Back to site
Logo
Back to site
Submit ticket

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQs
  • Ride To Work
    • Employees
    • Employers
  • About Us & Our Policies
    • Terms & Conditions
    • Stores Information
    • Our Responsibilities
    • Store Servicing
    • Careers at Evans Cycles
    • Privacy and Cookies Policy
  • Orders & Payments
    • Completed Orders
    • Placing Orders
    • Product info
  • My Account
    • Getting Started
    • Technical Issues
  • Returns & Refunds
    • Returns
    • Refunds
    • Brand Partner Returns
  • Site Policies
    • Terms & Conditions
    • Other Policies
    • Privacy and Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
      Delivery Options

      You can choose between these delivery options:

      Delivery option

      Cut off

      Delivery Times

      Cost (£GBP)

      Standard Delivery

      23:59

      3 to 7 days

      4.99

      Next Day Delivery

      20:00

      Next Day

      9.99

      Next Day Delivery by DPD (Carbon Neutral)

      20:00

      Next Day

      11.99

      Click & Collect
      Spend £200 and receive £10 voucher to spend in-store. *Terms apply.
      23:593 to 7 days6.99
      Oversized Delivery23:593 to 7 days19.99
      Specialist Delivery23:593 to 7 days19.99

      Bank / Public holidays are not included.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      European Delivery Costs

      Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.

      Delivery will take been 3 - 14 Days, Public and Bank Holidays are excluded.

      CountryCost from (GBP)CountryCost from (GBP)
      Albania11.66Andorra9.99
      Austria8.33Belarus11.66
      Belgium5.83Bosnia and Herzegovina11.66
      Bulgaria9.99Canary Islands21.66
      Croatia9.99Cyprus10.83
      Czech Republic9.99Denmark8.33
      Estonia9.99Finland8.33
      France5.83Germany5.83
      Gibraltar8.33Greece9.99
      Guernsey5.83Hungary9.99
      Ireland5.83Italy8.33
      Jersey5.83Latvia9.99
      Liechtenstein8.33Lithuania9.99
      Luxembourg5.83Malta10.83
      Moldova11.66Monaco10.83
      Montenegro11.66Montserrat21.66
      Netherlands5.83Norway8.33
      Poland9.99Portugal8.33
      Romania9.99Serbia11.66
      Slovakia9.99Slovenia9.99
      Spain8.33Sweden8.33
      Switzerland8.33Turkey11.66

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Rest of the World Delivery Costs

      Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.

      Delivery will take been 3 - 21 Days, Public and Bank Holidays are excluded.

      CountryCost from (GBP)CountryCost from (GBP)
      Algeria21.66American Somoa21.66
      Antigua and Barbuda21.66Argentina21.66
      Armenia21.66Aruba21.66
      Australia13.00Azerbaijan21.66
      Bahrain17.49Bangladesh21.66
      Barbados21.66Benin21.66
      Bermuda21.66Bhutan21.66
      Bolivia21.66Botswana21.66
      Brazil21.66Brunei17.49
      Burkina Faso21.66Cambodia21.66
      Cameroon21.66Canada14.99
      Cape Verde21.66Cayman Islands21.66
      Chad21.66Chile21.66
      China15.83Colombia21.66
      Congo, Democratic Republic of the21.66Congo, Republic of the21.66
      Costa Rica21.66Djibouti21.66
      Dominica21.66Dominican Republic21.66
      Ecuador21.66Egypt21.66
      El Salvador21.66Equatorial Guinea21.66
      Ethiopia21.66Falkland Islands (Malvinas)21.99
      Fiji21.66French Guiana21.66
      Gabon21.66Georgia21.66
      Ghana21.66Greenland11.66
      Grenada21.66Guadeloupe21.66
      Guatemala21.66Guinea21.66
      Guinea-Bissau21.66Guyana21.66
      Haiti21.66Honduras21.66
      Hong Kong15.83Iceland11.66
      India15.83Indonesia15.83
      Israel21.66Jamaica21.66
      Japan15.83Jordan17.49
      Kazakhstan21.66Kenya21.66
      Kiribati21.66Korea, South15.83
      Kuwait17.49Kyrgyzstan21.66
      Lebanon21.66Lesotho21.66
      Madagascar21.66Malawi21.66
      Malaysia15.83Maldives21.66
      Marshall Islands21.66Martinique21.66
      Mauritania21.66Mauritius21.66
      Mayotte21.66Mexico14.99
      Micronesia, Federated States of21.66Mongolia21.66
      Morocco21.66Mozambique21.66
      Myanmar (Burma)21.66Nauru21.66
      Nepal21.66New Zealand12.55
      Nicaragua21.66Niger21.66
      Nigeria21.66North Macedonia21.66
      Oman17.49Pakistan21.66
      Palau21.66Panama21.66
      Papua New Guinea21.66Paraguay21.66
      Peru21.66Philippines15.83
      Puerto Rico21.66Qatar17.49
      Réunion17.49
      Rwanda21.66Saint Kitts and Nevis21.66
      Saint Lucia21.66Saint Vincent and the Grenadines21.66
      Samoa21.66Sao Tome and Principe21.66
      Saudi Arabia17.49Senegal21.66
      Seychelles21.66Singapore15.83
      Solomon Islands21.66South Africa17.49
      Sri Lanka21.66Suriname21.66
      Taiwan15.83Tajikistan21.66
      Tanzania21.66Thailand15.83
      The Bahamas21.66The Gambia21.66
      Togo21.66Tonga21.66
      Trinidad and Tobago21.66Tunisia21.66
      Tuvalu21.66Uganda21.66
      United Arab Emirates15.83United States8.33
      Uruguay21.66Uzbekistan21.66
      Vanuatu21.66Venezuela21.66
      Vietnam15.83Zambia21.66
      Zimbabwe21.66 

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Click and Collect

      You can get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel will take Three (3) to seven (7) working days  to be delivered to your chosen store for only £6.99


      You will receive a £20 voucher to spend in-store if your order is above £400 (excluding the delivery charges) when you collect your order from your nominated store.

      Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.

      Acceptable forms of ID are:
      • Cheque Guarantee / Credit / Debit Card
      • Bank / Building Society Book
      • Valid Passport
      • Cheque Book
      • Drivers Licence
      • Utility Bill

      For under 18s:
      • National Insurance Card
      • Medical Card
      • Savings Book

      Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

      You have up to 28 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Delivery FAQs
      Delivery FAQs
      Where is my order?

