For items purchased online, except food, Face masks RIDEIT events and software, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned in its original packaging with a valid proof of purchase.
If your item is faulty, please complete and include the returns form with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.
Here's the return address:
Evans Cycles Customer Returns
Brook Park East
For yours and our safety; if your items are glassware or crockery, please email pictures to us and don't send anything back until we've been in contact with you.
For any returns, the original packaging and swing tickets, where applicable, need to still be in place.
If you need any help - please contact us, and we will be happy to help!
For items purchased in store – click here.