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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
      Delivery Options

      Delivery options are presented at the checkout stage. Not all delivery options may be available depending on your chosen product or region.

      Collect from store or delivered to your door?

      Collect from store with personalised handover

      Delivered to your chosen store within 7 days

      If you’ve ordered a bike, it will be fully built and checked by our expert technicians ahead of collection. You will receive an email from the store when your bike is ready and the team will be happy to answer any questions at your personalised handover.

      Spend over £100 (excluding delivery) to get a £5 voucher to spend in-store.

      Home delivery

      Your bike will be built and checked by our expert technicians. We aim to dispatch within 3 days for delivery to your chosen address within 14 working days.

      Premium delivery to store or home (£49.99)

      For bikes over £1,000 we offer Premium delivery. For store delivery, bikes will be dispatched within 48 hours and then be fully built and checked by our expert technicians ahead of collection. You will receive an email from the store when your bike is ready. Spend over £100 (excluding delivery) to get a £5 voucher to spend in-store.

      For home delivery, your bike will be built and checked by our inhouse technicians and dispatched within 48 hours. Premium delivery offers safe, two-person handling of large items by our specialist courier with the flexibility to choose your preferred delivery time within 7-10 days from order.

      Please refer to the checkout for the most up to date information on delivery options.

      Delivery OptionOrder BeforeDelivery TimesCost (£GBP)
      Standard Delivery23:593 to 7 Days4.99
      Store Delivery* (Smaller Items)23:593 to 7 Days4.99
      Store Delivery* (Larger Items)23:593 to 7 Days19.99
      Premium Store Delivery (Bikes over £1000)23:593 to 7 Days49.99
      Express Delivery - 48 Hours21:0048 Hours7.99
      Next Day Delivery by Evri21:00Next Day9.99
      Specialist Delivery23:595 to 7 Days19.99
      Oversized Delivery23:593 to 14 Days19.99
      Premium Home Delivery Service23:593 to 5 Days49.99

      Bank and Public Holidays are not included. 

      Please note: Once you have submitted your order we will not be able to make any changes, this includes the delivery option and combining delivery charges for multiple orders.

      Spend £100 (excluding delivery) and receive a £5 voucher to spend in-store when you choose Store Delivery.
      *Terms Apply

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    • Delivery FAQs
      Delivery FAQs
  • Orders & Product Help
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
    • Bike help
      Bike help
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Store Information
      Store Information
    • Store Servicing
      Store Servicing
  • Ride To Work
    • Understanding Ride to Work
      Understanding Ride to Work
    • Help for Employees
      Help for Employees
    • Help for Employers
      Help for Employers
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
    • V12 Finance
      V12 Finance
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Our Responsibilities
      Our Responsibilities
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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