Back to site
Logo
Submit ticket
Back to site
Submit ticket

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQs
  • Orders & Payments
    • Completed Orders
    • Placing Orders
    • Product info
  • Returns & Refunds
    • Returns
    • Refunds
  • Ride To Work
    • Employees
    • Employers
  • My Account
    • Getting Started
    • Technical Issues
  • About Us & Our Policies
    • Terms & Conditions
    • Stores Information
    • Our Responsibilities
    • Store Servicing
    • Careers at Evans Cycles
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Completed Orders
      Completed Orders
    • Placing Orders
      Placing Orders
    • Product info
      Product info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Ride To Work
    • Employees
      Employees
      Complaints about the Evans Cycles Ride to Work Scheme

      We always strive to provide an excellent experience but appreciate that sometimes things can go wrong. 

      If you have a complaint regarding any aspect of your participation in the Ride-to-Work Scheme operated by Evans Cycles on behalf of your employer, then please contact customer services. 


      How long will it take?

      We take all complaints seriously and we will do everything we can to resolve them quickly. 

      We’ll keep you updated and in most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.


      What if I'm unhappy with the outcome?

      If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer the complaint to the Financial Ombudsman Service (FOS).


      FOS is a free, independent service that looks into disputes between financial businesses and their customers.   If you do refer to the FOS you should do so within 6 months of receiving our final response. 


      FOS Contact details


      Telephone: 0800 023 4567 

      Email: complaint.info@financial-ombudsman.org.uk 

      website: https://www.financial-ombudsman.org.uk/

      or you can write to:

      The Financial Ombudsman Service

      Exchange Tower, 

      Harbour Exchange Square

      London, E14 9GE

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Employers
      Employers
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • About Us & Our Policies
    • Terms & Conditions
      Terms & Conditions
    • Stores Information
      Stores Information
    • Our Responsibilities
      Our Responsibilities
    • Store Servicing
      Store Servicing
    • Careers at Evans Cycles
      Careers at Evans Cycles
  • Contact Us

Can't find what you're looking for?

submit a ticket

Here to Help

  • Bike Sizing
  • Buying Guides

About Us

  • Company History
  • Find a Store
  • Our Ride to Work Scheme
  • Servicing

© 2022 EvansCycles.com

Article views count