How can we help you today?
Delivery & Collection
Delivery Info
- Order confirmation
- Why is my order late?
- Where do you deliver to?
- Tracking delivery
- Customs charges and import duties
Delivery FAQs
- How your bike will arrive
- Worldwide delivery costs
- Are there any brands and products that are restricted to Click & Collect only?
- Can I track my delivery overseas?
- Corona Virus (covid-19) - Deliveries
Returns & Refunds
Orders & Payments
Completed Orders
- Why has my order been cancelled?
- My order has been cancelled, but it appears that I have still been charged
- Where is my order?
- Faulty item received
- I'm missing item(s) from my order
Placing Orders
- What payment options are accepted?
- What is payment authentication?
- When do you take payment?
- Can I use my gift card online and in store?
- Can I use my credit note online and in store?
Product Info
My Account
About Us & Our Policies
Terms & Conditions
Contact Us
Stores Information
Our Responsibilities
Store Servicing
- Can I use my £50 ‘Fix Your Bike Scheme’ voucher at Evans Cycles?
- How do I book a service in my local store?
- How much will my service cost?
- Evans Cycles Workmanship Guarantee
- FIX IT Classes
Careers at Evans Cycles
Ride To Work
Employees
- How does the Cycle to Work scheme work?
- What can I get through the Ride-To-Work scheme?
- Can I choose cycling equipment only, without getting a bike?
- Can I order components to build a complete bike?
- Who is responsible for maintaining the bike?
Employers
- Does the employer need to apply for dispensation from HMRC to provide Ride-to-Work?
- Does my organisation need credit authority to offer the scheme?
- What are the rules regarding maternity leave?
- I am self-employed - can I join the Ride-to-Work scheme?
- Who is responsible for maintaining the bike?