How can we help you?

1 - Check your estimated delivery date

You’ll see your estimated delivery date on the emails we send to you. This date is calculated based on what time you placed your order; and what delivery service you selected (eg. Next Day).

Please note, this is an estimated delivery date only. We make every effort to get your order to you in time for this date, but please keep in mind that it may take longer especially during busy periods.

2 – My order is shipped, but I haven’t had it yet

You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:

• In your emails we send to you confirming your order is shipped.
• In your order history, in My Account by clicking Track Your Order

Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.

You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:

• In your emails we send to you confirming your order is shipped.
• In your order history, in My Account by clicking Track Your Order

Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.

If you selected Click and Collect we'll let you know your order is ready for collection by sending you a 'Collection ready' email once your order has arrived at your chosen store.

Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order.

We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:

• During busy periods - when a sudden high volume of products needs to be shipped.
• Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
• Bad weather – when it may be more difficult for products to be shipped around the country.

We will keep you informed by email on the progress of your order.

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

Please use that tracking reference to keep tabs on the progress of your delivery.

Our international couriers deliver Monday to Friday.

Once you've placed your order we will send you an 'order confirmation' email, detailing what you bought, cost and delivery option.

We will also send you emails to keep you updated as your order progresses. This included letting you know when the order has been processed, shipped. The tracking information can also be found in your order history.

If a replacement has been ordered then you will only receive the 'Order Shipped' email containing the tracking details.

If you aren't receiving emails from us, please check your junk folder and add us to your safe list.

Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order. We also will not be able to retrospectively update your email address. During cases where you need to change your email address (as a result of a typo or if you have changed email addresses) we recommend you create a new login with your new/correct email address.

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

Our delivery partners will attempt to deliver your order three times. 

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Service as we'll be happy to help you. 

For most deliveries the carrier will give you advanced notice by sending you email or text messages, keeping you updated as your parcel makes it's way to you. This also includes sending you an estimated delivery timeslot in many cases so you can arrange for someone to be home.

When delivering any of our standard items, if you're not in the courier will usually attempt to leave the parcel with a neighbour or in a secure location and they'll let you know (by email or leaving a card through your post box). 

If there is nowhere safe to leave your parcel, they'll let you know they've attempted delivery & will try again, usually on the next day.

If your order is for heavy or large items (think large furniture or appliances) the courier will send you a message in advance to schedule the delivery.

Premium Delivery is our specialist service for bikes over £1,000. Delivery from our Arrow XL two-man team, your bike will be dispatched to home or store within 48 hours.

If delivered to store, your bike will be built by our expert technicians, and you’ll receive an email when your bike is ready to collect.

For home deliveries, your bike will be built by our skilled technicians and Arrow XL will be in touch for you to select your preferred delivery time within 7-10 days from order.

If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to do is enter the promo code in the field under the ‘total’ order amount and then select ‘Apply’. 

If your order meets the requirement for the code the discount will be applied to your order and will show in the ‘order summary’:

Any other codes need to be added in the payment section. 

Some of our offer codes require you to be logged in to your account online to receive the discount. Please make sure you've logged in using the email address which you received your offer.

Once you’ve selected your delivery option, you will be presented with all the payment options available for your order. Select ‘Apply Promo Code’ enter the code provided to you and then select ‘Apply'.

Please note:

Terms and conditions apply to all our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.

We accept most well known payment methods:

• Alipay
• American Express (AMEX)
• Apple Pay
• Bancontact
• Gift Cards
• Giropay
• iDEAL
• Maestro
• Mastercard
• P24
• PayPal
• SOFORT
• VISA
• VISA Debit

The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.

There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.

If you're using a gift card or eVoucher and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.

If you're using a gift card or eVoucher and you don't spend the whole amount, the remaining balance will be stored on that gift card or eVoucher.

You can't buy gift cards or eVouchers using gift cards or eVouchers as a payment option.

You can still pay using a gift card or eVoucher when using a promotional code. 

Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.

Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.

How do I activate my card?
You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.

Who do I contact for further information?
If you require more information around the payment authentication process, please contact your card issuer directly.

If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.

If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.

We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.

Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.

If you are getting error messages when making a payment using a card, please check the following:

• The address registered on your card matches the billing address in My Account/on your order
• You are entering the card details correctly e.g the expiry date and security code from the back of your card
• Has your bank declined the payment, you will need to contact your card provider as they will have more information. 
• Try using a different card or payment method.

Once you've checked all of the above and you are still experiencing problems, please contact us and include as much detail as you can around the error:

• The error message you are seeing
• A description of the problem
• What payment method you are trying to use
• What the products are you’re trying to purchase
• What internet browser you are using or if you are using our app
• Any other details that could be useful

Please note: If you are experiencing problems whilst using PayPal or Frasers Plus to make a payment, you will need to contact them directly.

We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-5 working days. 

In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

Yes, Gift cards and eVouchers can be used in UK branches of our stores as well as online, but only for the retailer where your gift card or eVoucher was purchased unless otherwise stated. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will see the options available to you during the checkout process.

You can use the full or part balance of your gift card. Any remaining value will be stored on the gift cards or eVouchers. You can also use your gift card or eVoucher as part payment, together with any other approved payment option.

Here are some further terms and conditions around our gift cards;

• Gift cards and eVouchers may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
• Gift cards and eVouchers should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
• Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
• Gift cards and eVouchers cannot be used to buy further gift cards.
• Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.

Yes, credit notes can be used in UK branches of our stores as well as online, but only for the retailer where your credit note was issued.

You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.

Here are some further terms and conditions around our credit notes;

• Gift cards and eVouchers may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
• Gift cards and eVouchers should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
• Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
• Gift cards and eVouchers cannot be used to buy further gift cards.
• Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.

I need to cancel my order

Once you've placed your order, it immediately begins processing through the system so that we can get it to you as fast as possible.

Depending on the status of your order, we may be able to cancel it for you. Please contact Customer Service so we can check this further for you.

If your order has already been shipped or started going through our automated fulfilment process, we will not be able to cancel it for you. Please refer to our returns policy for details on how to return your order once received.

I need to change the address

We cannot change your delivery address once your order is placed. If you're concerned about being unavailable, some delivery partners may leave your parcel with a neighbour or in a safe location. Use the ‘Click to track order’ button in your ‘Order shipped’ email to check if these options are available.

If you can no longer access the address you chose, please contact Customer Service and we will ask our delivery partner to return your order back to us for a full refund. Please note, if this is possible, it can take up to 14 days. If you still want your order, you will need to place it again as we can only ship to the address entered at checkout.

I need to change my order

Once an order has been submitted, we cannot make any changes to it, this includes:

• Adding or removing items
• Changing colours or sizes
• Changing the delivery options
• Applying promotional discounts
• Changing the email address entered for this order

Love2Shop Vouchers

Love2Shop Vouchers are not accepted instore or online by Flannels.

Love2Shop Flexecash Gift Cards

Love2Shop Flexecash Gift Cards are not accepted instore or online by Flannels.

However, you can buy Flannels eVouchers using your Love2shop Flexecash Gift Card, via the Love2Shop Manage My Account page ( www.love2shop.co.uk/login ). To do this-

1. Login to Manage My Account
2. Select Exchange
3. Select the value(s) and quantity and use the value on your Love2shop Gift Card to buy Flannels eVouchers. 

 

You can then redeem the eVoucher online or in store at Flannels.

Gift Card/Store Credit Note

Once you’ve added your items to the basket and selected your delivery option you will be taken to the payment section. You will be presented with all the payment options available for your order. Select ‘Use Gift Card or eVoucher’ and enter your eVoucher/credit note code and pin number and then select ‘Redeem Gift Voucher’. If you are unsure where you can find your eVoucher code and pin, please check our FAQ - Where do I find my voucher code and pin?

You can add up to 10 codes, if you wish to apply more eVouchers/Gift cards/credit notes to the same order please follow the above steps again for each code.

Pre-Paid Mastercard/3rd Party Contactless Gift Card

If you are using a Contactless Gift Card from a 3rd party retailer, please select ‘Credit/Debit Card’ and enter the details from your Contactless Gift Card like you would with a bank/credit card.

Please note: We are unable to add promotion codes or discounts once your order has been placed.

eVoucher
If you are using an eVoucher the code and pin can be found in the grey box in the email received. It will looks something like this:

If you are using a Contactless Gift Card from a 3rd party retailer, these work like a bank/credit card. If you are struggling to use this please check: Apply Gift Card, eVoucher or Credit Note.

Gift Card
If you are using a Gift card purchased in store then the code and pin can be found on the back of your gift card under the bar code. To reveal the pin number you will need to scratch off the silver box.

Store Credit Note
If you have previously returned an item to store and received a credit note these can only be used online if there is a 4 digit pin included on your credit note. This can be located on the credit note supplied with your refund receipt by the store.

To view your balance on a Gift card or eVoucher you will need to add your items to the basket first and then once you've selected your delivery option you will be taken to the payment section. You will be presented with all the payment options available for your order. Select ‘Use Gift Card or eVoucher’ and enter your eVoucher/credit note code and pin number and then select ‘Check remaining balance’, you will then be able to see your balance.

If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:

• Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
• Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.
• The website crashing on a previous checkout attempt.
• If you were paying for part of the order with a different payment method (such as a credit or debit card) and then encountered an issue at your banks side relating to that payment attempt.

Sadly this means the Gift card/eVoucher will be temporarily frozen, please allow 48 hours for it to reset and then try again. Our customer service team are unable to speed this along.

Please note: If you have a Love2Shop flexecash gift card, you can buy Flannels eVouchers using your Love2Shop Flexecash Gift Card, via the Love2shop Manage My Account page ( www.love2shop.co.uk/login ).

We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or Blue Light. We would recommend you search for us directly on those platforms for further clarity and support as these codes are managed externally, and their terms and conditions can be found on the respective discount provider’s website.

For any issues related to third-party discount codes, we recommend reaching out directly to the discount provider for further support. To ensure you have the most accurate information, we also suggest searching for our offers directly on these platforms.

We're aware some customers are experiencing payment issues when trying to arrange a return.

This is a known issue, please be assured our technical teams are working on fixing this as soon as we can. Sorry for any inconvenience, if you encounter this issue we would recommend you try again after waiting a day.

If however, you don't have much time left to arrange your return, you can make your own return arrangements using your preferred postal service. To do so-

1. Please package up your parcel securely, ensuring the item is suitable to ship, with original packaging and labels intact.

2. Inside the parcel, please enclose a letter so the returns team can identify you and your order. On the letter, we need you to include your Order Number, Post Code and Reason for return.

3. Choose your preferred parcel service, and make arrangements for the parcel to be sent to the following address-

Frasers Group
Customer Returns
Unit D,
Brook Park East,
Shirebrook
NG20 8RY

For peace of mind, we would also encourage you to use a tracked postal service and to keep your proof of return in case you need it later.

IMPORTANT: Returns are inspected when received back, please check our returns policy online if you're unsure. 

We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error may look similar to this after entering your details:

The problem is related to email address and phone numbers. Please be assured our technical teams are working on fixing this issue. If you're seeing the above error - please instead try to enter your Order Number and Post Code to view your order.

If the problem persists, we recommend you make alternative arrangements using your preferred postal service. To do so-

1. Please package up your parcel securely, ensuring the item is suitable to ship, with original packaging and labels intact.
2. Inside the parcel, please enclose a letter so the returns team can identify you and your order. On the letter, we need you to include your Order Number, Post Code and Reason for return.
3. Choose your preferred parcel service, and make arrangements for the parcel to be sent to the following address-

FRASERS GROUP
Customer Returns
Unit D,
Brook Park East,
Shirebrook
NG20 8RY

For peace of mind, we would also encourage you to use a tracked postal service and to keep your proof of return in case you need it later.

IMPORTANT: Returns are inspected when received back, please check our returns policy online if you're unsure.

Where can I find my order number? You can find this on the emails we send to you, or from your order history when you are logged in to the website.

If the item you received differs to what you ordered or expected-

For orders placed online - Please contact our Customer Service team within 28 days from the delivery date with full details of the wrong item that you've received, and we will investigate this for you.

When contacting us, please also provide a clear image showing the tags and product code so we can better help you.

Please note that some items may be received in a slightly different colour or style to what is pictured online. These products will mention this on the product description, so we would recommend you check this before contacting to avoid disappointment.

For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.

If you've identified a fault with an item you ordered:

For orders placed online - please contact our Customer Service team with full details of the item and fault and we will investigate this for you.

When contacting us, please also provide clear images showing the fault so we can better help you.

Please note, all products will be inspected when returned and during cases where the item has been damaged, or caused by wear and tear, the products will be returned to you.

For orders bought in stores - please visit the store with the product and proof of purchase so they can try to help you.

We’re sorry there’s items missing in your order.

Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. 

If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not  have the stock of the item to send to you at the time of shipping.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.

You're order may have been cancelled due to one of the following reasons:

• The items are out stock when it comes to packing your order
• The items are not available for shipping out of the UK
• The billing address doesn't match the details your payment provider has on records.

You will receive an 'Order cancelled' email to confirm which items have been cancelled and the pending payment amount will be released to your original payment methods. Please allow 2-5 working days for this to be cleared. 

Please note: If your item included in a sale and then cancelled because the item was out of stock, we will not be able to honour this price if the item come backs in to stock after the sale has ended.

If your order has been cancelled, you will be refunded to your original method of payment within 2-5 days. 

The time might depend on your banks processes. 

Please check your or the recipient’s junk folder if you haven’t received your eVoucher.

If you still can’t find it, please contact us and we will be happy to help.

If your item has not arrived in a complete condition:

For orders placed online - Please contact our Customer Service team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.

For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.

VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed' email.