      If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.

      Click & Collect deliveries take three (3) to seven (7) days. 

      Standard Delivery takes three (3) to seven (7) days. 

      Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays).

      You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Tracking delivery

      In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

      Click & Collect deliveries take three (3) to seven (7) days. 

      Standard Delivery takes three (3) to seven (7) days. 

      Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays). 

      You can also find that tracking reference number in your order history, to track the progress of your shipment.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Can I track my delivery overseas?

      We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

      Please use that tracking reference to keep tabs on the progress of your delivery.

      Our international couriers deliver Monday to Friday.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Order confirmation

      Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.

      We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.

      If you aren't receiving emails from us, please check your junk folder and add us to your safe list.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Why is my order late?

      Depending on what delivery option you selected your order might still be out for delivery.

      Click & Collect - delivery to your chosen store, three (3) to seven (7) days.

      Standard Delivery - three (3) to seven (7) days.

      Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays). 

      You can also check the status of your order using your tracking number we sent you in the confirmation email.  

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Customs charges and import duties

      If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

      We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Why has my order/item returned to sender?

      Our delivery partners will attempt to deliver your order three times. 

      Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

      Occasionally, an order gets damaged in transit and can't be delivered.

      You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

      If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

      Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

      If you require the items, we would ask you to place a new order.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      I’ve not received my parcel, yet the status says it’s been delivered

      Sorry to hear you're having problems with your order.

      If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.

      Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters.

      If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we'll be happy to help.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Click & Collect Exceptions

      Click and Collect is available for most orders but not for all, and this can be for a number of reasons;

      - the item ordered is a pre-order item

      - one of the selected items is not eligible

      - the size or volume of the item is too large


      Please select another delivery option for your order.  


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Click & Collect voucher

      As a thank you for using our Click & Collect delivery service, and if your order value is £400 or more (excluding delivery) you will receive a £20 voucher to spend in store when you collect your parcel from the store.

      You'll be given your voucher by our store staff when you collect your parcel.

      The Click & Collect voucher has an expiry date of 2 years and can only be used in store.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Corona Virus (covid-19) - Deliveries

      Keeping our customers, staff and business partners safe is our top priority.

      We are operating our business as usual, with additional health and safety steps implemented, and following government guidelines.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
  • Ride To Work
    • Employees
      Employees
      How does the Cycle to Work scheme work?

      The bike and equipment are leased to you by your employer who will deduct monthly ‘salary sacrifice’ amounts from your gross salary to cover the cost of the equipment.

      • Because the deductions are from gross salary it means you pay less tax and NI, saving you 32%-42% (depending on tax banding) on a bike of your choice and/or safety accessories
      • You can use the bike for either your full journey to/from work or part-journey, e.g. to/from the station. You can also use the bike for leisure cycling.
      • The cost is usually spread over 12 months.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      What can I get through the Ride-To-Work scheme?

      You can get any adult bike and a wide range of cycling equipment and clothing. You can select cycling equipment with a bike, or if you are already have a bike and are cycling to work you can choose to get equipment only, with all the same tax savings.

      As a guide any items which help make you safer, keep your bike safe, or help with your commute can be included except for:

      • Computers, including GPS units
      • Training equipment, such as turbo trainers and energy food and drink
      • Workstands
      • Full-face Helmets


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Can I choose cycling equipment only, without getting a bike?

      Yes, if you are already cycling you can get cycling equipment without getting a bike. The equipment must still be within the guidelines above.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Can I order components to build a complete bike?

      Yes you can, but this needs to be done through an Evans Cycles store as all components to make up a complete roadworthy bike must be ordered at the same time. It is not possible to order frames and forks online.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Who is responsible for maintaining the bike?

      It is the employee’s responsibility to maintain the bike but we do offer a free bike check after 6 weeks. They should check their local store for workshop availability


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      What happens if I change my mind?

      After signing the hire agreement, you have a 14 day cooling off period if you change your mind. After that the hire agreement with your employer cannot be cancelled.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      If I don’t redeem my certificate can I cancel and get a refund?

      The Hire Agreement is covered by the Consumer Credit Act and such agreements cannot be cancelled after the 14 day cooling off period. When you sign the hire agreement, you are agreeing to make a salary sacrifice in exchange for hiring cycling equipment. It is important therefore that you use your Certificate to select the cycling equipment as part of the agreement with your employer.


      You need to exchange the certificate for your selected equipment within 3 months from date of issue. Once your certificate has expired it cannot be re-issued or refunded.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      What happens if I leave my employer?

      If you leave your employer before you have completed the salary sacrifice term, any balance remaining must be repaid from your final net salary, i.e. without tax/NI savings. To take ownership of the bike a transfer of ownership process will also apply within the HMRC Fair Market Valuation guidelines. Your employer will be able to advise which transfer option would apply to you.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      I am self-employed - can I join the Ride-to-Work scheme?

      You can only join the scheme if you are paid via PAYE in order for the salary sacrifice deductions to be made.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Can I add my own funds to ‘top up’ the certificate value?

      No. The Department for Transport has specified that the adding of own funds to the certificate value will no longer be permitted, so you should apply for a certificate value that covers all the goods you would like to get through the Ride-to-Work scheme.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Employees - End of scheme process

      The tax benefits available through the Government’s Cycle to Work Scheme are provided on the basis that employees are hiring the equipment from their employer and making tax savings by paying the cost out of their gross pay, via salary sacrifice.


      With Evans Cycles Ride-to-Work, you will have already signed into the hire agreement with us from day one, so there’s nothing you need to do, except to see out the hire term with no further charges or deposits. When the Fair Market Value of the goods becomes negligible, we’ll transfer ownership to you for free.


      You can, of course opt to buy the goods early or return the bike, if you wish.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Employees - End of Scheme Options

      Managed by Evans – Recommended as the most flexible, hassle-free option! 

      You decide on a scheme limit between £1,000 and £15,000 You select a repayment term from 12 months to 72 months Employees sign into a 72 month hire agreement directly with Evans Cycles at the point of application, meaning no more cumbersome hire extensions to sign and you have no additional admin after salary sacrifice completes. Employees incur no additional deposit charges or ownership fees either. 

