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Knowledge base
Delivery & Collection
Delivery Methods
4
Delivery Options
European Delivery Costs
Rest of the World Delivery Costs
Click and Collect
Delivery FAQs
11
Where is my order?
Tracking delivery
Can I track my delivery overseas?
Order confirmation
Why is my order late?
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Ride To Work
Employees
13
How does the Cycle to Work scheme work?
What can I get through the Ride-To-Work scheme?
Can I choose cycling equipment only, without getting a bike?
Can I order components to build a complete bike?
Who is responsible for maintaining the bike?
View all 13
Employers
10
Does the employer need to apply for dispensation from HMRC to provide Ride-to-Work?
Does my organisation need credit authority to offer the scheme?
What are the rules regarding maternity leave?
I am self-employed - can I join the Ride-to-Work scheme?
Who is responsible for maintaining the bike?
View all 10
About Us & Our Policies
Terms & Conditions
7
Terms & Conditions - Current Promotions
Terms & Conditions (UK)
Terms & Conditions (non-UK customers)
Third Parties
CYCLEGUARD INSURANCE - CUSTOMER FAQ’S
View all 7
Stores Information
2
Can I have my order delivered to my local store?
Store Finder
Our Responsibilities
5
Evans Cycles supports Cyclists Fighting Cancer
Evans Cycles Modern Slavery Policy Statement
Gender Pay Gap
Being Green
Product Recall Notices
Store Servicing
9
Can I use my £50 ‘Fix Your Bike Scheme’ voucher at Evans Cycles?
How do I book a service in my local store?
How much will my service cost?
Evans Cycles Workmanship Guarantee
Suspension Servicing
View all 9
Careers at Evans Cycles
2
An Evans Cycles Career
Our Vacancies
Privacy and Cookies Policy
1
Privacy and Cookie Policy
Orders & Payments
Completed Orders
5
Wrong/Faulty item received
I'm missing item(s) from my order
Why has my order/item(s) been cancelled?
My order has been cancelled, but it appears that I have still been charged
I haven’t received my gift card
Placing Orders
9
What payment options are accepted?
What is payment authentication?
Payment issues
Why is my bank is showing two charges for my order?
Can I use my gift card online and in store?
View all 9
Product info
4
How do I find my size?
Item out of stock?
Is there a limit to how many products I can buy?
Size Guide
My Account
Getting Started
7
How do I register for an account?
How do I create or change my password
How do I change details such as my payment/contact preferences?
How do I create or change my email address?
How do I buy online?
View all 7
Technical Issues
3
Add to safe sender list
I’m having problems signing in. What can I do?
I’ve found an issue with your website.
Recognition
0
Returns & Refunds
Returns
4
Return Online - UK
Return - Bought in store
Can I exchange an order?
Can I return more than one order in the same parcel?
Refunds
4
How will I receive a refund?
Why have I been refunded for an item instead of it being exchanged?
When will I receive a refund?
I can't see a refund on my bank statement
Brand Partner Returns
1
RETURNS - BOUGHT FROM A BRAND PARTNER