If you haven't received this email, please check your junk folder.

How do I view my previous invoices online?

If you placed your order whilst logged in to your online account, all your orders will be saved in your 'Order history summary'. If your order is older than 6 months, please press 'Complete history' to view these orders. 

Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change, please see the item product description on our website to check the latest pre-order date. 

Once your order has been dispatched you will be sent an 'Order Shipped' email to let you know your order is on the way.

Sizes vary with different brands and styles.

We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.

Our online Customer Service team don’t know when items will be back in stock. Please keep checking online, once stock becomes available or we have any new items they will be added to our website.

Our stores also sell a wide range of stock. You can use our store locator to call in or contact the store directly and they will advise you if the item is available for store purchase.

If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message:

You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.

If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase.

Many of our online products are also available in some of our stores but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.

Most of our product information can be found on our website, when viewing the product page. This includes the images showing what the product looks like. We also show more information on the product description, or within the product specification such as materials, sizing etc.

If you have checked the website and are still needing additional information which isn't covered, please get in touch with our Customer Service team so we can help you further.

When contacting it may help to provide a clear image/screenshot showing the product which you need more help with so we can better help you.

Please note: Customer Service will not be able to give you advice on which products you should buy.

If you are needing some help understanding the different types of products or looking to accessories your bike please check out our Buying Guides.

Our store stock and pricing is managed independently from online stock and pricing.

This means that a sale might apply exclusively online to certain products, or the store might have a clearance sale that does not apply online.

As a result, you will occasionally see different pricing in store if comparing to online.

Online and stores are governed by separate Terms and Conditions and as such, we do not offer price matching or negotiate item prices.

You may be looking at a promotion price that has since expired.

For online orders, we may occasionally adjust the pricing of items for short term promotions such as daily deals. Such pricing is only available for a brief period of time. To understand when the promotion ends, you can usually see this in the promotion banner on our website or on any promotional emails that you may have received..

Additionally, please note that some products feature different pricing per size / colour / style etc.

Please be aware that we cannot retrospectively change or negotiate the pricing of items within your order. We will also not be able to honour promotions that have since expired.

We make every effort to keep your shopping experience as easy and accurate as possible for you, but if you do experience a problem with item pricing from how a price is displayed on the website compared to what you are seeing during checkout. Please contact us so we can investigate this further.

For store orders, Our store stock and pricing is managed independently from online stock and pricing. As a result, you will occasionally see different pricing in store if comparing to online. Online and stores are governed by separate Terms and Conditions and as such, we do not offer price matching or negotiate item prices.

If you've received delivery of your new bike and looking for some help on assembling it, please check the below videos for support:

Introduction

Setting up your bike

You can also find a couple of helpful documents attached covering how to assemble your bike.

If you've just received or are about to receive, the delivery your new bike. The following video may help you- 

Please check out this video for help with adjusting saddle height on your bike-

Please check out the following video for support  with fitting pedals onto your bike-

If you're needing help fitting your bikes handlebars, the following video should help-

Please check out this video for support on assembling the front wheel of your bike-

If you're needing a bit of help understanding how to inflate the tyres of your bike, please check this video-

Please view the instruction manuals.

You have 28 days to return your item	You will have to cover the cost of the return postage	Once returned, allow 14 days to be refunded

Returning an item shipped by a Brand Partner?  Please visit our Brand Partner Returns article as different instructions for return may be required. Items shipped by a Brand Partner will look like this on your emails:

How to return an online order

1	Securely repack your items so they are safe for shipping. Items must have not been used, worn, or washed & must be in a resalable condition, in their original packaging with all tags attached.
2	Items that were shipped from our warehouse, return your parcel to: Evans Cycles - Shirebrook Store 2175, Unit , Brook Park East, Shirebrook, NG20 8RY
3	Send your parcel back using your preferred postal or courier service, please note that postage will be payable. We do not offer a free returns service for unwanted items.
4	For peace of mind, we encourage you to keep a receipt of proof of return. Allow 14 days from the date of return for this to be credited back to your original payment method.

If your item is faulty, please contact our Customer Service team and provide images of both the item and the fault. If you have a faulty bike you will be asked to provide the following photos:

• Whole bike
• Bike area with Fault / Damage
• Box showing any damage 
• Box showing the shipping labels

During cases where the fault is difficult to demonstrate on a photo we may need you to send a short video demonstrating the fault.

Other important information related to returns

• All items are inspected upon return, if we don't find a manufacturing fault and is simply due to wear and tear, we will return the item to you.
  
  
• If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
  
  
• For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
  
  
• Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
  
  
• Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
  
  
• All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
  
  
• Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
  
  
• Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
  
  
• Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned. 

You have 28 days to return your item	You will need to pay for the returns postage	Once returned, allow 14 days to be refunded

Items shipped by a Brand Partner will look like this on your emails:

What is a Brand Partner?

Some items sold on our website are shipped directly from one of our Brand Partners. In case of returns, it's important you send Brand Partner items to the correct address, so that they can be checked and refunded for you.

How to return a Brand Partner order

1	Identify the name of the Brand Partner by checking your emails to identify who shipped that item (if it doesn’t name a brand partner alongside the product, it was likely shipped directly from us)
2	Find your specific Brand Partner from the search tool below. This will give you an overview of how returns work, for that supplier.
3	Follow the instructions to arrange your return where this is possible.

Other important information related to returns 

• If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
  
  
• For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
  
  
• Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
  
  
• Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
  
  
• All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
  
  
• Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
  
  
• Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
  
  
• Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned. 

