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Back to Evans Cycles

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    • Delivery Methods
    • Delivery FAQs
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    • Bike help
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    • Returns
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    • Understanding Ride to Work
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  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
      Where is my order?

      1 - Check your estimated delivery date

      You’ll see your estimated delivery date on the emails we send to you. This date is calculated based on what time you placed your order; and what delivery service you selected (eg. Next Day).

      Please note, this is an estimated delivery date only. We make every effort to get your order to you in time for this date, but please keep in mind that it may take longer especially during busy periods.

      2 – My order is shipped, but I haven’t had it yet

      You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:

      • In your emails we send to you confirming your order is shipped.
      • In your order history, in My Account by clicking Track Your Order

      Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.

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      Contact Us
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  • Orders & Product Help
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
    • Bike help
      Bike help
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Store Information
      Store Information
    • Store Servicing
      Store Servicing
  • Ride To Work
    • Understanding Ride to Work
      Understanding Ride to Work
    • Help for Employees
      Help for Employees
    • Help for Employers
      Help for Employers
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
    • V12 Finance
      V12 Finance
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Our Responsibilities
      Our Responsibilities
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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