Back to Evans Cycles
Logo
Back to Evans Cycles

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQs
  • Orders & Product Help
    • Placing Orders
    • Completed Orders
    • Product Info
    • Bike help
  • Returns & Refunds
    • Returns
    • Refunds
  • Stores & Services
    • Store Information
    • Store Servicing
  • Ride To Work
    • Understanding Ride to Work
    • Help for Employees
    • Help for Employers
  • Financial Services
    • Frasers Plus
    • Studio Pay
    • V12 Finance
  • My Account
    • Getting Started
    • Technical Issues
  • Site Policies
    • Terms & Conditions
    • Our Responsibilities
    • Privacy and Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Product Help
    • Placing Orders
      Placing Orders
      Payment issues

      If you are getting error messages when making a payment using a card, please check the following:

      • The address registered on your card matches the billing address in My Account/on your order
      • You are entering the card details correctly e.g the expiry date and security code from the back of your card
      • Has your bank declined the payment, you will need to contact your card provider as they will have more information. 
      • Try using a different card or payment method.

      Once you've checked all of the above and you are still experiencing problems, please contact us and include as much detail as you can around the error:

      • The error message you are seeing
      • A description of the problem
      • What payment method you are trying to use
      • What the products are you’re trying to purchase
      • What internet browser you are using or if you are using our app
      • Any other details that could be useful

      Please note: If you are experiencing problems whilst using PayPal or Frasers Plus to make a payment, you will need to contact them directly.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find this article helpful? Yes No

      Send feedback

      Thanks for your feedback.

      If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.

      If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.

      Contact Us
      Still need to contact us
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
    • Bike help
      Bike help
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Store Information
      Store Information
    • Store Servicing
      Store Servicing
  • Ride To Work
    • Understanding Ride to Work
      Understanding Ride to Work
    • Help for Employees
      Help for Employees
    • Help for Employers
      Help for Employers
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
    • V12 Finance
      V12 Finance
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Our Responsibilities
      Our Responsibilities
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

Can't find what you're looking for?

Logo

© Evans Cycles.

+ Attach a file
Cancel
Article views count