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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Product Help
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Placing Orders
Placing Orders
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Completed Orders
Completed OrdersMy item has developed a fault
If your item has developed a manufacturing fault within a year of purchase, please contact our Customer Service team and provide images of both the item and the fault. If you have a faulty bike you will be asked to provide the following photos:
• Whole bike
• Bike area with Fault / Damage
• Box showing any damage
• Box showing the shipping labels
During cases where the fault is difficult to demonstrate on a photo we may need you to send a short video demonstrating the fault.
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Product Info
Product Info
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Bike help
Bike help
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Returns
Returns
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Refunds
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Brand Partner Returns
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Returns
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Stores Information
Stores Information
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Store Servicing
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Stores Information
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Ride To Work
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Understanding Ride to Work
Understanding Ride to Work
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Help for Employees
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Help for Employers
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Understanding Ride to Work
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay
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V12 Finance
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My Account
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Getting Started
Getting Started
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Our Responsibilities
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Privacy and Cookies Policy
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Terms & Conditions