[
    {
        "id": "supid01",
        "name": "3P Enterprise Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire GL16 8PJ"
    },
    {
        "id": "supid02",
        "name": "4Down Distribution",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "4Down Distribution Ltd, Unit 6 Northridge Business Park, Haywood Way, Hastings, East Sussex TN35 4PP"
    },
    {
        "id": "supid03",
        "name": "Ace Casual",
        "returnsInstructions": "Pack securely and send via tracked mail. For any items delivered via Oversized Delivery please get in touch with our Customer Service team for assistance.",
        "returnsAddress": "Ace Casual, Bradford Road, Brighouse HD6 4DJ"
    },
    {
        "id": "supid04",
        "name": "Agent Provocateur",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, returns of underwear items will not be accepted unless the item is defective",
        "returnsAddress": "Agent Provocateur Returns, C/O Amethyst Group, Lodge Road, Staplehurst, Kent TN12 0QN"
    },
    {
        "id": "supid05",
        "name": "Alan Symonds And Company",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Alan Symonds & Company Limited, Westminster House, Bakewell Road, Orton Southgate, Peterborough PE2 6WA"
    },
    {
        "id": "supid06",
        "name": "Allison Baby",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Allison Baby UK Ltd, Unit 15-17 Canal View Business, Wheelhouse Road, Rugeley, Staffordshire WS15 1UY"
    },
    {
        "id": "supid07",
        "name": "A-Mir And Co",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Amir, Amir house, Taylors Lane, Oldbury B69 2BN"
    },
    {
        "id": "supid08",
        "name": "Arora Design",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Arora Design LTD, Buccleuch Mills, Langholm, Dumfriesshire DG13 0EB"
    },
    {
        "id": "supid09",
        "name": "Aspire Furniture",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "importantInfo": "For hygiene reasons, we are unable to accept returns on opened mattresses."
    },
    {
        "id": "supid10",
        "name": "Aye Do",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "13 Murieston Green, Murieston, Livingston EH54 9EQ"
    },
    {
        "id": "supid11",
        "name": "Babymore",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "importantInfo": "For hygiene reasons, we are unable to accept returns on opened mattresses."
    },
    {
        "id": "supid12",
        "name": "Baker & Taylor",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Baker & Taylor UK Ltd, Unit 13 Empire Road, Bicester OX26 2FL"
    },
    {
        "id": "supid13",
        "name": "Beam Feature",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Studio Returns, Beamfeature Distribution, Lidice Road, Goole DN14 6XL"
    },
    {
        "id": "supid14",
        "name": "Benross Marketing",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Benross Marketing Ltd 22 Goodlass Road, Liverpool L24 9HJ "
    },
    {
        "id": "supid15",
        "name": "Bio-Synergy",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Bio-Synergy Ltd, 469 Finchley Road, London NW3 6HS"
    },
    {
        "id": "supid16",
        "name": "Birlea Furniture",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid17",
        "name": "Bluestem Group",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "38 Bluestem Road, Ransomes Industrial Estate, Ipswich IP3 9RR"
    },
    {
        "id": "supid18",
        "name": "Boxer",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Boxer Gifts, Swinnow Lane, Leeds LS13 4BS"
    },
    {
        "id": "supid19",
        "name": "Brakeburn",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Jackson Distribution Ltd, Main Warehouse, 1 Willis Way, Poole BH15 3SS"
    },
    {
        "id": "supid20",
        "name": "Bunty Pet Products",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 1 St Mary's Industrial Park, Talbot Road, Newton, Hyde SK14 4HN"
    },
    {
        "id": "supid21",
        "name": "Carte Blanche Greetings",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Carte Blanche Greetings Ltd, Unit 3, Chichester Business Park, Tangmere, Chichester, West Sussex PO20 2FT"
    },
    {
        "id": "supid22",
        "name": "Cascade Holdings",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Cascade Holdings Ltd, Gorse Mill, Gorse Street, Chadderton, Oldham OL9 9RJ"
    },
    {
        "id": "supid23",
        "name": "Character World",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid24",
        "name": "Charles Bentley",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Factory Outlet, Charles Bentley and Son Ltd, North Road, Loughborough LE11 1QJ"
    },
    {
        "id": "supid25",
        "name": "Chicken Cyclekit / Go Cycle Shop",
        "returnsInstructions": ". Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid26",
        "name": "Clair De Lune",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, we cannot accept returns for Mattresses, Stands and High Chairs.",
        "returnsAddress": "Clair de Lune, Shentonfield Road, Sharston Ind Est, Manchester M22 4RW"
    },
    {
        "id": "supid27",
        "name": "Comfy Living",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid28",
        "name": "Comfy Quilts",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, we cannot accept returns of items that have been used.",
        "returnsAddress": "Comfy Quilts, Hanson Point, Hanson Close, Middleton, Manchester M24 2HD "
    },
    {
        "id": "supid29",
        "name": "Crafters Companion",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Crafters Companion. St Cuthbert Way, Aycliffe Business Park, Newton Aycliffe DL5 6XW"
    },
    {
        "id": "supid30",
        "name": "Craghhoppers",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit B, Brook Park East, Shirebrook NG20 8RY"
    },
    {
        "id": "supid31",
        "name": "Create Your World",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham DL13 3BF"
    },
    {
        "id": "supid32",
        "name": "Cube / Oneway Bikes",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Cube Store, Dobbies Garden Centre, Bath Rd, Gloucester GL10 3DP"
    },
    {
        "id": "supid33",
        "name": "Dezac",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "The Dezac Group Ltd , Returns Department , Longhope Business Park , Monmouth Road, Longhope GL17 0QG,"
    },
    {
        "id": "supid34",
        "name": "Digitek Trading",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "returnsAddress": "Digitek Trading Ltd, (S001 Returns), Unit 3 Rinus Business Park, Darwen, Lancashire BB3 2QX"
    },
    {
        "id": "supid35",
        "name": "Dimension 6 Fitness",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Items must be returned in original packaging and with tags attached.",
        "returnsAddress": "Nike Strength- PDS Direct, Halfords Lane units 1-7, West Midlands, B71 4LF"
    },
    {
        "id": "supid36",
        "name": "Downland Bedding Co",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool L3 6ER"
    },
    {
        "id": "supid37",
        "name": "Dreams N Drapes",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "JRS Online Returns, Unit 1-2 Cleggs Lane, Industrial Site, Ravenscraig Road, Little Hulton, Manchester M38 9PU"
    },
    {
        "id": "supid38",
        "name": "DT Global / Scent International",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 6, Dallas Court, Salford M50 2GF"
    },
    {
        "id": "supid39",
        "name": "Endura",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Endura Ltd, 3 Starlaw Park, Livingston EH54 8SF"
    },
    {
        "id": "supid40",
        "name": "Epe International",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid41",
        "name": "Eskuta",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 5 Bermuda Innovation Centre, st Davids Way, Nuneaton CV107SD"
    },
    {
        "id": "supid42",
        "name": "Esselle Retail",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Arthouse c/o Sambro International, Hardys Gate, Dumers Lane, Bury BL9 9UE"
    },
    {
        "id": "supid43",
        "name": "European Merchandising Serv. UK",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "ATL Fulfilment - Unit 7a Moorlandgate Business Park, Cowling Road Chorley, Lancashire PR6 9FE"
    },
    {
        "id": "supid44",
        "name": "Eurosonic",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "ESG, Sambro (Goods Out Bay 5) Dumers Ln, Bury BL9 9UE"
    },
    {
        "id": "supid45",
        "name": "Exposure Lights",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Ultimate Sports Engineering, Unit 4 Bury Mill Farm, Pulborough RH20 1NN"
    },
    {
        "id": "supid46",
        "name": "Extra UK",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough NN8 6XF"
    },
    {
        "id": "supid47",
        "name": "Firelog",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Returns Dept at Studio, Willowtree Marina, West Quay Drive, Hayes, Middlesex UB4 9TA"
    },
    {
        "id": "supid48",
        "name": "Fit @ Home",
        "returnsInstructions": "Please contact our Customer Service for further assistance."
    },
    {
        "id": "supid49",
        "name": "Fizz Creations",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Fizz Creations, 6 Commerce Way, Lancing BN15 8TA"
    },
    {
        "id": "supid50",
        "name": "Gablemere",
        "returnsInstructions": "Please contact our Customer Service for further assistance."
    },
    {
        "id": "supid51",
        "name": "Gardeco",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster DY11 7QL"
    },
    {
        "id": "supid52",
        "name": "Gardiner Bro's",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Gardiner Bros & Co Unit 4, St Modwen Park, Quedgeley, Gloucester GL10 3EZ"
    },
    {
        "id": "supid53",
        "name": "Gem Order",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham B75 7BU"
    },
    {
        "id": "supid54",
        "name": "Get The Label",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Returns department, Get The Label, 22 Leacroft Road, Birchwood, Warrington WA3 6PJ"
    },
    {
        "id": "supid55",
        "name": "GFW ",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid56",
        "name": "Gift Republic",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 1-5 Macrome Road, Wolverhampton WV6 9HG"
    },
    {
        "id": "supid57",
        "name": "Gordon John Textiles",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "GJT Ltd, Springwell Mill, Church Street, Heckmondwike WF16 0LF"
    },
    {
        "id": "supid58",
        "name": "Graham And Brown",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Shuttleworth Mead Distribution Centre, Unit 7, Padiham, Lancashire BB12 7NG"
    },
    {
        "id": "supid59",
        "name": "Grange Communications",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Grange Communications, 22 Great king Street, Edinburgh EH36QH"
    },
    {
        "id": "supid60",
        "name": "Gulcon",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Gul Watersports Ltd, Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon TQ4 7QR"
    },
    {
        "id": "supid61",
        "name": "Gym Kit UK",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Gymkit UK, Unit 1, 130 Station Road, Whittlesey PE7 2EY"
    },
    {
        "id": "supid63",
        "name": "Half Moon Bay",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Half Moon Bay Ltd, Unit 9 Hercules way, Bower hill Industrial Estate, Melksham SN12 6TS"
    },
    {
        "id": "supid64",
        "name": "High Street TV Group",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "High Street TV Corby, PO Box 7903, Corby NN17 9HY"
    },
    {
        "id": "supid65",
        "name": "Home Curtains UK",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Both curtains must be sent back, Home Curtains won't accept part returns.",
        "returnsAddress": "Home Curtains, Stoney Street, Sutton in Ashfield, Nottingham NG17 4GH"
    },
    {
        "id": "supid66",
        "name": "Hy-Pro",
        "returnsInstructions": "Please contact our Customer Service team for further assistance"
    },
    {
        "id": "supid67",
        "name": "Ickle Bubba",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Ickle Bubba, Atlantic House, Swansea SA7 9FJ. "
    },
    {
        "id": "supid68",
        "name": "IGSM ",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "1 Dewar Court, Astmoor, Runcorn WA71PT"
    },
    {
        "id": "supid69",
        "name": "In The Style",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Heywood, Charles House, Pilworth Road, Heywood OL10 2TA"
    },
    {
        "id": "supid70",
        "name": "International Bullion and Metal Brokers",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned, unless faulty or damaged. Personalised items cannot be returned for reasons relating to the bespoke nature of the goods.",
        "returnsAddress": "PO Box 64378, London, EC1P 1NE"
    },
    {
        "id": "supid71",
        "name": "I-Ride",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex BN27 4EL"
    },
    {
        "id": "supid72",
        "name": "J And R Sports",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty business park, Vesty Road, Aintree, Merseyside L30 1NY"
    },
    {
        "id": "supid73",
        "name": "John Cotton Group",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Perishable items cannot be returned.",
        "returnsAddress": "John Cotton Group Limited, Low Mill Lane, Ravensthorpe WF13 3LX"
    },
    {
        "id": "supid74",
        "name": "Jon Richard",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned. All hair items have a tamper label, if this removed, the goods cannot be returned.",
        "returnsAddress": "Jon Richard, Tilson Road, Manchester M23 9GF"
    },
    {
        "id": "supid75",
        "name": "JS International",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "JS International Ltd, Unit B 3 Regal Way, Watford WD24 4YJ"
    },
    {
        "id": "supid76",
        "name": "JVL",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "JVL - Goods In, Orchard Business Park, Mytholmroyd HX7 5HZ "
    },
    {
        "id": "supid77",
        "name": "Kandy Toys",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "KandyToys (Returns), Hill Barton Business Park, Sidmouth Road, Exeter, Devon EX51DR"
    },
    {
        "id": "supid78",
        "name": "Kidderminster Footwear ",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid79",
        "name": "Kipfold",
        "returnsInstructions": "Please contact our Customer Service team for further assistance. "
    },
    {
        "id": "supid80",
        "name": "Lakeland Fabrics",
        "returnsInstructions": "Please contact our Customer Service team for further assistance. "
    },
    {
        "id": "supid81",
        "name": "Lassic",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Returns Department, Lassic Ltd, Dawson Lane, Bradford BD4 6HN"
    },
    {
        "id": "supid82",
        "name": "Leeds Plywood And Doors",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "returnsAddress": "Leeds Plywood And Doors LTD Midland Road, Leeds LS10 2RJ"
    },
    {
        "id": "supid83",
        "name": "Levitex",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Greenheys, Pencroft Way, Manchester M15 6JJ"
    },
    {
        "id": "supid84",
        "name": "Lifetime Brands",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid85",
        "name": "Living And Home",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Wenrit Global Ltd, Unit 1-3 Montague House, Mathews Street, Manchester M12 5BB"
    },
    {
        "id": "supid86",
        "name": "Luceco",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Luceco UK Ltd, Stafford Park 1, Telford, Shropshire TF3 3BD"
    },
    {
        "id": "supid87",
        "name": "Lucky Dip",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "importantInfo": "Perishable items, such as confectionary cannot be returned."
    },
    {
        "id": "supid88",
        "name": "Mashco",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "importantInfo": "Any toiletries/consumables and spare parts are not returnable."
    },
    {
        "id": "supid89",
        "name": "Melrose Textile Co",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid90",
        "name": "Merloni Domestic Appliances / Whirlpool / European Appliances",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid91",
        "name": "Meroncourt Europe",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire SG15 6SG"
    },
    {
        "id": "supid92",
        "name": "Meyer",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Meyer Group Limited, Wirral International Business Park, Riverview Road, Bromborough, Wirral CH62 3RH"
    },
    {
        "id": "supid93",
        "name": "Modrec International Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Modrec International Ltd, Gateway 2, Wesley Way, Benton Square Industrial Estate, Newcastle Upon Tyne NE12 9TA"
    },
    {
        "id": "supid94",
        "name": "Momentum Hyper",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex CM2 7HY"
    },
    {
        "id": "supid95",
        "name": "MV Sports",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid96",
        "name": "My Babiie Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "1 St. James Business Park, Henwood Ind. Estate, Henwood, Ashford TN24 8DH"
    },
    {
        "id": "supid97",
        "name": "Nielsen Bainbridge Limited",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid98",
        "name": "Norcros Group T/A Croydex Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Croydex, Central Way, Andover Hampshire SP10 5AW"
    },
    {
        "id": "supid99",
        "name": "Nudea",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire SL7 3RZ"
    },
    {
        "id": "supid100",
        "name": "Obaby",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid101",
        "name": "Optima Manufacturing Jewellers Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned.",
        "returnsAddress": "Optima Ltd, 124 Hockley Hill, Birmingham B18 5AN"
    },
    {
        "id": "supid102",
        "name": "Oxford Products Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Priority Return, Oxford Products Ltd, De Havilland Way, Witney OX29 0YG"
    },
    {
        "id": "supid103",
        "name": "Peers Hardy",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned.",
        "returnsAddress": "Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley Way, Solihull B37 7GN"
    },
    {
        "id": "supid104",
        "name": "Personalised Memento",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid105",
        "name": "Pet Brands Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Pet Brands, Paramount House, Gelderd Road, Birstall, Batley, WF179QD"
    },
    {
        "id": "supid106",
        "name": "Phoenix Textiles Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Phoenix Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield HD8 9HH"
    },
    {
        "id": "supid107",
        "name": "Plum Play",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Plum Products Ltd, Middle Street, The Cliff, Ingham, Lincoln LN1 2YQ"
    },
    {
        "id": "supid109",
        "name": "Portmierion",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Portmeirion, PMGUK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire ST4 8GR"
    },
    {
        "id": "supid110",
        "name": "Premier Decorations Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex HA4 0EJ"
    },
    {
        "id": "supid111",
        "name": "Prestige Touch",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Food, drink and cosmetics items cannot be returned. For hygiene reasons, we also cannot accept returns for any items where the seals/cellophane has been opened.",
        "returnsAddress": "Linmar House, East Portway Business Park, Andover SP10 3LU"
    },
    {
        "id": "supid112",
        "name": "Product Care Group Trading Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "AP Taylor Ltd, 5 Arenson Centre, Arenson Way, Dunstable, Bedfordshire LU5 5UL"
    },
    {
        "id": "supid113",
        "name": "Pure Electric",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid114",
        "name": "Raleigh",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid115",
        "name": "Rapport Home Furnishing",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Rapport Home Furnishings Ltd, Unit 23 Cosgrove Way, Luton LU1 1XL"
    },
    {
        "id": "supid116",
        "name": "Rashmian Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip HA4 0EJ"
    },
    {
        "id": "supid117",
        "name": "Rayware Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Rayware Limited, DD Returns, Mayflower Avenue, Hunts Cross, Liverpool L24 9BA"
    },
    {
        "id": "supid118",
        "name": "Regatta",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit B, Brook Park East, Shirebrook NG20 8RY"
    },
    {
        "id": "supid119",
        "name": "Rewards and Gifts Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Any technology products will not be accepted with personal information on the item, such as iCloud locked, personal photos or any other personal information for return due to GDPR. Health & Beauty items will not be accepted if opened or partly used unless there is a problem or fault with the product.",
        "returnsAddress": "P1 4&5, Heywood Distribution Park, Heywood, Lancashire OL10 2TT"
    },
    {
        "id": "supid120",
        "name": "Ricomex UK Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester M22 4ZS"
    },
    {
        "id": "supid121",
        "name": "Riva Home Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Riva Paoletti Ltd Riva Home, Coal Road, Leeds LS14 1PS"
    },
    {
        "id": "supid122",
        "name": "RKW Electrical Distributors",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid123",
        "name": "Robbie Toys Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, Minster, Ramsgate CT12 5EZ."
    },
    {
        "id": "supid124",
        "name": "Rock Luggage",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "24 Wadsworth Road, Greenford, Middlesex UB6 7JZ"
    },
    {
        "id": "supid125",
        "name": "Ryder Imports",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Ryder Hub, The Old Wagon Works, Mantle Lane, Coalville LE67 3DW"
    },
    {
        "id": "supid126",
        "name": "S Green and Sons Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "20 Commercial Rd, London N18 1TP"
    },
    {
        "id": "supid127",
        "name": "S W Living Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "SW Living Ltd, Asia Mill, Bradford Road, Bolton BL3 2HE"
    },
    {
        "id": "supid128",
        "name": "Sabichi Homewares Limited",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid129",
        "name": "Searchlight Electricals",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Searchlight Electric, 900 Oldham Road, Newton Heath, Manchester M40 2BS"
    },
    {
        "id": "supid130",
        "name": "Second Chance Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Units 1-4 Pipers Court, Amy Johnson Way, Blackpool FY4 2RT"
    },
    {
        "id": "supid131",
        "name": "Shankar (UK) Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Shankar UK, 63 Major Street, Wolverhampton WV2 2BL"
    },
    {
        "id": "supid132",
        "name": "Shire Garden Buildings",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid133",
        "name": "Silverfish",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Silverfish UK Ltd, Units 3a-3c Woodacre Court, Saltash Parkway Industrial Estate, Burraton Road, Saltash, Cornwall PL12 6LY"
    },
    {
        "id": "supid134",
        "name": "Sofa.com",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid135",
        "name": "Something Different Wholesale Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Something Different Wholesale, Upper Fforest Way, Enterprise Park, Swansea SA6 8PJ"
    },
    {
        "id": "supid136",
        "name": "Spencer Grace Ltd",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid137",
        "name": "Spicers of Hythe Limited",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "importantInfo": "All goods are non-returnable as they are perishable."
    },
    {
        "id": "supid138",
        "name": "Sports Directory",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 5, Butterly Avenue, Questor, Dartford, Kent DA1 1JG"
    },
    {
        "id": "supid139",
        "name": "Sweatband.com",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid140",
        "name": "Team Tex (UK) Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Merkan Transport, 33 Liliput Road, Brackmills, Northampton NN4 7DT"
    },
    {
        "id": "supid141",
        "name": "Tee-Zed Products Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "JAS Contract Logistics, Thurrock Distribution Centre, Unit A Dolphin Park, Dolphin Way, Thurrock RM19 1NZ "
    },
    {
        "id": "supid142",
        "name": "The Ace Supply Co. Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Warehouse, Unit A3/4 Southmoor, Industrial Estate, Southmoor Road, Wythenshawe, Manchester M23 9XD"
    },
    {
        "id": "supid143",
        "name": "The Activity Superstore Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "TAS (Studio Returns), Freepost RTZB-RRJT-ULYS, 1st Floor, 41-45 High Street, Saffron Walden CB10 1AR"
    },
    {
        "id": "supid144",
        "name": "The Electric Incentive Company Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Used bathroom products cannot be returned.",
        "returnsAddress": "RETURNS, Unit 12, Sixth Avenue Business Park, Bluebridge Industrial Estate, Halstead CO9 2GU"
    },
    {
        "id": "supid145",
        "name": "The Mad Group HQ",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "430 Enterprise Way, Vale Park, Evesham, Worcestershire, WR11 1AD"
    },
    {
        "id": "supid146",
        "name": "The Original Metal Sign Company",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Unless faulty or damaged, personalised items cannot be returned for reasons relating to the bespoke nature of the goods.",
        "returnsAddress": "The Original Metal Sign Co, Royd Way, Keighley BD21 3LG"
    },
    {
        "id": "supid147",
        "name": "Threadbare",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene purposes we cannot accept returns of underwear, all swimwear must have their hygiene strip attached.",
        "returnsAddress": "Dimensions, 1 Glenburn Road, East Kilbride G74 5BA"
    },
    {
        "id": "supid148",
        "name": "Transcontinental Snowtime",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire, FY4 4QE"
    },
    {
        "id": "supid149",
        "name": "Treat Republic",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "FAO Returns: Unit 2, 6 Greycaine Road, Watford WD24 7GP"
    },
    {
        "id": "supid150",
        "name": "Turner Bianca plc",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Turner Bianca, Bell Mill, Claremont Street, Oldham OL8 3EJ"
    },
    {
        "id": "supid151",
        "name": "Tyrone Textiles Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Curtains must be unused, unaltered and returned in their original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund.",
        "returnsAddress": "30-31 Riverwalk Business Park, Riverwalk Road, Enfield EN3 7QN"
    },
    {
        "id": "supid152",
        "name": "Ultimate Home Living",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 5, Froxmer Street, Manchester, Gorton, M18 8EF"
    },
    {
        "id": "supid153",
        "name": "United Wheels",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid154",
        "name": "Unnu Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "UNNU Ltd, Unit B, Clifton Down Shopping Centre - Basement, Alma Vale Road, Bristol BS8 2NN"
    },
    {
        "id": "supid155",
        "name": "Upgrade Bikes",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid156",
        "name": "Valbonne Lingerie (UK) Ltd T/A Cintamani",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Underwear sold with hygiene strips must be intact upon returning & products must be in their original packaging.",
        "returnsAddress": "54/56 Stocks Street, Cheetham Hill, Manchester M8 8QJ"
    },
    {
        "id": "supid157",
        "name": "Vantona Home Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 8a, Newby Road, Hazel Grove, Stockport SK7 5DA"
    },
    {
        "id": "supid158",
        "name": "Velo Brands",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "VeloBrands Ltd, Copplestone Mills, Copplestone, Devon EX17 5NF"
    },
    {
        "id": "supid159",
        "name": "Virginia Hayward Ltd",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid160",
        "name": "Weeride UK",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "WeeRide Returns, Silver X Group, Unit 2 & 3 Hamilton Road, Sutton in Ashfield NG17 5LD"
    },
    {
        "id": "supid161",
        "name": "Weybury Hildreth Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands DY6 7UZ"
    },
    {
        "id": "supid162",
        "name": "Where's that from (AMH Brands)",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "1a Kent Street, Salford, M7 1UH"
    },
    {
        "id": "supid163",
        "name": "Widdop Bingham & Co Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Widdop & Co, Broadgate, Broadway Business Park, Chadderton OL9 9X"
    },
    {
        "id": "supid164",
        "name": "Wilton Bradley Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Frasers Returns, Wilton Bradley Ltd, Brooke House, Sabre Close, Heathfield Industrial Estate, Devon TQ12 6TW"
    },
    {
        "id": "supid165",
        "name": "You Garden Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "You Garden RETURNS, Long Lane Nursery, Long Lane, Gedney Hill, Spalding PE12 0PP"
    },
    {
        "id": "supid166",
        "name": "Zyro Fisher",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Zyro Fisher, Roundhouse Road, Faverdale Industrial Estate, Darlington DL3 0UR"
    },
    {
        "id": "supid167",
        "name": "Brand Fusion",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 2, Oldbury Park, Popes Lane, Oldbury B69 4RG"
    }
]

