Back to site
Logo
Submit ticket
Back to site
Submit ticket

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQs
  • Orders & Payments
    • Completed Orders
    • Placing Orders
    • Product info
  • Returns & Refunds
    • Returns
    • Refunds
  • Ride To Work
    • Employees
    • Employers
  • My Account
    • Getting Started
    • Technical Issues
  • About Us & Our Policies
    • Terms & Conditions
    • Stores Information
    • Our Responsibilities
    • Store Servicing
    • Careers at Evans Cycles
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Completed Orders
      Completed Orders
    • Placing Orders
      Placing Orders
      What is payment authentication?

      Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.

      Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.

      How do I activate my card?

      You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.

      Who do I contact for further information?

      If you require more information around the payment authentication process, please contact your card issuer directly.

      If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.

      If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.

      We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.

      Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Product info
      Product info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Ride To Work
    • Employees
      Employees
    • Employers
      Employers
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • About Us & Our Policies
    • Terms & Conditions
      Terms & Conditions
    • Stores Information
      Stores Information
    • Our Responsibilities
      Our Responsibilities
    • Store Servicing
      Store Servicing
    • Careers at Evans Cycles
      Careers at Evans Cycles
  • Contact Us

Can't find what you're looking for?

submit a ticket

Here to Help

  • Bike Sizing
  • Buying Guides

About Us

  • Company History
  • Find a Store
  • Our Ride to Work Scheme
  • Servicing

© 2022 EvansCycles.com

Article views count