      Transfer4You – Recommended option for traditional scheme users retaining £1,000 cap. 

      Employees currently enrolled in the scheme will receive their end of scheme options email from Evans Cycles at the end of the salary sacrifice period and will be able to select from: A free extended hire option directly with Evans Cycles Pay the Fair Market Value and take ownership early Return the bike to Evans Cycles 

      Benefit in Kind (P11d). 

      The employer may transfer ownership with the Fair Market Value reported on a P11d form, making the transfer a benefit in kind with tax payable on the valuation, rather than the full cost of the equipment. 

      Fair Market Value (FMV).

      The employee may be given the option to purchase the equipment at the end of the salary sacrifice term with the value of the equipment calculated using the Fair Market Value table as below. This option will considerably reduce the employee’s overall savings. Company Option to Extend. Administer your own extension of the hire agreement with the employee and charge the applicable FMV if the employee leaves your employment before the value of the bike is negligible. 

      Evans Cycles Limited is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority FRN 631736. The permissions of Consumer Credit Compliance Limited as a Principal firm allow Evans Cycles Limited to undertake Consumer Hire activities. Evans Cycles Limited can be viewed on the FCA Register here, our FRN is 845262.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Complaints about the Evans Cycles Ride to Work Scheme

      We always strive to provide an excellent experience but appreciate that sometimes things can go wrong. 

      If you have a complaint regarding any aspect of your participation in the Ride-to-Work Scheme operated by Evans Cycles on behalf of your employer, then please contact customer services. 


      How long will it take?

      We take all complaints seriously and we will do everything we can to resolve them quickly. 

      We’ll keep you updated and in most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.


      What if I'm unhappy with the outcome?

      If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer the complaint to the Financial Ombudsman Service (FOS).


      FOS is a free, independent service that looks into disputes between financial businesses and their customers.   If you do refer to the FOS you should do so within 6 months of receiving our final response. 


      FOS Contact details


      Telephone: 0800 023 4567 

      Email: complaint.info@financial-ombudsman.org.uk 

      website: https://www.financial-ombudsman.org.uk/

      or you can write to:

      The Financial Ombudsman Service

      Exchange Tower, 

      Harbour Exchange Square

      London, E14 9GE

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Employers
      Employers
      Does the employer need to apply for dispensation from HMRC to provide Ride-to-Work?

      No. Evans Cycles provides all the necessary forms and agreements.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Does my organisation need credit authority to offer the scheme?

      No. The employee signs the hire agreement with Evans Cycles meaning they make use of our FCA authorisation.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      What are the rules regarding maternity leave?

      If an employee goes on maternity leave during the salary sacrifice period and their salary falls below NMW the employer has the option to initiate a repayment holiday or to continue with payments. Employers would need to supply the employee with an amendment to the hire agreement for signature. The Office of Fair Trading rules state that if the hire agreement term runs over 18 months the employee has a right to cancel the contract and therefore employers need to keep this in mind when extending the term of the salary sacrifice. Employers are not liable to make the payments while the employee is on maternity leave.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      I am self-employed - can I join the Ride-to-Work scheme?

      You must be paid via PAYE to make the salary sacrifice.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Who is responsible for maintaining the bike?

      It is the employee’s responsibility to maintain the bike but we do offer a free bike check after 6 weeks. They should check their local store for workshop availability


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      What happens if an employee leaves before their salary sacrifice is completed?

      If an employee leaves before completing their salary sacrifice term, any balance remaining should be repaid from the employee’s final net salary, i.e. without the tax/NI savings. This reflects the early termination clause contained within the Ride-to-Work hire agreement.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      What is salary sacrifice?

      When an employee applies to join the Ride-to-Work scheme you will approve their application and then set-up the salary sacrifice deductions through your own payroll system. Typically the first deduction begins from the next payroll following approval to join the scheme.


      For example, on a salary sacrifice of £600 over 12 months, the deductions will be £600 / 12 (months) = £50. This is the amount the employee will see on their payslip. This is the gross amount before tax savings, and the true cost to the employee each month would be £34 if they are a basic rate tax payer or £29 for a higher rate tax payer.


      Salary sacrifice is the process which enables employees to benefit from the tax savings, and for employers to recover the initial cost of purchasing the cycling equipment.


      The default salary sacrifice term is 12 months, but it can be from 6 months up to 72 months. Employers can set the salary sacrifice term from the control panel within the Ride-to-Work system.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Can employees still add their own funds to their certificate value?

      No. The Department for Transport has specified that the adding of own funds to the certificate value will no longer be permitted, so it is important that you select a scheme limit that takes this into consideration.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Employers - End of scheme process

      The tax benefits available through the Government’s Cycle to Work Scheme are provided on the basis that employees are hiring the equipment from their employer and making tax savings by paying the cost out of their gross pay, via salary sacrifice.


      With Evans Cycles Ride-to-Work, employees will have already signed into the hire agreement with us from day one, so there’s nothing they will need to do, except to see out the hire term with no further charges or deposits. When the Fair Market Value of the goods becomes negligible, we’ll transfer ownership to the employee for free.


      Employees will be offered the opportunity to buy the goods early or return the bike, if they wish.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Employers - End of Scheme Options

      Managed by Evans – Recommended as the most flexible, hassle-free option!

      You decide on a scheme limit between £1,000 and £15,000 You select a repayment term from 12 months to 72 months Employees sign into a 72 month hire agreement directly with Evans Cycles at the point of application, meaning no more cumbersome hire extensions to sign and you have no additional admin after salary sacrifice completes. Employees incur no additional deposit charges or ownership fees either. 

      Transfer4You – Recommended option for traditional scheme users retaining £1,000 cap.

      Employees currently enrolled in the scheme will receive their end of scheme options email from Evans Cycles at the end of the salary sacrifice period and will be able to select from: A free extended hire option directly with Evans Cycles Pay the Fair Market Value and take ownership early Return the bike to Evans Cycles 

      Benefit in Kind (P11d).

      The employer may transfer ownership with the Fair Market Value reported on a P11d form, making the transfer a benefit in kind with tax payable on the valuation, rather than the full cost of the equipment. 

      Fair Market Value (FMV).

      The employee may be given the option to purchase the equipment at the end of the salary sacrifice term with the value of the equipment calculated using the Fair Market Value table as below. This option will considerably reduce the employee’s overall savings. 

      Company Option to Extend.