To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Evans Cycles store within 28 days of purchase provided your item has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.

If a bike purchased from us becomes faulty, we will attempt to repair it or an exchange will be given. In the event we are unable to fix or exchange your bike we will then provide a full refund. Please provide a valid proof of purchase.

Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.

Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.

No, we do not exchange items.

In the event you change your mind, you may be able to return an online item for a full refund. Please check our policies for further information.

Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.

No.

Stores are only able to accept and process returns for items that were bought from stores.

For returning items ordered online, you would need to arrange to send them to the appropriate returns address. Please note: additional policies apply.

All returns are inspected once received, this includes if you believe one of your items may have a manufacturing fault.

When returning a store purchase to store, a staff member will assess the item to determine whether the issue is a manufacturing defect or the result of normal wear and tear.

If the staff conclude that the fault is due to wear & tear, and you wish to challenge this further, you would need to arrange for the item to be inspected by a reputable third party. Upon providing a headed letter or email from the third party confirming a manufacturing fault, you can return to the store for further support.

If you no longer have your receipt or credit note for any reason, the store team may be able to reissue it for you.

To check this, you will need to:- 

1. Return to the store where you originally purchased the item within 6 months of the purchase date.
2. Show the cashier your bank statement with the transaction on (amount, date & time).

If it is over 6 months, or you do not have proof of the payment details, sadly we will not be able to help you further.

For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

If your order was paid part or in full by a gift card or eVoucher, the refund will be issued as a gift card or eVoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods you used when placing that order.

For orders bought in stores - If you're returning an unwanted item within 28 days for a refund, this will be refunded as a credit note to spend in store (pending inspection). This does not infringe upon your statutory rights. The policy is signposted in stores and on your purchase receipt.

We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our returns portal you should receive a ‘Your return has been received’ email within a week of having returned the item but it takes longer sometimes.

Please allow up to 14 days for your items to be inspected and any refunds to be issued. You'll usually be able track the progress of your return, if you have tracking details from the carrier.

You will be sent an ‘Order cancelled’ email once the refund has been processed, this can take between 2-5 working days to show in your account. Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card or a eVoucher, the refund will be issued as a gift card or eVoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used. If you haven't received your eVoucher please check your junk folder for an 'Order refunded' email.

Please allow 7 days for the refund to appear in your bank account.

We have different terms and policies for shopping in store compared to shopping online.

Unwanted items can be returned to the store within 28 days of purchase for an exchange or a refund issued as a credit note (pending inspection).

As stated under consumer law, a credit note does not infringe upon your statutory rights.

This policy is signposted in stores and on your purchase receipt.

Yes. You can select Click & Collect when placing your order via our website. 

The store will inform you once the order has arrived and is ready for collection. 

If your order contains a bike, the store will ensure the bike is built up and ready to ride from the store.

View our store finder to find all our stores in your area.

If you want to let us know about a recent visit to one of our stores please get in touch.

When contacting please include the location, date and time of your visit so we can help you.

To book your bike in for a service at your local Evans Cycles store simply follow this link: Book a Service. We have a comprehensive range of parts in stock and many jobs can be done while you wait.

Visit our Servicing page to find details of our bike service options as well as our wider workshop services. 

The first few weeks on a new bike is known as a 'bedding in' period. This is when all the new components settle into your riding style. During this time, it's not uncommon for them to need a little adjustment to help keep everything running smoothly.

We offer all our bike customers a FREE bike health-check from one of our instore experts, in the first 30 days after purchase. Simply drop into your local store and speak to one of the team.

…and that’s not all! Any accessories you buy instore on the day of your health check - we’ll happily fit for you free of charge (excludes mudguards and racks).

No booking needed! Simply bring your bike into your local store, in the first 30 days of your purchase, and speak to a member of the team. 

 Remember to bring your proof of purchase. Any accessories you buy in-store that day will be fitted free of charge!*

 *Excludes mudguards and racks.

The first few weeks on a bike is a ‘bedding in’ period. This is to allow for things to settle and ensure that the bike functions correctly. We offer a free health check up to 30 days post-purchase to help make any adjustments required to keep things running well.  If the bike has been used for a longer period (more than 30 days), please visit your local Evans Cycles store to discuss this further or book in a bike service.

No booking required. If you have recently bought a new bike from us (up to 30 days), simply drop in to your local store with your bike and proof of purchase and one of the team will be happy to assist.

If you'd like to know more about how the Ride to Work scheme works, or are looking for details on how you can sign up, please head to our Ride to Work page.

If you're trying to understand the current status of your Ride-to-Work voucher, please contact your employer in the first instance.

Once your application is approved and your employer has paid, we will email the voucher to you directly from rtow@em.evanscycles.com. As this email is automated, please check any junk or spam filters.

Please note – The above email address is for customer notifications only and cannot be used to contact the customer service team. You can find options on how to contact the Customer Service team by selecting ‘contact us’ on this help centre and then picking the topic you need help with.

Once you have applied for Ride-to-Work, your employer must review & approve before you will receive a voucher.

Your employer works to their own timeframe for this so please contact your HR team for confirmation of your application progress.

If you return a bike ordered with a Ride-to-Work voucher, be aware that Evans are unable to provide a cash refund.

As your employer advanced your salary, they need to contact us to administer the cancellation of your voucher.

Once completed, your pay will be corrected with any deductions already made, refunded via your next payslip.

If your new bike needs to be exchanged for the same model, the bike can be returned.

Your voucher will then need to be 're-issued' to you via email, so you can order a replacement. Please allow 7 working days from the date your return has been received back to receive a re-issued voucher.

If your new bike needs to be exchanged for a different model, please be aware that if the new bike is a different price, you will need to return the original bike and cancel your voucher via your HR.

Once cancelled, you can then apply for a new voucher to order the replacement with. This is because the government guidelines require the agreements signed, to exactly match the value of the bike you are going to be riding.

If you have placed an order but change your mind before receiving or using the bike, Evans may be able to cancel the order.

A cash refund can't be provided as your employer administers your pay, not Evans. In this case, please ask your scheme administrator where you work to contact the Ride-to-Work team to request a voucher cancellation.

Once completed, your pay will be corrected with deductions cancelled.

If your Ride-to-Work voucher arrives with a typo, please contact your HR team who can arrange for the voucher to be cancelled for you. This is because the government guidelines require the agreements signed to exactly match your correct personal data.

Once cancelled, you can re-apply for a new voucher where you will be able to enter your details again.

When you receive a voucher, for security reasons, you are provided 3 months to redeem it for goods.

If you wish to redeem a voucher after this point, you will need to contact us to request for your voucher to be re-issued.

If by the time your Ride-to-Work voucher arrives, you change your mind and wish to redeem it for something of greater value than your application, you will need to contact your HR to ask for your voucher to be cancelled.

Once cancelled, you can then apply for a new voucher for the correct value needed. This is because the government guidelines require the agreements signed, to exactly match the value of the goods you are redeeming for.

It is your responsibility to maintain the bike but we do offer a free bike check after 6 weeks. We recommend you check with your local store for workshop availability.

If your bike has been ridden for 6 months or longer, it is likely to need a more thorough service. In this case we recommended to book a 'Ride Ready' service with your local store.

When the voucher has been full repaid, your pay will return to normal and you are able to continue using the bike and/or accessories, with zero additional costs.

If you wish to sell the bike before the end of your hire period, you are able to pay a fee to take legal ownership. The amount you will pay can be provided by Evans and is calculated on the age of the bike.

The Hire Agreement is covered by the Consumer Credit Act and such agreements cannot be cancelled after the 14 day cooling off period. When you sign the hire agreement, you are agreeing to make a salary sacrifice in exchange for hiring cycling equipment. It is important therefore that you use your Certificate to select the cycling equipment as part of the agreement with your employer.

You need to exchange the certificate for your selected equipment within 3 months from date of issue. Once your certificate has expired it cannot be re-issued or refunded.

The maximum amount you can apply for, and the duration of how long it can be repaid over, is set by your employer.

Please reach out to your HR team if you require an extension of these.

After signing the hire agreement, you have a 14 day cooling off period if you change your mind. 

After that, if you have not used your voucher, your HR team can request a voucher cancellation from Evans the hire agreement with your employer cannot be cancelled.

If you leave your employer before you have completed the salary sacrifice term, any balance remaining must be repaid from your final net salary, i.e. without tax/National Insurance savings.

To take ownership of the bike a transfer of ownership process will also apply within the HMRC Fair Market Valuation guidelines. Your employer will be able to advise which transfer option would apply to you.

We always strive to provide an excellent experience but appreciate that sometimes things can go wrong. 

If you have a complaint regarding any aspect of your participation in the Ride-to-Work Scheme operated by Evans Cycles on behalf of your employer, then please contact customer services. 

How long will it take?

We take all complaints seriously and we will do everything we can to resolve them quickly. 

We’ll keep you updated and in most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.

What if I'm unhappy about the outcome?

If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer the complaint to the Financial Ombudsman Service (FOS).

FOS is a free, independent service that looks into disputes between financial businesses and their customers.   If you do refer to the FOS you should do so within 6 months of receiving our final response. 

FOS Contact details

Telephone: 0800 023 4567 
Email: complaint.info@financial-ombudsman.org.uk
Website: https://www.financial-ombudsman.org.uk/

or you can write to:
The Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square
London, E14 9GE

When applying for Ride-to-Work, if you exit the process before completion the application will pause, you will not be able to start a new one.

You should be emailed a link to go back in to resume your application, however if you keep receiving an error, please ask your HR team to login to their portal to 'cancel' your original application.

This will allow you to apply again from the beginning. A helpful guide for how to navigate this portal can be found here.

If you have a store experience you were unhappy with, the best solution is always to discuss your experience with the Store's manager.

Please contact the store directly to request this.

If an employee leaves before completing their salary sacrifice term, any balance remaining should be repaid from the employee’s final net salary, i.e. without the tax/National Insurance savings.

This reflects the early termination clause contained within the Ride-to-Work hire agreement.

If an employee goes on maternity leave during the salary sacrifice period and their salary falls below National Minimum Wage the employer has the option to initiate a repayment holiday or to continue with payments.

