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  • Black Friday 2025
    • FAQs
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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Product Help
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
    • Bike help
      Bike help
    • Bike Instruction Manuals
      Bike Instruction Manuals
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Stores & Services
    • Store Information
      Store Information
    • Store Servicing
      Store Servicing
  • Ride To Work
    • Understanding Ride to Work
      Understanding Ride to Work
    • Help for Employees
      Help for Employees
    • Help for Employers
      Help for Employers
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • V12 Finance
      V12 Finance
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Our Responsibilities
      Our Responsibilities
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Black Friday 2025
    • FAQs
      FAQs
      Black Friday - Did my order qualify?

      If you’re unsure if your order qualifies, please go ahead and check that your order meets the following criteria- 

      • Your order was placed between 00:01 (GMT) 21st November 2025 and 23:59 (GMT) 4th December 2025, with a total above the qualifying amount (see Terms & Conditions).  
      • Pre-order items are excluded from the qualifying total. If your order includes any pre-order products, their value will not count towards the promotion total. 
      • The qualifying order total must reflect the payable amount for goods only; delivery charge, discount codes, gift card values, and similar deductions do not apply. 
      • You have not exceeded the maximum number of vouchers allowed during this promotion (see Terms & Conditions). If you've placed multiple orders throughout the promotion, all spend during the period will accumulate towards the vouchers limit. 

      All Vouchers are valid from the activation date, for two years. 

      The full terms and conditions for the Black Friday promotion can be found on our website. 

      Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience. 

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