      Administer your own extension of the hire agreement with the employee and charge the applicable FMV if the employee leaves your employment before the value of the bike is negligible. 

      Evans Cycles Limited is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority FRN 631736. The permissions of Consumer Credit Compliance Limited as a Principal firm allow Evans Cycles Limited to undertake Consumer Hire activities. Evans Cycles Limited can be viewed on the FCA Register here, our FRN is 845262.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
  • About Us & Our Policies
    • Terms & Conditions
      Terms & Conditions
      Terms & Conditions - Current Promotions

      Welcome to the Evans Cycles website terms and conditions.

      The Website is operated by Evans Cycles Limited, whose registered address is Evans Cycles Limited , Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Registered in England & Wales. Company Number 03406347.

      Terms and conditions are subject to change at any time.

      Gift Cards

      Gift cards can be redeemed online at evanscycles.com.

      Gift cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference.

      If you do not spend the entire balance on the gift card, the remaining balance will remain stored on the gift card. No cash change will be given.

      If any product purchased with a gift card is subsequently exchanged for a product of a lower price or a refund, any money owing will be issued as a gift card or e-voucher.

      Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.

      Please treat gift cards as cash. We will not accept liability for lost, stolen or damaged cards.

      Photocopied, reproduced or defaced cards will not be accepted. The manager’s decision, in a retail setting, is final.

      Gift cards are valid for 24 months after issued. Any remaining balance will be cancelled on the expiry of the validity period.

      We reserve the right to change the terms and conditions of the gift card at any time. This does not affect your legal rights.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Terms & Conditions (UK)

      Welcome to our terms and conditions of sale and delivery.

      These terms and conditions apply to customers located in the UK ("Customers") who access the Evans Cycles website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

      These are the terms and conditions of Wareshop2 Limited ("Evans Cycles"), which is the company that sells goods to Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.

      Wareshop2 Limited's registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY. Registered in England & Wales. Company Number: 09870840 and VAT Number: GB 231 5087 33

      You should print a copy of these terms and conditions for future reference.

      The Website is operated by Evans Cycles Limited, whose registered address is Evans Cycles Limited, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Registered in England & Wales. Company Number 03406347.

      If you have any questions about the Website please contact customer services.

      How to order

      1. Select the goods you require from the Website and click 'Add to bag'

      2. Choose the quantity of goods you wish to purchase from Evans Cycles (the default will be one (1) unit). Please note that a limit is set to ninety-nine (99) units per item. To order quantities greater than 99 units per item, please contact customer services who will be able to assist you with your order

      3. Review your bag and make sure all specifications such as size (see our sizing chart) and colour fit your requirements, then click "Secure Checkout"

      4. If you are a new user you can either check out as a guest, or, can enter an email address and create a username and password for an account. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address

      5. Once you have set up an account or decided to check out as a guest, you will be directed to the shipping confirmation and delivery options page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.

      6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Evans Cycles Limited. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.

      By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.

      How the contract for the goods is formed between you and Evans Cycles

      After placing your order, you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Evans Cycles.

      You will receive an email confirming that Evans Cycles has accepted your order when your order has been processed and is ready for delivery by Evans Cycles.

      Once Evans Cycles accepts your order, a contract to purchase the goods from Evans Cycles takes effect between you and Evans Cycles.

      The contract to sell goods to you only relates to those goods listed in the confirmation email.

      You will not be charged before your order has been processed and is ready for delivery.

      However, upon receipt of your order, Evans Cycles will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order, but this will not be realised until your order has been picked and processed in Evans Cycles warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

       Our goods

      A description of the main characteristics of goods can be found on the product pages of the Website.

      Prices for goods on the Website appear on the product pages and include all applicable taxes.

      Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.

      The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

      Price quotations are given on the assumption that no variation in the price will be made by the manufacturer/sole importer and that Government levies remain unaltered. In the event of such changes, the price of any orders placed before the variation will remain the same and no further increases will be passed to you.

      Evans Cycles is under no obligation to sell incorrectly priced goods to you at the incorrect price.

      Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.

       We reserve the right to cancel the contract between us if we, or our suppliers, have insufficient stock to deliver the goods you have ordered or if the delivery service provider does not deliver to your area.

      All specifications are advised by the manufacturer, however these can be subject to change by the manufacturer at any time, without prior warning. 

       Ex display

      Any goods displaying “ex display” on the image are heavily marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting/use. Faults are NOT of a serious or structural nature and are usually minor marks.

      Data protection and privacy

      Any personal information provided to us will be processed in accordance with our privacy policy.

      Method of payment

      You may pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX), Apple Pay, PayPal, SOFORT, P24, iDEAL, Giropay, Bancontact, Alipay and Gift Cards. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

      If you are purchasing a bike as part of the Ride to Work/Cycle to Work scheme, then you can pay (in part or in full) using your cycle to work certificate. We accept three types of cycle to work scheme certificates in our stores and online:
      • Evans Cycles Ride-to-Work
      • Cyclescheme (this certificate cannot be used online)
      If your employer operates a cycle to work scheme with the following providers you can also get your new cycling equipment from Evans Cycles, and you’ll receive one of our Ride-to-Work certificates to enable you to collect your order:
      • Bike2Work Scheme
      • Connected Benefits
      • On Your bike / C2W Support

      Gift cards

      Gift Cards can be redeemed by UK and Irish customers only online at Evans Cycles and in branches of Evans Cycles Limited located in the United Kingdom only). Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 24 months after purchase. Any balance remaining after expiration of the validity period will be cancelled.

      Gift Cards cannot be used to buy further Gift Cards.

      Gift Cards cannot be used to purchase goods for delivery outside of the UK.

      Fraud Prevention

      To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal, and perpetrators will be prosecuted.

      We reserve the right to cancel an order if we suspect that there is a risk of fraud.

      UK Delivery

      Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

      UK delivery charges will be confirmed to you, before your order is accepted.

      If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

      Please note we are currently unable to deliver to PO Boxes.

      We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

      UK Delivery options

      Evans Cycles offers the following options for orders – Standard Delivery (usually £4.99) and Next Day Delivery (usually £7.99). Please see below for further information about UK delivery options.

      Delivery times depend on the delivery service selected and the types of goods ordered. Evans Cycles always aims to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by Evans Cycles with you.

      Evans Cycles will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods.

