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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Product Help
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
    • Bike help
      Bike help
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Store Information
      Store Information
    • Store Servicing
      Store Servicing
  • Ride To Work
    • Understanding Ride to Work
      Understanding Ride to Work
    • Help for Employees
      Help for Employees
      Complaints about the Evans Cycles Ride to Work Scheme

      We always strive to provide an excellent experience but appreciate that sometimes things can go wrong. 

      If you have a complaint regarding any aspect of your participation in the Ride-to-Work Scheme operated by Evans Cycles on behalf of your employer, then please contact customer services. 

      How long will it take?

      We take all complaints seriously and we will do everything we can to resolve them quickly. 

      We’ll keep you updated and in most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.

      What if I'm unhappy about the outcome?

      If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer the complaint to the Financial Ombudsman Service (FOS).

      FOS is a free, independent service that looks into disputes between financial businesses and their customers.   If you do refer to the FOS you should do so within 6 months of receiving our final response. 

      FOS Contact details

      Telephone: 0800 023 4567 
      Email: complaint.info@financial-ombudsman.org.uk
      Website: https://www.financial-ombudsman.org.uk/

      or you can write to:
      The Financial Ombudsman Service
      Exchange Tower,
      Harbour Exchange Square
      London, E14 9GE

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    • Help for Employers
      Help for Employers
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
    • V12 Finance
      V12 Finance
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Our Responsibilities
      Our Responsibilities
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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