Employers would need to supply the employee with an amendment to the Salary Sacrifice agreement for signature.

The Office of Fair Trading rules state that if the hire agreement term runs over 18 months the employee has a right to cancel the contract and therefore employers need to keep this in mind when extending the term of the salary sacrifice.

If you need to change your company's address or any other company details, the employers HR team can do this via their Ride-to-Work online portal.

If they are unsure how to do this, please refer to this guide for how to navigate this portal.

It is the employee’s responsibility to maintain the bike but we do offer a free bike check after 6 weeks. The employee should check their local store for workshop availability

If the bike has been ridden for 6 months or longer, it is likely to need a more thorough service. In this case we recommended to book a 'Ride Ready' service with the local store.

If you are experiencing a portal error, please quit your browser and reopen the portal from a new page to try again.

If the error persists please contact us with a screenshot of the error. It will also be helpful, if you could let us know what steps you took to hep us understand and recreate the error.

Frasers Plus is a credit product which enables you to split the cost of your order into monthly instalments.

You'll now see Frasers Plus as a payment option during checkout when you buy from us online. So if you'd prefer to split the cost of your order you can select Frasers Plus to apply for an account during checkout.

If you want to learn more about Frasers Plus or if you need any support from the Frasers Plus team, you can find more information here - Frasers Plus ( https://fgsupporthelp.zendesk.com/hc/en-gb )

Complaints about your Frasers Plus account

We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. If you have a complaint about your Frasers Plus account, we recommend you firstly contact Frasers Group Financial Services who provide and manage your Frasers Plus account.

If you have a complaint about how your finance was introduced then please contact us directly and we will do everything we can to resolve the matter promptly. Contact details are below.

Please note: Any enquiries or complaints regarding purchases, including deliveries, should be directed to our customer service team. 

How to make a complaint about your Frasers Plus account?

Complaint type	Who should I contact?
My complaint is about: The Frasers Plus Account or App, Frasers Plus payment, Frasers Plus terms and conditions, Frasers Plus communications. Frasers Plus marketing, The actions of one of our colleagues in conversation about Frasers Plus.	Frasers Group Financial Services – via: the Frasers Plus App Chat, Contact us form

What happens after I make a complaint?

• We take all complaints seriously and we will do everything we can to resolve them quickly.
• We will acknowledge your complaint promptly and keep you updated. In most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.

What if I am unhappy with your final response?

If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer your complaint to the Financial Ombudsman Service who offer a free and independent review service. You can contact them by (1) post: Exchange Tower, London, E14 9SR, (2) telephone: 0800 023 4567, or (3) by sending an email to complaint.info@financial-ombudsman.org.uk. You'll need to contact them within 6 months of receiving our final response email. 

V12 Finance provide fixed-sum credit products which enables you to split the cost of your order into monthly instalments.

You'll now see V12 Finance as a payment option during checkout when you buy from us online. So if you'd prefer to split the cost of your order you can select V12 to apply for an account during checkout.

Complaints about your V12 Finance

We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. If you have a complaint about your V12 Finance product, we recommend you firstly contact V12.

Evans Cycles Limited act as a credit broker of the Frasers Plus and V12 Finance credit products and not a lender. We are an appointed representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority FRN 631736. The permissions of Consumer Credit Compliance Limited as a Principal firm allow Evans Cycles Limited to undertake credit broking activities. Evans Cycles Limited can be viewed on the FCA Register here, our FRN is 845262.

If you have a complaint about how your finance was introduced then please contact us directly and we will do everything we can to resolve the matter promptly. Contact details are below.

Please note: Any enquiries or complaints regarding purchases, including deliveries, should be directed to our customer services team here.  

How to make a complaint about your V12 Finance?

Complaint type	Who should I contact?
My complaint is about: - The V12 Finance product - V12 payment - V12 terms and conditions - V12 communications	V12 Finance – via - Your V12 Self-Service Account - Telephone on 029 2046 8900 - Email complaints@v12finance.com  - By Post - V12 Retail Finance, 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ
My complaint is about: - V12 marketing - The actions of one of our colleagues in conversation about V12	Evans Cycles Limited - via: - Webchat - Email

 

What happens after I make a complaint?

• We take all complaints seriously and we will do everything we can to resolve them quickly.
• We will acknowledge your complaint promptly and keep you updated. In most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.

What if I am unhappy with your final response?

If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer your complaint with the Financial Ombudsman Service who offer a free and independent review service. You can contact them by (1) post: Exchange Tower, London, E14 9SR, (2) telephone: 0800 023 4567, or (3) by sending an email to complaint.info@financial-ombudsman.org.uk. You'll need to contact them within 6 months of receiving our final response email.       

Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.

When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.

To register with your active, valid email address, please visit our Registration Page

Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.

Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.

When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.

To register with your active, valid email address, please visit our Registration Page. You will be asked to create a password for your account.

If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps.

You can manage your account and your password in the My Account section.

You can see and manage most of your details when you login.

• Head over to My Account to manage your account and password, 
• Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
• The Manage Cards section allows you to update payment details.

For our customers’ security we don’t allow change of email address. 

If you need to use an alternative email address, we’d ask you to create a new account.

You can search for items in a few different ways, to then add them to your shopping cart.

There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.

As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket.

When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items.

Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.

The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.

We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.

When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.

We will only charge you once the order has dispatched.

Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.

If you'd prefer to keep your account but would like to stop receiving promotional messages you could change your preferences online, or by pressing ‘unsubscribe’ on one of our marketing messages.

If you want to delete your online account, please contact us with your details our team will help you further.

Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.

Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s whitelist then mail from the specific sender will be allowed.

To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.

Hotmail

1. Open your inbox
2. Click "Options" (at the top right-hand corner of the screen) then "More Options" at the bottom of the dropdown list
3. Select "Safe and Blocked senders" then click "Safe Senders"
4. Copy and paste our email address into the box provided and click "add to list"
5. Our email address has been successfully added to your safe sender list

Microsoft Office Outlook 2003

1. Open your inbox
2. On the toolbar click "Actions"
3. Select "Junk E-mail" from the drop-down menu
4. Select "Add sender to safe senders list"
5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm
6. The email address has now been entered into your Outlook contacts list

Yahoo!

1. Open your inbox.
2. Navigate to an email from us and click the "Add" button next to our email address
3. If not there already, copy and paste our email address into the email field and click "Save"
4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box
5. The email address has now been entered into your Yahoo! address book.

Microsoft Office Outlook 2007

1. Open your inbox
2. Open the “Tools” menu and click "Options"
3. On the “Preferences” tab under “Email” click “Junk Email”
4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
6. The email address has now been added to your contacts list.

AOL Mail

1. Open your inbox
2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
3. Click “Add contact” to confirm
4. The email address has now been added to your Contacts list

Google Mail

1. Open your inbox
2. Navigate to an email from us
3. Click on the "More options" link next to the date
4. Click on "Add sender to Contacts list" in the options list
5. The email address has now been entered into your Gmail contacts list.

If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up. 

If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Please visit the Sign-in page, and then follow the steps.

If you don't have an account you can set one up by visiting our Registration Page. This means you have all your order history and details in one place. 

If you're still having problems signing in to your account, please contact us and we'll be happy to help.

You can refer to the product page and press deliveries to see what options are available.

We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help: 

• Try opening a new browser session if this doesn't work open an incognito window (Google) or New InPrivate window (Edge)
• Clear your cache and cookies
• Deactivate any plugins
• Check your HTTPS settings
• Clear your temporary files
• Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet. 

Some items cannot be delivered outside of the UK, if you see an error message saying 'The following products cannot be delivered to the country selected:' whist checking out, then we will not be able to proceed with your order. Please remove the item from your basket.  

Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.

If you've tried all the above and are still struggling, please get in touch with our Customer Service team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app.

If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.

If the problem persists, please get in touch with our Customers Service team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

You can see and manage most of your details when you login.

Just head over to My Account to manage your account and password, 

Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.

The Manage Cards section allows you to update payment details.

Once you login to your account online, you'll be able to change some of your details including.

• First name
• Last name
• Telephone number
• Billing address
• Request shipping addresses
• Payment details

 If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order. We also will not be able to retrospectively update your email address. During cases where you need to change your email address (as a result of a typo or if you have changed email addresses) we recommend you create a new login with your new/correct email address. We will also not be able to change the address, or add/remove items.

If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Service.

The following definitions are used in these terms:

Customer, you	You, the customer accessing and/or using the Website.
Website	www.evanscycles.com
Seller, us, we	Purchases paid for using a debit/credit card are sold to You by Wareshop2 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 09870840 Registered Location: England VAT Number: GB 231 5087 33). Purchases paid for using a credit product provided by Frasers Group Financial Serviced Limited, such as Studio Pay and Frasers Plus, are sold to You by Wareshop3 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 12299567 Registered Location: England VAT Number: 125688644).
Website Operator	Evans Cycles Limited, whose registered address is Evans Cycles Limited, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY Registered in England & Wales. Company Number 11577650
Customer Service	Contact Us

Welcome to our terms and conditions of sale and delivery.

These terms and conditions apply to customers located in the UK ("Customers") who access the Evans Cycles website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

These are the terms and conditions of Wareshop2 Limited ("Evans Cycles"), which is the company that sells goods to Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.

Wareshop2 Limited's registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY. Registered in England & Wales. Company Number: 09870840 and VAT Number: GB 231 5087 33

You should print a copy of these terms and conditions for future reference.

The Website is operated by Evans Cycles Limited, whose registered address is Evans Cycles Limited, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Registered in England & Wales. Company Number 03406347.

If you have any questions about the Website please contact customer services.

How to order

1. Select the goods you require from the Website and click 'Add to bag'

2. Choose the quantity of goods you wish to purchase from Evans Cycles (the default will be one (1) unit). Please note that a limit is set to ninety-nine (99) units per item. To order quantities greater than 99 units per item, please contact customer services who will be able to assist you with your order

3. Review your bag and make sure all specifications such as size (see our sizing chart) and colour fit your requirements, then click "Secure Checkout"

4. If you are a new user you can either check out as a guest, or, can enter an email address and create a username and password for an account. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address

5. Once you have set up an account or decided to check out as a guest, you will be directed to the shipping confirmation and delivery options page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.

6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Evans Cycles Limited. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.

By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.

How the contract for the goods is formed between you and Evans Cycles

After placing your order, you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Evans Cycles.

You will receive an email confirming that Evans Cycles has accepted your order when your order has been processed and is ready for delivery by Evans Cycles.

Once Evans Cycles accepts your order, a contract to purchase the goods from Evans Cycles takes effect between you and Evans Cycles.

The contract to sell goods to you only relates to those goods listed in the confirmation email.

You will not be charged before your order has been processed and is ready for delivery.

However, upon receipt of your order, Evans Cycles will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order, but this will not be realised until your order has been picked and processed in Evans Cycles warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

 Our goods

A description of the main characteristics of goods can be found on the product pages of the Website.

Prices for goods on the Website appear on the product pages and include all applicable taxes.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.

The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

Price quotations are given on the assumption that no variation in the price will be made by the manufacturer/sole importer and that Government levies remain unaltered. In the event of such changes, the price of any orders placed before the variation will remain the same and no further increases will be passed to you.

Evans Cycles is under no obligation to sell incorrectly priced goods to you at the incorrect price.

Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.

 We reserve the right to cancel the contract between us if we, or our suppliers, have insufficient stock to deliver the goods you have ordered or if the delivery service provider does not deliver to your area.

All specifications are advised by the manufacturer, however these can be subject to change by the manufacturer at any time, without prior warning. 

 Ex display

Any goods displaying “ex display” on the image are heavily marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting/use. Faults are NOT of a serious or structural nature and are usually minor marks.

Data protection and privacy

Any personal information provided to us will be processed in accordance with our privacy policy.

Method of payment

You may pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX), Apple Pay, PayPal, SOFORT, P24, iDEAL, Giropay, Bancontact, Alipay and Gift Cards. Please ensure if you are using a credit card that you provide the cardholder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

If you are purchasing a bike as part of the Ride to Work/Cycle to Work scheme, this certificate can only be redeemed in full as a one-use redemption. We accept two types of cycle to work scheme certificates in our stores and online:
• Evans Cycles Ride-to-Work
• Cyclescheme
If your employer operates a cycle to work scheme with the following providers you can also get your new cycling equipment from Evans Cycles, and you’ll receive one of our Ride-to-Work certificates to enable you to collect your order:
• Bike2Work Scheme
• Connected Benefits

Gift cards

Gift Cards can be redeemed by UK and Irish customers only online at Evans Cycles and in branches of Evans Cycles Limited located in the United Kingdom only). Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 24 months after purchase. Any balance remaining after expiration of the validity period will be cancelled.

Gift Cards cannot be used to buy further Gift Cards.

Gift Cards cannot be used to purchase goods for delivery outside of the UK.

Fraud Prevention

To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal, and perpetrators will be prosecuted.

We reserve the right to cancel an order if we suspect that there is a risk of fraud.

UK Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

UK delivery charges will be confirmed to you, before your order is accepted.

If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Please note we are currently unable to deliver to PO Boxes.

We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

UK Delivery options

Evans Cycles offers the following options for orders – Standard Delivery (usually £4.99) and Next Day Delivery (usually £7.99). Please see below for further information about UK delivery options.

Delivery times depend on the delivery service selected and the types of goods ordered. Evans Cycles always aims to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by Evans Cycles with you.

Evans Cycles will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods.

If you are not available to collect and sign on the courier's first visit they may leave a contact number to arrange re-delivery. Evans Cycles ’couriers will deliver until 9pm in most areas!

The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to Evans Cycles and Evans Cycles Limited will issue a refund on their behalf. Evans Cycles reserves the right to re-charge the delivery cost for re-delivery.