      If you are not available to collect and sign on the courier's first visit they may leave a contact number to arrange re-delivery. Evans Cycles ’couriers will deliver until 9pm in most areas!

      The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to Evans Cycles and Evans Cycles Limited will issue a refund on their behalf. Evans Cycles reserves the right to re-charge the delivery cost for re-delivery.

      Standard Delivery

      If you select Evans Cycles standard delivery option, Evans Cycles aims to have all accepted orders placed before 6pm dispatched in three (3) to seven (7) working days, excluding Weekends and Public/Bank Holidays.

      BFPO Delivery

      If you are ordering to a BFPO address then these shipments will be delivered to the BFPO Headquarters, Once delivered there it will be the responsibility of the HQ to send these orders on to you. For only: £15.

      Next Day Delivery

      If you select the Next Day Delivery option, and your order is placed and accepted before 7pm Monday to Friday, we aim to have your order delivered to your door within one (1) day provided the next day is not a Monday, Sunday or Public/Bank Holiday. Orders placed after 7pm will take an extra 24 hours to deliver (excludes Monday, Sunday and Public/Bank Holidays).

      Next Day Delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. If the delivery destination is located in an area where Next Day is not available, your order will be delivered as soon as possible.

      Click & Collect

      You can get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel will take five (5) to seven (7) working days to be delivered to your chosen store for only £4.99.

      You will receive a £ 5 voucher to spend in-store if your order is above £100 (excluding the delivery charges) when you collect your order from your nominated store.

      Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.

      Acceptable forms of ID are:
      • Cheque Guarantee / Credit / Debit Card
      • Bank / Building Society Book
      • Valid Passport
      • Cheque Book
      • Drivers Licence
      • Utility Bill

      For under 18s:
      • National Insurance Card
      • Medical Card
      • Savings Book

      Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

      You have up to 28 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund.

      Delivery of Pre-Order Items

      If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.

      Split delivery

      Evans Cycles may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".

      Free delivery offers

      Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.

      Returns and exchanges

      Please cancel your online order within the cooling off period. You have 14 days to change your mind from the day after you receive your order.

      Can I cancel any item that I order?

      You can cancel any item ordered online in accordance with the terms in this section apart from:

      • personalised or bespoke items;

      • any items which deteriorate or expire rapidly;

      • magazines;

      • any items that are sealed for health protection or hygiene reasons if you have unsealed them including but not limited to) cosmetics, duvets, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear;

      • any computer games where the seal on the wrapping has been broken; and

      • any items that have been inseparably mixed after delivery.

      You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.

      Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

      When do I have to cancel my order by?

      Your cancellation period ends 28 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you) or you collect your items from one of our stores (UK Mainland only). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

      How do I notify you that I want to cancel my order?

      You can cancel by sending an email to cs@evanscycles.com or by post to:

      Customer Returns

      Unit B

      Brook Park East

      Shirebrook

      NG20 8RY

      You need to give Evans Cycles a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

      You can use the Returns Form, but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to Evans Cycles at the above email address or post it to Evans Cycles at the address above.

      How do I send my items back?

      You must return your items by post to the below address no later than 14 days after the day on which you informed Evans Cycles that you would like to cancel your order;

      Customer Returns

      Unit B

      Brook Park East

      Shirebrook

      NG20 8RY

      Any returns are at your own risk. For your protection, Evans Cycles recommends that you return your items via registered post.

      You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.

      The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.

      How much money will be refunded to me?

      Evans Cycles Limited will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

      If you are returning all items in your order, Evans Cycles Limited will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. Evans Cycles will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

      Evans Cycles Limited will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Evans Cycles receives the items you are returning back from you.

      In store purchases

      Please return your purchases to either the store you purchased from or your local store.

      Items that are incorrect or require exchange

      Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange. Evans Cycles is only able to exchange items for the same product.

      Evans Cycles advises that you send items back via registered post. The return address is:

      Customer Returns

      Unit B,

      Brook Park East

      Shirebrook

      NG20 8RY

      Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

      Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon retur and sent to Evans Cycles at your own cost and risk.

      You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Evans Cycles may have a right of action against you for compensation. This applies to all items that are returned.

      Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Evans Cycles has received back. If a refund or reimbursement is payable to you, Evans Cycles Limited will transfer the money using the same method originally used by you to pay for your purchase. Evans Cycles Limited cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of items using a Gift Card, as detailed below).

      If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), Evans Cycles will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.

      Evans Cycles aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Evans Cycles 's freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

      Defective items

      In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:

      1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:

      • a repair or replacement; or

      • a full refund.

      2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

      3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

      • keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Evans Cycles depending on what is reasonable in the circumstances); or

      • return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

      * The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

      If you think you have received a defective item, please return the items back to Evans Cycles including details where possible of:

      • Your Order Number

      • Product Code/Product Name

      • Details of the fault

      • Whether you would prefer a refund or a repair or replacement

       

      Returns address

      Evans Cycles advises that you send items back via registered post. The return address is:

      Customer Returns

      Unit B

      Brook Park East

      Shirebrook

      NG20 8RY

      Evans Cycles will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.

      Evans Cycles Limited will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Evans Cycles confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

      Where an item is confirmed as faulty, Evans Cycles will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Evans Cycles will not refund any Next Day, Express or other premium component of delivery.

      Any goods specified as and supplied to you as 'Competition Goods' are supplied for specialist use and are subject to extreme wear and stress whilst in use. The life expectancy and durability of such goods are greatly reduced and you should note that any claim for failure or wear shall be limited to that of the manufacturers' guarantees. You agree that such use shall be a relevant circumstance for the purposes of the Sale of Goods Act 1979 (as amended) and the Consumer Rights Act 2015. In addition, any parts connected to Competition Goods may be placed under stress and you should take advice from experts prior to purchase of such parts. You should also be aware that manufacturers may limit their guarantees when parts are installed for competition use.

      If you have a query about returning goods, please contact customer services.

      Warranty and limitation of our liability

      If Evans Cycles fails to comply with these terms and conditions, Evans Cycles shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Evans Cycles 's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

      Evans Cycles will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:

      (a) loss of income or revenue;

      (b) loss of business;

      (c) loss of profits;

      (d) loss of anticipated savings;

      (e) loss of data; or

      (f) waste of management or office time.

      (g) other indirect loss, consequential loss, damages or expenses.

