How can we help you?

Delivery Methods 4

• Delivery Options
• European Delivery Costs
• Rest of the World Delivery Costs
• Click and Collect

Delivery FAQs 11

• Where is my order?
• Tracking delivery
• Can I track my delivery overseas?
• Order confirmation
• Why is my order late?

View all 11

Employees 13

• How does the Cycle to Work scheme work?
• What can I get through the Ride-To-Work scheme?
• Can I choose cycling equipment only, without getting a bike?
• Can I order components to build a complete bike?
• Who is responsible for maintaining the bike?

View all 13

Employers 10

• Does the employer need to apply for dispensation from HMRC to provide Ride-to-Work?
• Does my organisation need credit authority to offer the scheme?
• What are the rules regarding maternity leave?
• I am self-employed - can I join the Ride-to-Work scheme?
• Who is responsible for maintaining the bike?

View all 10

Terms & Conditions 7

• Terms & Conditions - Current Promotions
• Terms & Conditions (UK)
• Terms & Conditions (non-UK customers)
• Third Parties
• CYCLEGUARD INSURANCE - CUSTOMER FAQ’S

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Stores Information 2

• Can I have my order delivered to my local store?
• Store Finder

Our Responsibilities 5

• Evans Cycles supports Cyclists Fighting Cancer
• Evans Cycles Modern Slavery Policy Statement
• Gender Pay Gap
• Being Green
• Product Recall Notices

Store Servicing 9

• Can I use my £50 ‘Fix Your Bike Scheme’ voucher at Evans Cycles?
• How do I book a service in my local store?
• How much will my service cost?
• Evans Cycles Workmanship Guarantee
• Suspension Servicing

View all 9

Careers at Evans Cycles 2

• An Evans Cycles Career
• Our Vacancies

Privacy and Cookies Policy 1

• Privacy and Cookie Policy

Completed Orders 5

• Wrong/Faulty item received
• I'm missing item(s) from my order
• Why has my order/item(s) been cancelled?
• My order has been cancelled, but it appears that I have still been charged
• I haven’t received my gift card

Placing Orders 9

• What payment options are accepted?
• What is payment authentication?
• Payment issues
• Why is my bank is showing two charges for my order?
• Can I use my gift card online and in store?

View all 9

Product info 4

• How do I find my size?
• Item out of stock?
• Is there a limit to how many products I can buy?
• Size Guide

Getting Started 7

• How do I register for an account?
• How do I create or change my password
• How do I change details such as my payment/contact preferences?
• How do I create or change my email address?
• How do I buy online?

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Technical Issues 3

• Add to safe sender list
• I’m having problems signing in. What can I do?
• I’ve found an issue with your website.

Recognition 0

Returns 4

• Return Online - UK
• Return - Bought in store
• Can I exchange an order?
• Can I return more than one order in the same parcel?

Refunds 4

• How will I receive a refund?
• Why have I been refunded for an item instead of it being exchanged?
• When will I receive a refund?
• I can't see a refund on my bank statement

Brand Partner Returns 1

• RETURNS - BOUGHT FROM A BRAND PARTNER