Standard Delivery

If you select Evans Cycles standard delivery option, Evans Cycles aims to have all accepted orders placed before 6pm dispatched in three (3) to seven (7) working days, excluding Weekends and Public/Bank Holidays.

Delivery of Pre-Order Items

If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.

Split delivery

Evans Cycles may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".

Free delivery offers

Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.

Returns and exchanges

Please cancel your online order within the cooling off period. You have 14 days to change your mind from the day after you receive your order.

Can I cancel any item that I order?

You can cancel any item ordered online in accordance with the terms in this section apart from:

• personalised or bespoke items;

• any items which deteriorate or expire rapidly;

• magazines;

• any items that are sealed for health protection or hygiene reasons if you have unsealed them including but not limited to) cosmetics, duvets, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear;

• any computer games where the seal on the wrapping has been broken; and

• any items that have been inseparably mixed after delivery.

You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

When do I have to cancel my order by?

Your cancellation period ends 28 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you) or you collect your items from one of our stores (UK Mainland only). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

How do I notify you that I want to cancel my order?

You can cancel by sending an email to cs@evanscycles.com or by post to:

You can use the Returns Form, but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to Evans Cycles at the above email address or post it to Evans Cycles at the address above.

How do I send my items back?

You must return your items by post to the below address no later than 14 days after the day on which you informed Evans Cycles that you would like to cancel your order;

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.

The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.

How much money will be refunded to me?

Evans Cycles Limited will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

If you are returning all items in your order, Evans Cycles Limited will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. Evans Cycles will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

Evans Cycles Limited will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Evans Cycles receives the items you are returning back from you.

In store purchases

Please return your purchases to either the store you purchased from or your local store.

Items that are incorrect or require exchange

Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange. Evans Cycles is only able to exchange items for the same product.

Evans Cycles advises that you send items back via registered post. The return address is:

Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon retur and sent to Evans Cycles at your own cost and risk.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Evans Cycles may have a right of action against you for compensation. This applies to all items that are returned.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Evans Cycles has received back. If a refund or reimbursement is payable to you, Evans Cycles Limited will transfer the money using the same method originally used by you to pay for your purchase. Evans Cycles Limited cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of items using a Gift Card, as detailed below).

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), Evans Cycles will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.

Evans Cycles aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Evans Cycles 's freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

Defective items

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:

1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:

• a repair or replacement; or

• a full refund.

2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Evans Cycles depending on what is reasonable in the circumstances); or

• return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

If you think you have received a defective item, please return the items back to Evans Cycles including details where possible of:

• Your Order Number

• Product Code/Product Name

• Details of the fault

• Whether you would prefer a refund or a repair or replacement

 

Returns address

Evans Cycles advises that you send items back via registered post. The return address is:

Evans Cycles Limited will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Evans Cycles confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

Where an item is confirmed as faulty, Evans Cycles will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Evans Cycles will not refund any Next Day, Express or other premium component of delivery.

Any goods specified as and supplied to you as 'Competition Goods' are supplied for specialist use and are subject to extreme wear and stress whilst in use. The life expectancy and durability of such goods are greatly reduced and you should note that any claim for failure or wear shall be limited to that of the manufacturers' guarantees. You agree that such use shall be a relevant circumstance for the purposes of the Sale of Goods Act 1979 (as amended) and the Consumer Rights Act 2015. In addition, any parts connected to Competition Goods may be placed under stress and you should take advice from experts prior to purchase of such parts. You should also be aware that manufacturers may limit their guarantees when parts are installed for competition use.

If you have a query about returning goods, please contact customer services.

Warranty and limitation of our liability

If Evans Cycles fails to comply with these terms and conditions, Evans Cycles shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Evans Cycles 's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

Evans Cycles will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits;

(d) loss of anticipated savings;

(e) loss of data; or

(f) waste of management or office time.

(g) other indirect loss, consequential loss, damages or expenses.

Nothing in these terms and conditions is intended to exclude or limit Evans Cycles 's liability for:

(a) death or personal injury caused by Evans Cycles 's negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

(d) defective products under the Consumer Protection Act 1987;

(e) any other matter for which it would be illegal for Evans Cycles to exclude or attempt to exclude its liability.

Whilst Evans Cycles adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Nothing in these terms and conditions is intended to affect your statutory rights.

All warranties and guarantees in respect of goods are provided entirely by the manufacturers/UK importers and are subject to terms contained therein. You are reminded to complete all warranty/guarantee cards/documents upon receipt of the goods where appropriate.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Any advice given by our agents or servants during the order process is based entirely upon information provided by you. Where advice is given after visual inspection by our agents or servants, such advice shall amount to an opinion only and we shall not accept liability for any inaccuracies therein. Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not for any alternative uses to which they may be put. We shall accept no liability for any failure of Goods due to any such alternative use, amendment or modification.

You confirm that you shall comply with any and all rules relating to installation of the goods and fully accept that we shall not be liable for any loss which results from forced, misdirected, inappropriate or unqualified installation of any goods or not adequately maintained the goods. Furthermore, we shall accept no liability for death or personal injury, unless caused directly by our own negligence.

Any goods, or parts of them, that are modified or adapted by you or any third party shall no longer be warranted by the manufacturer nor shall we be liable for any failures resulting from any such modification or adaptation.

Events outside our control

Evans Cycles will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Evans Cycles 's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Evans Cycles 's reasonable control and includes (without limitation) the following:

(a) Strikes, lock-outs or other industrial action;

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) Impossibility of the use of public or private telecommunications networks; or

(f) The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, Evans Cycles 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Evans Cycles will have an extension of time for performance for the duration of that period. Evans Cycles will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

Written communications

Applicable laws require that some of the information or communications Evans Cycles sends to you should be in writing. By accessing the Website, you accept that communication with Evans Cycles will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Evans Cycles provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Intellectual property rights

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Evans Cycles Limited, or a member of the group of companies to which Evans Cycles Limited belongs or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Complaints

Evans Cycles takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through the Website please email customer services. To assist Evans Cycles Limited in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
If you paid by credit card, you may have additional rights of redress.

Our right to vary these terms and conditions

Evans Cycles reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Evans Cycles unless:

• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

• Evans Cycles notifies you of any changes to these terms and conditions before it accepts your order, in which case Evans Cycles has the right to assume that you have accepted the change to the terms and conditions unless you notify Evans Cycles to the contrary within seven (7) working days of receipt by you of the goods.

Safety warning

Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Evans Cycles recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

WEEE regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Evans Cycles is obliged under this Directive to offer its customers free take-back of their WEEE on a like-for-like basis when you buy from Evans Cycles a new Electrical or Electronic product.

For example, if a customer bought a new battery/stopwatch/pedometer from Evans Cycles, Evans Cycles would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to Evans Cycles within 28 days of purchasing their new item.

Governing law and jurisdiction

These terms and conditions shall be subject to English law.

The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.

These terms are applicable from 19 August 2020.

Welcome to our terms and conditions of sale and delivery

These terms and conditions apply to customers located outside the UK ("Customers") who access the Evans Cycles website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

These are the terms and conditions of Wareshop2 Limited ("Evans Cycles"), which is the company that sells goods to Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.

Wareshop2 Limited's registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY. Registered in England & Wales. Company Number: 09870840 and VAT Number: GB 231 5087 33

You should print a copy of these terms and conditions for future reference.

The Website is operated by Evans Cycles Limited, whose registered address is Evans Cycles Limited, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. . Registered in England & Wales. Company Number 03406347.

If you have any questions about the Website please contact customer service.

How to order

1. Select the goods you require from the Website and click 'Add to bag'

2. Choose the quantity of goods you wish to purchase from Evans Cycles (the default will be one (1) unit). Please note that a limit is set to ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact customer service who will be able to assist you with your order

3. Review your bag and make sure all specifications such as size (see our sizing chart) and colour fit your requirements, then click "Secure Checkout"

4. If you are a new user, you can either check out as a guest, or can enter an email address and create a username and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address

5. Once you have set up an account or decided to check out as a guest, you will be directed to the shipping confirmation and delivery options page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.

6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Evans Cycles Limited. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.

By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.

How the contract for the goods is formed between you and Evans Cycles

After placing your order you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Evans Cycles.

You will receive an email confirming that Evans Cycles has accepted your order when your order has been processed and is ready for delivery by Evans Cycles.

Once Evans Cycles accepts your order, a contract to purchase the goods from Evans Cycles takes effect between you and Evans Cycles.

The contract to sell goods to you only relates to those goods listed in the confirmation email.

You will not be charged before your order has been processed and is ready for delivery.

However, upon receipt of your order, Evans Cycles will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed in Evans Cycles warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

Our goods

A description of the main characteristics of goods can be found on the product pages of the Website.

Prices for goods on the Website appear on the product pages.

For customers based outside the UK but in the EU: the prices for goods on the Website include all applicable taxes.

For customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes. Please see Customs Charges and Import Duties for further details.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.

The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

Price quotations are given on the assumption that no variation in the price will be made by the manufacturer/sole importer and that Government levies remain unaltered. In the event of such changes, the price of any orders placed before the variation will remain the same and no further increases will be passed to you.

Evans Cycles is under no obligation to sell incorrectly priced goods to you at the incorrect price.

Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.

 We reserve the right to cancel the contract between us if we, or our suppliers, have insufficient stock to deliver the goods you have ordered or if the delivery service provider does not deliver to your area.

All specifications are advised by the manufacturer, however these can be subject to change by the manufacturer at any time, without prior warning.

Ex display

Any goods displaying “ex display” on the image are heavily marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks.

Data protection and privacy

Any personal information provided to us will be processed in accordance with our privacy policy.

Method of payment

You may pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX), Apple Pay, PayPal, SOFORT, P24, iDEAL, Giropay, Bancontact, Alipay and Gift Cards. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

 If you are purchasing a bike as part of the Ride to Work/Cycle to Work scheme, then you can pay (in part or in full) using your cycle to work certificate. We accept three types of cycle to work scheme certificates in our stores and online:
• Evans Cycles Ride-to-Work
• Cyclescheme
• Cycle Plus (this certificate cannot be used online)

If your employer operates a cycle to work scheme with the following providers you can also get your new cycling equipment from Evans Cycles, and you’ll receive one of our Ride-to-Work certificates to enable you to collect your order:
• Bike2Work Scheme
• Connected Benefits
• On Your bike / C2W Support

Gift cards

Gift cards cannot be used to purchase goods for delivery outside of the UK.

Fraud Prevention

To help us prevent fraud, orders of £200 GB pounds or more (or the equivalent value in your local currency) may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted.

 We reserve the right to cancel an order if we suspect that there is a risk of fraud.

Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Please note we are currently unable to deliver to PO Boxes.

We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

Delivery Options

View this table to find out how much delivery starts from for each country.

If you live overseas and do not want to incur the expense of overseas delivery you can also elect to collect your goods from Evans Cycles ' UK warehouse.

 All orders are shipped from the UK and, therefore, deliveries made to countries outside the UK may be subject to customs, legal, regulatory and certain practical restrictions. It is your responsibility to pay any additional taxes, fees or levies, import duty or other fees required by the local customs authority in order to release the goods to you. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry procedures are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises. Customs policies vary widely from country to country, therefore you are advised to check the local requirements in your country when placing an order.

If you fail or refuse to pay these charges, what happens to the goods is out of our control. In the event that the goods are returned without any charge to us we will refund the whole purchase price to you. In the event that the goods are returned to us but a delivery charge is levied on us, we will refund you the purchase price less the charge levied on us to return the goods. It is possible that the goods will not be returned to us, in which case no refund of the purchase price will be given to you. In any event, goods that are returned due to you refusing or failing to pay any of the charges outlined in this paragraph will not be entitled to a refund of the delivery charge.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Delivery of Pre-Order Items

If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date.

Table Tennis Tables

Presently we do not deliver table tennis tables to addresses outside the UK.

Split delivery

Evans Cycles may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this facility.

Free delivery offers

Free delivery offers, when available, only apply to orders for delivery to customers located in UK Mainland (and not Outer UK Mainland) and are not available to EU Customers or ROW Customers.

Returns and exchanges

Please cancel your online order within the cooling off period. You have 14 days to change your mind from the day after you receive your order.

Can I cancel any item that I order?

You can cancel any item ordered online in accordance with the terms in this section apart from:

• personalised or bespoke items;

• any items which deteriorate or expire rapidly;

• magazines;

• any items that are sealed for health protection or hygiene reasons if you have unsealed them including but not limited to) cosmetics, duvets, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear;

• any computer games where the seal on the wrapping has been broken; and

• any items that have been inseparably mixed after delivery.

You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

When do I have to cancel my order by?

Your cancellation period ends 28 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you) or you collect your items from one of our stores (UK Mainland only). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

How do I notify you that I want to cancel my order?

You can cancel by sending an email to cancel@sportsdirect.co.uk or by post to:

You can use the Returns Form, but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to Evans Cycles at the above email address or post it to Evans Cycles at the address above.

How do I send my items back?

You must return your items by post to Customer Returns, Unit B, Brook Park East, Shirebrook, UNITED KINGDOM, NG20 8RY.> no later than 14 days after the day on which you informed Evans Cycles that you would like to cancel your order. Any returns are at your own risk. For your protection, Evans Cycles recommends that you return your items via registered post.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.

The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.

How much money will be refunded to me?

SportsDirect.com Retail Ltd. will refund you in full for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

If you are returning all items in your order, Evans Cycles Limited will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. Evans Cycles Limited will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

Evans Cycles Limited will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Evans Cycles receives the items you are returning back from you.

In store purchases

Please return your purchases to either the store you purchased from or your local store. 

