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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Ride To Work
    • Employees
      Employees
    • Employers
      Employers
  • About Us & Our Policies
    • Terms & Conditions
      Terms & Conditions
    • Stores Information
      Stores Information
    • Our Responsibilities
      Our Responsibilities
    • Store Servicing
      Store Servicing
    • Careers at Evans Cycles
      Careers at Evans Cycles
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Orders & Payments
    • Completed Orders
      Completed Orders
    • Placing Orders
      Placing Orders
    • Product info
      Product info
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
      How will I receive a refund?

      We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

      Any refunds will be refunded to the same payment method you used when you placed the order.

      If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used.


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    • Brand Partner Returns
      Brand Partner Returns
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
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      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
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