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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
      Why has my order been returned to sender?

      Our delivery partners will attempt to deliver your order three times. 

      Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

      Occasionally, an order gets damaged in transit and can't be delivered.

      You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

      If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

      Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

      If you require the items, we would ask you to place a new order.

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  • Orders & Product Help
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
    • Bike help
      Bike help
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Store Information
      Store Information
    • Store Servicing
      Store Servicing
  • Ride To Work
    • Understanding Ride to Work
      Understanding Ride to Work
    • Help for Employees
      Help for Employees
    • Help for Employers
      Help for Employers
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
    • V12 Finance
      V12 Finance
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Our Responsibilities
      Our Responsibilities
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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