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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Product Help
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Placing Orders
Placing Orders
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Completed Orders
Completed OrdersMy order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 2-5 days.
The time might depend on your banks processes.
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Product Info
Product Info
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Bike help
Bike help
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Placing Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Brand Partner Returns
Brand Partner Returns
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Returns
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Stores & Services
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Store Information
Store Information
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Store Servicing
Store Servicing
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Store Information
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Ride To Work
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Understanding Ride to Work
Understanding Ride to Work
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Help for Employees
Help for Employees
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Help for Employers
Help for Employers
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Understanding Ride to Work
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay
Studio Pay
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V12 Finance
V12 Finance
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Frasers Plus
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Site Policies
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Terms & Conditions
Terms & Conditions
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Our Responsibilities
Our Responsibilities
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Terms & Conditions