      Nothing in these terms and conditions is intended to exclude or limit Evans Cycles 's liability for:

      (a) death or personal injury caused by Evans Cycles 's negligence;

      (b) fraud or fraudulent misrepresentation;

      (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

      (d) defective products under the Consumer Protection Act 1987;

      (e) any other matter for which it would be illegal for Evans Cycles to exclude or attempt to exclude its liability.

      Whilst Evans Cycles adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

      Nothing in these terms and conditions is intended to affect your statutory rights.

      All warranties and guarantees in respect of goods are provided entirely by the manufacturers/UK importers and are subject to terms contained therein. You are reminded to complete all warranty/guarantee cards/documents upon receipt of the goods where appropriate.

      Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

      Any advice given by our agents or servants during the order process is based entirely upon information provided by you. Where advice is given after visual inspection by our agents or servants, such advice shall amount to an opinion only and we shall not accept liability for any inaccuracies therein. Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not for any alternative uses to which they may be put. We shall accept no liability for any failure of Goods due to any such alternative use, amendment or modification.

      You confirm that you shall comply with any and all rules relating to installation of the goods and fully accept that we shall not be liable for any loss which results from forced, misdirected, inappropriate or unqualified installation of any goods or not adequately maintained the goods. Furthermore, we shall accept no liability for death or personal injury, unless caused directly by our own negligence.

      Any goods, or parts of them, that are modified or adapted by you or any third party shall no longer be warranted by the manufacturer nor shall we be liable for any failures resulting from any such modification or adaptation.

      Events outside our control

      Evans Cycles will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Evans Cycles 's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Evans Cycles 's reasonable control and includes (without limitation) the following:

      (a) Strikes, lock-outs or other industrial action;

      (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

      (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

      (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

      (e) Impossibility of the use of public or private telecommunications networks; or

      (f) The acts, decrees, legislation, regulations or restrictions of any government.

      In the event of a Force Majeure Event, Evans Cycles 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Evans Cycles will have an extension of time for performance for the duration of that period. Evans Cycles will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

      Written communications

      Applicable laws require that some of the information or communications Evans Cycles sends to you should be in writing. By accessing the Website, you accept that communication with Evans Cycles will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Evans Cycles provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

      Intellectual property rights

      Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Evans Cycles Limited, or a member of the group of companies to which Evans Cycles Limited belongs or are used with permission from the owner.

      The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

      Complaints

      Evans Cycles takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

      For complaints relating to orders placed through the Website please email customer services. To assist Evans Cycles Limited in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

      Our right to vary these terms and conditions

      Evans Cycles reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Evans Cycles unless:

      • any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

      • Evans Cycles notifies you of any changes to these terms and conditions before it accepts your order, in which case Evans Cycles has the right to assume that you have accepted the change to the terms and conditions unless you notify Evans Cycles to the contrary within seven (7) working days of receipt by you of the goods.

      Safety warning

      Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Evans Cycles recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

      WEEE regulations

      The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

      Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled.

      Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

      Evans Cycles is obliged under this Directive to offer its customers free take-back of their WEEE on a like-for-like basis when you buy from Evans Cycles a new Electrical or Electronic product.

      For example, if a customer bought a new battery/stopwatch/pedometer from Evans Cycles, Evans Cycles would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to Evans Cycles within 28 days of purchasing their new item.

      Governing law and jurisdiction

      These terms and conditions shall be subject to English law.

      The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.

      These terms are applicable from 19 August 2020.

       

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Terms & Conditions (non-UK customers)

      Welcome to our terms and conditions of sale and delivery

      These terms and conditions apply to customers located outside the UK ("Customers") who access the Evans Cycles website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

      These are the terms and conditions of Wareshop2 Limited ("Evans Cycles"), which is the company that sells goods to Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.

      Wareshop2 Limited's registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY. Registered in England & Wales. Company Number: 09870840 and VAT Number: GB 231 5087 33

      You should print a copy of these terms and conditions for future reference.

      The Website is operated by Evans Cycles Limited, whose registered address is Evans Cycles Limited, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. . Registered in England & Wales. Company Number 03406347.

      If you have any questions about the Website please contact customer services.

       

      How to order

      1. Select the goods you require from the Website and click 'Add to bag'

      2. Choose the quantity of goods you wish to purchase from Evans Cycles (the default will be one (1) unit). Please note that a limit is set to ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact customer services who will be able to assist you with your order

      3. Review your bag and make sure all specifications such as size (see our sizing chart) and colour fit your requirements, then click "Secure Checkout"

      4. If you are a new user, you can either check out as a guest, or can enter an email address and create a username and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address

      5. Once you have set up an account or decided to check out as a guest, you will be directed to the shipping confirmation and delivery options page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.

      6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Evans Cycles Limited. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.

      By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.

       

      How the contract for the goods is formed between you and Evans Cycles

      After placing your order you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Evans Cycles.

      You will receive an email confirming that Evans Cycles has accepted your order when your order has been processed and is ready for delivery by Evans Cycles.

      Once Evans Cycles accepts your order, a contract to purchase the goods from Evans Cycles takes effect between you and Evans Cycles.

      The contract to sell goods to you only relates to those goods listed in the confirmation email.

      You will not be charged before your order has been processed and is ready for delivery.

      However, upon receipt of your order, Evans Cycles will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed in Evans Cycles warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

       

      Our goods

      A description of the main characteristics of goods can be found on the product pages of the Website.

      Prices for goods on the Website appear on the product pages.

      For customers based outside the UK but in the EU: the prices for goods on the Website include all applicable taxes.

      For customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes. Please see Customs Charges and Import Duties for further details.

      Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.

      The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

      Price quotations are given on the assumption that no variation in the price will be made by the manufacturer/sole importer and that Government levies remain unaltered. In the event of such changes, the price of any orders placed before the variation will remain the same and no further increases will be passed to you.

      Evans Cycles is under no obligation to sell incorrectly priced goods to you at the incorrect price.

      Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.

       We reserve the right to cancel the contract between us if we, or our suppliers, have insufficient stock to deliver the goods you have ordered or if the delivery service provider does not deliver to your area.

      All specifications are advised by the manufacturer, however these can be subject to change by the manufacturer at any time, without prior warning.

       

      Ex display

      Any goods displaying “ex display” on the image are heavily marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks.

