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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Payments
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Placing Orders
Placing OrdersCan I cancel or make changes to my order?
Once you've placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
Unfortunately we are unable to add or remove items, change colours or sizes, change delivery address, delivery options or the email address on the order.
If you've changed your mind and no longer need the item, please arrange the for the item to returned once received. Or if you're wanting to order something else, you will need to place a separate order in the usual way.
If you wish to notify us of your cancellation request, please complete a cancellation form and submit this by using the Contact Us button and submit a ticket to our Customer Services team.
If your order already has been processed following your form being submitted, our customer services team will advise on how to return your order.
Please note: for items already delivered, these are unable to be cancelled, and you will have to follow our returns process to receive a refund.
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Completed Orders
Completed Orders
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Product Info
Product Info
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Placing Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Brand Partner Returns
Brand Partner Returns
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Returns
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay
Studio Pay
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V12 Finance
V12 Finance
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Frasers Plus
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Ride To Work
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Employees
Employees
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Employers
Employers
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Employees
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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About Us & Our Policies
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Terms & Conditions
Terms & Conditions
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Stores Information
Stores Information
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Our Responsibilities
Our Responsibilities
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Store Servicing
Store Servicing
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Careers at Evans Cycles
Careers at Evans Cycles
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Terms & Conditions