Items that are incorrect or require exchange

Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange. Evans Cycles is only able to exchange items for the same product.

Evans Cycles advises that you send items back via registered post. The return address is:

Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return and sent to Evans Cycles at your own cost and risk.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Evans Cycles may have a right of action against you for compensation. This applies to all items that are returned.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Evans Cycles has received back. If a refund or reimbursement is payable to you, Evans Cycles Limited will transfer the money using the same method originally used by you to pay for your purchase. SportsDirect.com Retail Ltd. cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of items using a Gift Card, as detailed below).

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), Evans Cycles will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.

Evans Cycles aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Evans Cycles 's freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

Defective items

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:

1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:

• a repair or replacement; or

• a full refund.

2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Evans Cycles depending on what is reasonable in the circumstances); or

• return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

If you think you have received a defective item, please return the items back to Evans Cycles including details where possible of:

• Your Order Number

• Product Code/Product Name

• Details of the fault

• Whether you would prefer a refund or a repair or replacement

Returns address

Evans Cycles advises that you send items back via registered post. The return address is:

Evans Cycles Limited will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Evans Cycles confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

Where an item is confirmed as faulty, Evans Cycles will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Evans Cycles will not refund any Next Day, Express or other premium component of delivery.

Any goods specified as and supplied to you as 'Competition Goods' are supplied for specialist use and are subject to extreme wear and stress whilst in use. The life expectancy and durability of such goods are greatly reduced and you should note that any claim for failure or wear shall be limited to that of the manufacturers' guarantees. You agree that such use shall be a relevant circumstance for the purposes of the Sale of Goods Act 1979 (as amended) and the Consumer Rights Act 2015. In addition, any parts connected to Competition Goods may be placed under stress and you should take advice from experts prior to purchase of such parts. You should also be aware that manufacturers may limit their guarantees when parts are installed for competition use.

If you have a query about returning goods, please contact customer service.

Warranty and limitation of our liability

If Evans Cycles fails to comply with these terms and conditions, Evans Cycles shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Evans Cycles 's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

Evans Cycles will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits;

(d) loss of anticipated savings;

(e) loss of data; or

(f) waste of management or office time.

(g) other indirect loss, consequential loss, damages or expenses.

Nothing in these terms and conditions is intended to exclude or limit Evans Cycles 's liability for:

(a) death or personal injury caused by Evans Cycles's negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

(d) defective products under the Consumer Protection Act 1987;

(e) any other matter for which it would be illegal for Evans Cycles to exclude or attempt to exclude its liability.

Whilst Evans Cycles adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Nothing in these terms and conditions is intended to affect your statutory rights.

All warranties and guarantees in respect of goods are provided entirely by the manufacturers/UK importers and are subject to terms contained therein. You are reminded to complete all warranty/guarantee cards/documents upon receipt of the goods where appropriate.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Any advice given by our agents or servants during the order process is based entirely upon information provided by you. Where advice is given after visual inspection by our agents or servants, such advice shall amount to an opinion only and we shall not accept liability for any inaccuracies therein. Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not for any alternative uses to which they may be put. We shall accept no liability for any failure of Goods due to any such alternative use, amendment or modification.

You confirm that you shall comply with any and all rules relating to installation of the goods and fully accept that we shall not be liable for any loss which results from forced, misdirected, inappropriate or unqualified installation of any goods or not adequately maintained the goods. Furthermore, we shall accept no liability for death or personal injury, unless caused directly by our own negligence.

Any goods, or parts of them, that are modified or adapted by you or any third party shall no longer be warranted by the manufacturer nor shall we be liable for any failures resulting from any such modification or adaptation.

Events outside our control

Evans Cycles will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Evans Cycles 's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Evans Cycles ' reasonable control and includes (without limitation) the following:

(a) Strikes, lock-outs or other industrial action;

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) Impossibility of the use of public or private telecommunications networks; or

(f) The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, Evans Cycles 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Evans Cycles will have an extension of time for performance for the duration of that period. Evans Cycles will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

Written communications

Applicable laws require that some of the information or communications Evans Cycles sends to you should be in writing. By accessing the Website, you accept that communication with Evans Cycles will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Evans Cycles provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Intellectual property rights

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to SportsDirect.com Retail Ltd., or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Complaints

Evans Cycles takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through the Website please email customer service. To assist Evans Cycles Limited in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

Our right to vary these terms and conditions

Evans Cycles reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Evans Cycles unless:

• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

• Evans Cycles notifies you of any changes to these terms and conditions before it accepts your order, in which case Evans Cycles has the right to assume that you have accepted the change to the terms and conditions unless you notify Evans Cycles to the contrary within seven (7) working days of receipt by you of the goods.

Safety warning

Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Evans Cycles recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

WEEE regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Evans Cycles is obliged under this Directive to offer its customers free take-back of their WEEE on a like-for-like basis when you buy from Evans Cycles a new Electrical or Electronic product.

For example, if a customer bought a new battery/stopwatch/pedometer from Evans Cycles, Evans Cycles would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to Evans Cycles within 28 days of purchasing their new item.

Governing law and jurisdiction

These terms and conditions shall be subject to English law.

The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.

When you select a product on the Website that will be delivered to you directly by a Brand Partner (as shown in the table below), you will be notified of this ahead of your purchase.

1. When you purchase a Partner Program Product, the contract of sale is still between you and the Seller, and the Seller’s terms and conditions of sale will apply to this purchase, with the following differences: 
   1. The Partner Brand will deliver Partner Program Product(s) direct to you from their warehouse.
   2. Partner Program Products are only available for standard delivery within the United Kingdom, Next Day Delivery or Click & Collect is not available. 
   3. Partner Program Product(s) will be sent separately from other items in your order.
   4. If you need to return a Partner Program Product, you must send this to the relevant returns address set out in the table above. Partner Program Products cannot be returned to stores. 
   5. Returns for Partner Program Products are eligible for refund only, no exchanges are available.
   6. Gift cards cannot be used as a method of payment for Partner Program Products.
   7. Promotions and discount codes do not apply to Partner Program Products.
2. In accordance with the Seller’s Privacy Policy, we will share details of your order with the Partner Brand to fulfil your order.
3. Please also note the following additional terms, which are specific to GAME Partner Program Products only:  
   1. You must be 12 or older.
   2. Certain GAME products are age restricted. Any product with a PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. For further information on age ratings, see the Video Standards Council Website, the PEGI website, or the Ask About Games Website. By placing order an order for the purchase of an age restricted products on this website, you confirm you are of the appropriate age to receive and view the specified certification of the title(s) so ordered. Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. The Seller reserves the right not to supply any age-restricted product where it reasonably believed that you are below the relevant minimum age.
   3. We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). Customers will be notified via the product display page or during check out, which product(s) these terms apply to. If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s).
   4. You cannot redeem or earn GAME Reward or GAME Elite Reward points on Partner Program Products, and purchases of Partner Program Products will not appear in your GAME Reward account or your GAME Elite membership purchase history.

Select a Brand Partner:

 3P Enterprise

Brand Partner Returns Address
3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ

 4 Down Distribution

Brand Partner Returns Address
4Down Distribution Ltd, Unit 6 Northridge Business Park, Haywood Way, Hastings, East Sussex, TN35 4PP

Ace Casual

Brand Partner Returns Address
Ace Casual, Bradford Road, Brighouse, HD6 4DJ

Ace Supply Co, The

Brand Partner Returns Address
Warehouse, Unit A3/4 Southmoor, Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD

Activity Superstore

Brand Partner Returns Address
TAS (Studio Returns), Freepost RTZB-RRJT-ULYS, 1st Floor, 41-45 High Street, Saffron Walden, CB10 1AR

Agent Provocateur

Brand Partner Returns Address
Agent Provocateur Returns, C/O Amethyst Group, Lodge Road, Staplehurst, Kent, TN12 0QN

Alan Symonds & Company

Brand Partner Returns Address
Alan Symonds & Company Limited, Westminster House, Bakewell Road, Orton Southgate, Peterborough. PE2 6WA

Allison Baby

Brand Partner Returns Address
Allison Baby UK Ltd, Unit 15-17 Canal View Business, Wheelhouse Road, Rugeley, Staffordshire, WS15 1UY, GB

A-Mir & Co

Brand Partner Returns Address
Amir, Amir House, Taylors Lane, Oldbury, B69 2BN

Arora Design

Brand Partner Returns Address
Arora Design LTD, Buccleuch Mills, Langholm, Dumfriesshire, DG13 0EB

Aspire Furniture

Brand Partner Returns Address
Aspire Furniture, Units 3 & 4 Modern House, Summer Lane, Barnsley, S70 2NP

Aye Do

Brand Partner Returns Address
13 Murieston Green, Murieston, Livingston, EH54 9EQ

Babymore

Brand Partner Returns Address
Unit C2, Zenith Industrial Estate, Paycocke Road, Basildon, Essex, SS14 3DW

Baker & Taylor

Brand Partner Returns Address
Baker & Taylor UK Ltd, Unit 13 Empire Road, Bicester, OX26 2FL

Beam Furniture

Brand Partner Returns Address
Studio Returns, Beamfeature Distribution, Lidice Road, Goole, DN14 6XL

Benross Marketing

Brand Partner Returns Address
Benross Marketing Ltd 22 Goodlass Road, Liverpool, L24 9HJ 

Bio Synergy

Brand Partner Returns Address
Bio-Synergy Ltd, 469 Finchley Road, London, NW3 6HS

Birlea Furniture

Brand Partner Returns Address
Birlea Furniture Ltd Unit 6a-1 West Meadow Rise, Derby, DE74 2HL

Blue Stem Group

Brand Partner Returns Address
38 Bluestem Road, Ransomes Industrial Estate, Ipswich IP3 9RR

Boxer

Brand Partner Returns Address
Boxer Gifts, Swinnow Lane, Leeds, LS13 4BS

Brakeburn

Brand Partner Returns Address
Jackson Distribution Ltd, Main Warehouse, 1 Willis Way, Poole BH15 3SS

Bunty Pet Products

Brand Partner Returns Address
Unit 1 St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN

Carte Blanche Greetings

Brand Partner Returns Address
Carte Blanche Greetings Ltd, Unit 3, Chichester Business Park, Tangmere, Chichester, West Sussex, PO20 2FT

Cascade Holdings

Brand Partner Returns Address
Cascade Holdings Ltd, Gorse Mill, Gorse Street, Chadderton, Oldham, OL9 9RJ

Character World

Brand Partner Returns Address
Character World Brands, Unit 1 Oak Green, Stanley Green Business Estate, Cheadle, SK7 6QL

Charles Bentley

Brand Partner Returns Address
Factory Outlet, Charles Bentley and Son Ltd, North Road, Loughborough, LE11 1QJ

Chicken Cyclekit

Brand Partner Returns Address
Chicken CycleKit, Unit B2 Cherrycourt Way, Leighton Buzzard, Bedfordshire, LU7 4UH

Clair De Lune

Brand Partner Returns Address
Clair De Lune, Shentonfield Road, Sharston Ind Est, Manchester, M22 4RW

Comfy Living

Brand Partner Returns Address
Comfy Living LTD, Unit 8, Briarwood Business Park, Commerce Way, Highbridge, Somerset, TA9 4AG

Comfy Quilts

Brand Partner Returns Address
Comfy Quilts, Hanson Point, Hanson Close, Middleton, Manchester, M24 2HD 

Crafters Companion

Brand Partner Returns Address
Crafters Companion. St Cuthbert’s Way, Aycliffe Business Park, Newton Aycliffe. DL5 6XW

Create Your World

Brand Partner Returns Address
Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham, DL13 3BF

Croydex

Brand Partner Returns Address
Croydex, Central Way, Andover Hampshire, SP10 5AW, UK

Cube / One Way Bikes

Brand Partner Returns Address
CUBE Store, Dobbies Garden Centre, Bath Rd, Gloucester GL10 3DP

Dezac

Brand Partner Returns Address
The Dezac Group Ltd , Returns Department , Longhope Business Park , Monmouth Road, Longhope , GL17 0QG.

Digitek Trading

Brand Partner Returns Address
Digitek Trading Ltd, (S001 Returns), Unit 3 Rinus Business Park, Darwen, Lancashire, BB3 2QX

Dimension 6 Fitness

Brand Partner Returns Address
Nike Strength- PDS Direct, Halfords Lane units 1-7, West Midlands, B71 4LF

Downland Bedding

Brand Partner Returns Address
Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER

Dreams 'n' Drapes

Brand Partner Returns Address
JRS Online Returns, Unit 1-2 Cleggs Lane, Industrial Site, Ravenscraig Road, Little Hulton, Manchester M38 9PU

DT Global / Scent Global

Brand Partner Returns Address
Unit 6, Dallas Court, Salford, M50 2GF

Electric Incentive Company, The

Brand Partner Returns Address
RETURNS, Unit 12, Sixth Avenue Business Park, Bluebridge Industrial Estate, Halstead, CO9 2GU

Endura

Brand Partner Returns Address
3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ

EPE International

Brand Partner Returns Address
EPE International Ltd, Belfry House, Roydsdale Way, Bradford, BD4 6SU

Eskuta

Brand Partner Returns Address
Unit 5 Bermuda Innovation Centre, st Davids Way, Nuneaton, CV107SD

Esselle Retail

Brand Partner Returns Address
Arthouse c/o Sambro International, Hardys Gate, Dumers Lane, Bury, BL9 9UE

European Merchandising Services

Brand Partner Returns Address
ATL FULFILMENT - Unit 7a Moorland Gate Business Park, Cowling Road Chorley, Lancashire, PR6 9FE

Eurosonic

Brand Partner Returns Address
ESG, Sambro (Goods Out Bay 5)  Dumers Ln, Bury, BL9 9UE

Exposure Lights

Brand Partner Returns Address
Ultimate Sports Engineering, Unit 4 Bury Mill Farm, Pulborough RH20 1NN

Extra UK

Brand Partner Returns Address
Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF

Firelog

Brand Partner Returns Address
Returns Dept at Studio, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA

Fit @ Home

Brand Partner Returns Address
HOMYLIN LIMITED, First Point Business Park, Woodfield Way, Doncaster, DN4 5JP

Fizz Creations

Brand Partner Returns Address
Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA

Gablemere

Brand Partner Returns Address
Gablemere Ltd, Unit 15 / 16 Finepoint Way, Kidderminster, Worcs, DY11 7FB

GAME

Brand Partner Returns Address
To initiate a return, please use the returns portal.