       

      Data protection and privacy

      Any personal information provided to us will be processed in accordance with our privacy policy.

       

      Method of payment

      You may pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX), Apple Pay, PayPal, SOFORT, P24, iDEAL, Giropay, Bancontact, Alipay and Gift Cards. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

       If you are purchasing a bike as part of the Ride to Work/Cycle to Work scheme, then you can pay (in part or in full) using your cycle to work certificate. We accept three types of cycle to work scheme certificates in our stores and online:
      • Evans Cycles Ride-to-Work
      • Cyclescheme
      • Cycle Plus (this certificate cannot be used online)

      If your employer operates a cycle to work scheme with the following providers you can also get your new cycling equipment from Evans Cycles, and you’ll receive one of our Ride-to-Work certificates to enable you to collect your order:
      • Bike2Work Scheme
      • Connected Benefits
      • On Your bike / C2W Support

       

      Gift cards

      Gift cards cannot be used to purchase goods for delivery outside of the UK.

       

      Fraud Prevention

      To help us prevent fraud, orders of £200 GB pounds or more (or the equivalent value in your local currency) may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted.

       We reserve the right to cancel an order if we suspect that there is a risk of fraud.

       

      Delivery

      Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

      If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

      Please note we are currently unable to deliver to PO Boxes.

      We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

       

      Delivery Options

      View this table to find out how much delivery starts from for each country.

      If you live overseas and do not want to incur the expense of overseas delivery you can also elect to collect your goods from Evans Cycles ' UK warehouse.

       All orders are shipped from the UK and, therefore, deliveries made to countries outside the UK may be subject to customs, legal, regulatory and certain practical restrictions. It is your responsibility to pay any additional taxes, fees or levies, import duty or other fees required by the local customs authority in order to release the goods to you. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry procedures are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises. Customs policies vary widely from country to country, therefore you are advised to check the local requirements in your country when placing an order.

      If you fail or refuse to pay these charges, what happens to the goods is out of our control. In the event that the goods are returned without any charge to us we will refund the whole purchase price to you. In the event that the goods are returned to us but a delivery charge is levied on us, we will refund you the purchase price less the charge levied on us to return the goods. It is possible that the goods will not be returned to us, in which case no refund of the purchase price will be given to you. In any event, goods that are returned due to you refusing or failing to pay any of the charges outlined in this paragraph will not be entitled to a refund of the delivery charge.

      You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

       

      Delivery of Pre-Order Items

      If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date.

       

      Table Tennis Tables

      Presently we do not deliver table tennis tables to addresses outside the UK.

       

      Split delivery

      Evans Cycles may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this facility.

       

      Free delivery offers

      Free delivery offers, when available, only apply to orders for delivery to customers located in UK Mainland (and not Outer UK Mainland) and are not available to EU Customers or ROW Customers.

       

      Returns and exchanges

      Please cancel your online order within the cooling off period. You have 14 days to change your mind from the day after you receive your order.

       

      Can I cancel any item that I order?

      You can cancel any item ordered online in accordance with the terms in this section apart from:

      • personalised or bespoke items;

      • any items which deteriorate or expire rapidly;

      • magazines;

      • any items that are sealed for health protection or hygiene reasons if you have unsealed them including but not limited to) cosmetics, duvets, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear;

      • any computer games where the seal on the wrapping has been broken; and

      • any items that have been inseparably mixed after delivery.

      You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.

      Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

       

      When do I have to cancel my order by?

      Your cancellation period ends 28 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you) or you collect your items from one of our stores (UK Mainland only). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

      How do I notify you that I want to cancel my order?

      You can cancel by sending an email to cancel@sportsdirect.co.uk or by post to:

      Customer Returns

      Unit B

      Brook Park East

      Shirebrook

      UNITED KINGDOM

      NG20 8RY

      You need to give Evans Cycles a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

      You can use the Returns Form, but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to Evans Cycles at the above email address or post it to Evans Cycles at the address above.

       

      How do I send my items back?

      You must return your items by post to Customer Returns, Unit B, Brook Park East, Shirebrook, UNITED KINGDOM, NG20 8RY.> no later than 14 days after the day on which you informed Evans Cycles that you would like to cancel your order. Any returns are at your own risk. For your protection, Evans Cycles recommends that you return your items via registered post.

      You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.

      The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.

       

      How much money will be refunded to me?

      SportsDirect.com Retail Ltd. will refund you in full for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

      If you are returning all items in your order, Evans Cycles Limited will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. Evans Cycles Limited will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

      Evans Cycles Limited will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Evans Cycles receives the items you are returning back from you.

       

      In store purchases

      Please return your purchases to either the store you purchased from or your local store.

       

      Items that are incorrect or require exchange

      Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange. Evans Cycles is only able to exchange items for the same product.

      Evans Cycles advises that you send items back via registered post. The return address is:

      Customer Returns

      Unit B

      Brook Park East

      Shirebrook

      UNITED KINGDOM

      NG20 8RY

      Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

      Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return and sent to Evans Cycles at your own cost and risk.

      You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Evans Cycles may have a right of action against you for compensation. This applies to all items that are returned.

      Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Evans Cycles has received back. If a refund or reimbursement is payable to you, Evans Cycles Limited will transfer the money using the same method originally used by you to pay for your purchase. SportsDirect.com Retail Ltd. cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of items using a Gift Card, as detailed below).

      If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), Evans Cycles will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.

      Evans Cycles aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Evans Cycles 's freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

       

      Defective items

      In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:

      1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:

      • a repair or replacement; or

      • a full refund.

      2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

      3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

      • keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Evans Cycles depending on what is reasonable in the circumstances); or

      • return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

      * The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

      If you think you have received a defective item, please return the items back to Evans Cycles including details where possible of:

      • Your Order Number

      • Product Code/Product Name

      • Details of the fault

      • Whether you would prefer a refund or a repair or replacement

       

      Returns address

      Evans Cycles advises that you send items back via registered post. The return address is:

      Customer Returns

      Unit B

      Brook Park East

      Shirebrook

      UNITED KINGDOM

      NG20 8RY

      Evans Cycles will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.

      Evans Cycles Limited will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Evans Cycles confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

      Where an item is confirmed as faulty, Evans Cycles will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Evans Cycles will not refund any Next Day, Express or other premium component of delivery.

