Hidden Bot FAQ
- How can I download a returns form? You can download a returns form online on our help centre. It can be located at the bottom the of FAQ called 'How do ...
Returns
- Extended Christmas Returns Policy We’ve extended our usual returns timeframe to give customers peace of mind when shopping during the festive period. F...
- I've lost my store receipt If you no longer have your receipt for any reason, the store team may be able to reissue it for you.To check this, yo...
- Can I cancel or make changes to my order? I need to cancel my orderWe start processing orders straight away, so we may not be able to stop your order before it...
- Extended Christmas Returns Policy We’ve extended our usual returns timeframe to give customers peace of mind when shopping during the festive period. F...
- The store staff refused my faulty item return All returns are inspected once received, this includes if you believe one of your items may have a manufacturing faul...
- Can I return more than one order in the same parcel? Please return each order separately and include any packaging that forms part of the goods with your valid proof of p...
Refunds
- Why do I receive a credit note when returning Store orders? We have different terms and policies for shopping in store compared to shopping online.Unwanted items can be returned...
- How will I receive a refund? For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You shou...
- I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account.
- When will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...