Gardeco

Brand Partner Returns Address
Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL

Gardiner Bros

Brand Partner Returns Address
Gardiner Bros & Co Unit 4, St Modwen Park, Quedgeley, Gloucester, GL10 3EZ

Gem Order

Brand Partner Returns Address
Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU

Get The Label

Brand Partner Returns Address
Returns Department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ

Gift Republic

Brand Partner Returns Address
Unit 1-5 Macrome Road, Wolverhampton, WV6 9HG

Gordon John Textiles

Brand Partner Returns Address
GJT Ltd, Springwell Mill, Church Street, Heckmondwike, WF16 0LF

Graham & Brown

Brand Partner Returns Address
Shuttleworth Mead Distribution Centre, Unit 7, Padiham, Lancashire, BB12 7NG

Grange Communications

Brand Partner Returns Address
Grange Communications, 22 Great king Street, Edinburgh, EH36QH

Gym Kit UK

Brand Partner Returns Address
GymKit UK, Unit 1, 130 Station Road, Whittlesey, Peterborough, PE7 2EY

Half Moon Bay

Brand Partner Returns Address
Half Moon Bay Ltd, Unit 9 Hercules way, Bower hill Industrial Estate, Melksham, SN12 6TS

High Street TV

Brand Partner Returns Address
High Street TV Corby, PO Box 7903, CORBY, NN17 9HY

Home Curtains UK

Brand Partner Returns Address
Home Curtains, Stoney Street , Sutton in Ashfield, Nottingham, NG17 4GH

HY-PRO

Brand Partner Returns Address
Hy-Pro International Ltd, Unit 3, Holla Park, Houghton Regis, Dunstable, LU5 6TZ

Ickle Bubba

Brand Partner Returns Address
Ickle Bubba, Atlantic House, Swansea, SA7 9FJ.

IGSM

Brand Partner Returns Address
1 Dewar Court, Astmoor, Runcorn, WA71PT

In the Style

Brand Partner Returns Address
Heywood, Charles House, Pilsworth Road, Heywood, OL10 2TA

International Bullion & Metal Brokers

Brand Partner Returns Address
PO Box 64378, London, EC1P 1NE

I-Ride

Brand Partner Returns Address
Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL

J & R Sports

Brand Partner Returns Address
SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY

John Cotton Group

Brand Partner Returns Address
John Cotton Group Limited, Low Mill Lane, Ravensthorpe, WF13 3LX

Jon Richard

Brand Partner Returns Address
Jon Richard, Tilson Road, Manchester, M23 9GF

JS International

Brand Partner Returns Address
JS International Ltd, Unit B 3 Regal Way, Watford, WD24 4YJ

JVL

Brand Partner Returns Address
JVL – Goods In, Orchard Business Park, Mytholmroyd, HX7 5HZ 

Kandy Toys

Brand Partner Returns Address
KandyToys (Returns), Hill Barton Business Park, Sidmouth Road, Exeter, Devon, EX5 1DR

Kidderminster Footwear

Brand Partner Returns Address
Kidderminster Footwear, New Road, Kidderminster, Worcestershire, DY10 1AL

Kipfold

Brand Partner Returns Address
Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ

Lakeland Fabrics

Brand Partner Returns Address
Lakeland Fabrics Ltd, Sopers, 1-3 Wood St, St Annes, Lancashire, FY8 1QS

Lassic

Brand Partner Returns Address
Returns Department, Lassic Ltd, Dawson Lane, Bradford, BD4 6HN

Leeds Plywood & Doors

Brand Partner Returns Address
LEEDS PLYWOOD & DOORS LTD, Midland Road, Leeds, LS10 2RJ

Levitex

Brand Partner Returns Address
Greenheys, Pencroft Way, Manchester, M15 6JJ

Lifetime Brands

Brand Partner Returns Address
Lifetime Brands Europe Ltd, The Hub, Nobel Way, Birmingham, United Kingdom, B6 7EU

Living & Home

Brand Partner Returns Address
Wenrit Global Ltd, Unit 1-3 Montague House, Mathews Street, Manchester, M12 5BB

Luceco

Brand Partner Returns Address
Luceco UK Ltd, Stafford Park 1, Telford, Shropshire, TF3 3BD

Lucky Dip

Brand Partner Returns Address
Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX

Mad Group HQ, The

Brand Partner Returns Address
430 Enterprise Way, Vale Park, Evesham, Worcestershire, WR11 1AD

Mashco

Brand Partner Returns Address
Mashco Ltd, 17 Colonial Way, Watford, Hertfordshire WD25 7DU

Melrose Textile

Brand Partner Returns Address
Melrose Interior, Park View Mills, Wibsey Park Avenue, BD6 3QA

Original Metal Sign Company, The

Brand Partner Returns Address
The Original Metal Sign Co, Royd Way, Keighley BD21 3LG

Merloni / Whirlpool / European Appliances

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Meroncourt Europe

Brand Partner Returns Address
Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG

Meyer UK

Brand Partner Returns Address
Meyer Group Limited, Wirral International Business Park, Riverview Road, Bromborough, Wirral, CH62 3RH

Modrec International

Brand Partner Returns Address
Modrec International Ltd, Gateway 2, Wesley Way, Benton Square Industrial Estate, Newcastle Upon Tyne, NE12 9TA

Momentum Hyper

Brand Partner Returns Address
RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY

MV Sports

Brand Partner Returns Address
3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ

My Babiee

Brand Partner Returns Address
1 St. James Business Park, Henwood Ind. Estate, Henwood, Ashford, TN24 8DH

Nielsen Bainbridge

Brand Partner Returns Address
Nielsen Design Limited 27-30 Tradewinds, Diss Business Park, Diss, Norfolk, IP22 4GT

Nudea

Brand Partner Returns Address
Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire, SL7 3RZ

Obaby

Brand Partner Returns Address
Obaby Limited, Kirton Business Park, Cleatham Road, Kirton in Lindsey, North Lincolnshire, DN21 4JR

Optima Manufacturing Jewellers

Brand Partner Returns Address
Optima Ltd, 124 Hockley Hill, Birmingham, B18 5AN

Oxford Products

Brand Partner Returns Address
Priority Return, Oxford Products Ltd, De Havilland Way, Witney, OX29 0YG

Peers Hardy

Brand Partner Returns Address
Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley Way, Solihull, B37 7GN

Personalised Memento

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Pet Brands

Brand Partner Returns Address
Pet Brands, Paramount House, Gelderd Road, Birstall, Batley, WF17 9QD

Phoenox Textiles

Brand Partner Returns Address
Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8 9HH

Plum Play

Brand Partner Returns Address
Plum Products Ltd, Middle Street, The Cliff, Ingham, Lincoln, LN1 2YQ

Portmeirion

Brand Partner Returns Address
Portmeirion, PMG UK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire, ST4 8GR

Premier Decorations

Brand Partner Returns Address
Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ

Prestige Touch

Brand Partner Returns Address
Linmar House, East Portway Business Park, Andover, SP10 3LU

Product Care Group

Brand Partner Returns Address
Small Appliances: AP Taylor Ltd, 5 Arenson Centre, Arenson Way, Dunstable, Bedfordshire, LU5 5UL

Pure Electric

Brand Partner Returns Address
Unit 2, Cransley Park Way, Kettering, NN14 1EG

Raleigh

Brand Partner Returns Address
FAO Returns Department, Raleigh UK Ltd, 136 Church Street, Eastwood, Nottingham, NG16 3HT

Rapport Home Furnishing

Brand Partner Returns Address
Rapport Home Furnishings Ltd, Unit 23 Cosgrove Way, Luton, LU1 1XL

Rashmian

Brand Partner Returns Address
Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ

Rayware

Brand Partner Returns Address
Rayware Limited, DD Returns, Mayflower Avenue, Hunts Cross, Liverpool, L24 9BA

Rewards & Gifts

Brand Partner Returns Address
P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT

Ricomex UK

Brand Partner Returns Address
Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester, M22 4ZS

Riva Home Ltd

Brand Partner Returns Address
Riva Paoletti Ltd Riva Home, Coal Road, Leeds, LS14 1PS

RKW Electrical

Brand Partner Returns Address
RKW, Sutton House, Berry Hill Road, Fenton, Stoke on Trent, ST4 2NL

Robbie Toys

Brand Partner Returns Address
Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ.

Rock Luggage

Brand Partner Returns Address
24 Wadsworth Road, Greenford, Middlesex, UB6 7JSD

Ryder Imports

Brand Partner Returns Address
Ryder Hub, The Old Wagon Works, Mantle Lane, Coalville, LE67 3DW

S Green & Sons

Brand Partner Returns Address
20 Commercial Rd, London, N18 1TP

SW Living

Brand Partner Returns Address
SW Living Ltd, Asia Mill, Bradford Road, Bolton, BL3 2HE

Sabichi Homewares

Brand Partner Returns Address
Priorswell Road, Worksop S80 2BY

Searchlight Electricals

Brand Partner Returns Address
Searchlight Electric, 900 Oldham Road, Newton Heath, Manchester, M40 2BS

Second Chance 

Brand Partner Returns Address
Units 1 – 4 Pipers Court, Amy Johnson Way, Blackpool, FY4 2RT

Shankar

Brand Partner Returns Address
Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL

Shire Garden Buildings

Brand Partner Returns Address
Shire, Brigstock Road, Wisbech, Cambs, PE13 3JJ

Silverfish

Brand Partner Returns Address
Units 3a-3c Woodacre Court, Saltash Parkway Industrial Estate, Burraton Road, Saltash, Cornwall, PL12 6L

Sofa.com

Brand Partner Returns Address
Sofa.com, Unit 33-35 Fairview Industrial, Estate, Clayton Road, London, UB3 1AX

Something Different 

Brand Partner Returns Address
Something Different Wholesale, Upper Fforest Way, Enterprise Park, Swansea, SA6 8PJ

Spencer Grace

Brand Partner Returns Address
Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY

Spicers of Hythe

Brand Partner Returns Address
Spicers of Hythe Ltd, Nest Road, Felling, Gateshead, Tyne & Wear, NE10 0ES

Sports Directory

Brand Partner Returns Address
Unit 5, Butterly Avenue, Questor, Dartford, Kent, DA1 1JG

Sweatband.com 

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Team Tex

Brand Partner Returns Address
Merkan Transport, 33 Liliput Road, Brackmills, Northampton, NN4 7DT

Tee Zed Products

Brand Partner Returns Address
JAS Contract Logistics, Thurrock Distribution Centre, Unit A Dolphin Park, Dolphin Way, Thurrock, RM19 1NZ

Threadbare

Brand Partner Returns Address
Dimensions, 1 Glenburn Road, East Kilbride, G74 5BA

Transcontinental Snowtime

Brand Partner Returns Address
Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire, FY4 4QE

Treat Republic

Brand Partner Returns Address
FAO Returns, Unit 2, 6 Greycaine Road, Watford, WD24 7GP

Turner Bianca

Brand Partner Returns Address
Turner Bianca, Bell Mill, Claremont Street, Oldham, OL8 3EJ

Tyrone Textiles

Brand Partner Returns Address
30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN

Ultimate Home Living

Brand Partner Returns Address
Unit 5, Froxmer Street, Manchester, Gorton, M18 8EF

United Wheels

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Unnu

Brand Partner Returns Address
UNNU Ltd, Unit B, Clifton Down Shopping Centre - Basement, Alma Vale Road, Bristol, BS8 2NN

Upgrade Bikes

Brand Partner Returns Address
Upgrade Bikes, AB Star Road, Partridge, Green, West Sussex, RH13 8RA

Valbonne Lingerie / Cintamani

Brand Partner Returns Address
54/56 Stocks Street , Cheetham Hill , Manchester M8 8QJ

Vantona Home

Brand Partner Returns Address
Unit 8a, Newby Road, Hazel Grove, Stockport SK7 5DA

Velo Brands

Brand Partner Returns Address
VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF

Virginia Hayward

Brand Partner Returns Address
Please contact the Customer Service team for further assistance. 

Weeride

Brand Partner Returns Address
WeeRide Returns, Silver X Group, Unit 2 & 3 Hamilton Road, Sutton in Ashfield, NG17 5LD

Weybury Hildreth

Brand Partner Returns Address
Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ

Where's That From

Brand Partner Returns Address
1A Kent Street, Salford, M7 1UH

Widdop Bingham & Co

Brand Partner Returns Address
Widdop & Co, Broadgate, Broadway Business Park, Chadderton, OL9 9X

Wilton Bradley

Brand Partner Returns Address
Frasers Returns, Wilton Bradley Ltd, Brooke House, Sabre Close, Heathfield Industrial Estate, Devon, TQ12 6TW

You Garden

Brand Partner Returns Address
You Garden RETURNS,  Long Lane Nursery, Long Lane, Gedney Hill, Spalding, PE12 0PP

Zyro Fisher

Brand Partner Returns Address
Zyro Fisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR