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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
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      Delivery FAQs
  • Orders & Payments
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      Completed Orders
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      Placing Orders
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      Product info
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      Returns
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      Why have I been refunded for an item instead of it being exchanged?

      When you send back an item for an exchange it depends on stock availability at the time. If we don't have the item you want to exchange to, we will process a refund instead.

      You should receive an email with the details of your return and if we are providing you with an exchange or a refund.


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  • Ride To Work
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      Employees
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      Employers
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • About Us & Our Policies
    • Terms & Conditions
      Terms & Conditions
    • Stores Information
      Stores Information
    • Our Responsibilities
      Our Responsibilities
    • Store Servicing
      Store Servicing
    • Careers at Evans Cycles
      Careers at Evans Cycles
  • Contact Us

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