      Any goods specified as and supplied to you as 'Competition Goods' are supplied for specialist use and are subject to extreme wear and stress whilst in use. The life expectancy and durability of such goods are greatly reduced and you should note that any claim for failure or wear shall be limited to that of the manufacturers' guarantees. You agree that such use shall be a relevant circumstance for the purposes of the Sale of Goods Act 1979 (as amended) and the Consumer Rights Act 2015. In addition, any parts connected to Competition Goods may be placed under stress and you should take advice from experts prior to purchase of such parts. You should also be aware that manufacturers may limit their guarantees when parts are installed for competition use.

      If you have a query about returning goods, please contact customer services.

       

      Warranty and limitation of our liability

      If Evans Cycles fails to comply with these terms and conditions, Evans Cycles shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Evans Cycles 's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

      Evans Cycles will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:

      (a) loss of income or revenue;

      (b) loss of business;

      (c) loss of profits;

      (d) loss of anticipated savings;

      (e) loss of data; or

      (f) waste of management or office time.

      (g) other indirect loss, consequential loss, damages or expenses.

      Nothing in these terms and conditions is intended to exclude or limit Evans Cycles 's liability for:

      (a) death or personal injury caused by Evans Cycles's negligence;

      (b) fraud or fraudulent misrepresentation;

      (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

      (d) defective products under the Consumer Protection Act 1987;

      (e) any other matter for which it would be illegal for Evans Cycles to exclude or attempt to exclude its liability.

      Whilst Evans Cycles adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

      Nothing in these terms and conditions is intended to affect your statutory rights.

       

      All warranties and guarantees in respect of goods are provided entirely by the manufacturers/UK importers and are subject to terms contained therein. You are reminded to complete all warranty/guarantee cards/documents upon receipt of the goods where appropriate.

      Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

      Any advice given by our agents or servants during the order process is based entirely upon information provided by you. Where advice is given after visual inspection by our agents or servants, such advice shall amount to an opinion only and we shall not accept liability for any inaccuracies therein. Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not for any alternative uses to which they may be put. We shall accept no liability for any failure of Goods due to any such alternative use, amendment or modification.

      You confirm that you shall comply with any and all rules relating to installation of the goods and fully accept that we shall not be liable for any loss which results from forced, misdirected, inappropriate or unqualified installation of any goods or not adequately maintained the goods. Furthermore, we shall accept no liability for death or personal injury, unless caused directly by our own negligence.

      Any goods, or parts of them, that are modified or adapted by you or any third party shall no longer be warranted by the manufacturer nor shall we be liable for any failures resulting from any such modification or adaptation.

       

      Events outside our control

      Evans Cycles will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Evans Cycles 's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Evans Cycles ' reasonable control and includes (without limitation) the following:

      (a) Strikes, lock-outs or other industrial action;

      (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

      (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;

      (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

      (e) Impossibility of the use of public or private telecommunications networks; or

      (f) The acts, decrees, legislation, regulations or restrictions of any government.

      In the event of a Force Majeure Event, Evans Cycles 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Evans Cycles will have an extension of time for performance for the duration of that period. Evans Cycles will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

       

      Written communications

      Applicable laws require that some of the information or communications Evans Cycles sends to you should be in writing. By accessing the Website, you accept that communication with Evans Cycles will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Evans Cycles provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

       

      Intellectual property rights

      Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to SportsDirect.com Retail Ltd., or are used with permission from the owner.

      The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

       

      Complaints

      Evans Cycles takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

      For complaints relating to orders placed through the Website please email customer services. To assist Evans Cycles Limited in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

       

      Our right to vary these terms and conditions

      Evans Cycles reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Evans Cycles unless:

      • any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

      • Evans Cycles notifies you of any changes to these terms and conditions before it accepts your order, in which case Evans Cycles has the right to assume that you have accepted the change to the terms and conditions unless you notify Evans Cycles to the contrary within seven (7) working days of receipt by you of the goods.

       

      Safety warning

      Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Evans Cycles recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

       

      WEEE regulations

      The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

      Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled.

      Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

      Evans Cycles is obliged under this Directive to offer its customers free take-back of their WEEE on a like-for-like basis when you buy from Evans Cycles a new Electrical or Electronic product.

      For example, if a customer bought a new battery/stopwatch/pedometer from Evans Cycles, Evans Cycles would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to Evans Cycles within 28 days of purchasing their new item.

       

      Governing law and jurisdiction

      These terms and conditions shall be subject to English law.

      The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.

       

       

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Third Parties

      Third parties with whom personal information is shared on SportsDirect.com Retail Ltd. and Group websites.

      Below is a non-exhaustive pst of some of the key third parties with whom we may share your personal information in accordance with our privacy popcy. This information will be updated from time to time:

      1. Akamai
      2. Anatwine
      3. Awin
      4. BazaarVoice
      5. Carbon Black
      6. Conversocial
      7. Criteo
      8. Customs clearance agents
      9. Datacash
      10. Emarsys
      11. Facebook
      12. Google AdWords
      13. Google Analytics
      14. Google Double Cpck
      15. Instagram
      16. Metapack
      17. Motion Point
      18. National Business Crime Solution pmited
      19. Polyvore
      20. Reviews.co.uk
      21. Splunk
      22. Twitter
      23. UniDAYS
      24. User Replay

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      CYCLEGUARD INSURANCE - CUSTOMER FAQ’S

      What is cycleGuard insurance?

      At cycleGuard we have over 20 years’ experience protecting cyclists and triathletes across the UK. Our specialist cycle insurance includes cover for theft, accidental damage, vandalism, fire and flood damage as standard, whether inside the home or away from the home – no matter what time of bike you ride. We’re rated as ‘Excellent’ by our customers on Trustpilot for high levels of service, and our specialist cycle insurance cover enables you to enjoy the ride, whilst protecting what matters most to you.


      How do I take out a cycleGuard insurance policy?

      Taking out a cycleGuard quote is simple. Just follow this link and the discount will be automatically applied.


      How much does cycleGuard insurance cost?

      It really depends on several different factors, which is why we have made it quick and easy for you to get an initial quote and choose the type of cover that best suits what you ride and the way you ride. With interest free monthly payments also available, we are confident that you can find the cover that suits your budget.


      How do I claim my cycleGuard discount? 

      Claiming your cycleGaurd discount is easy – simply follow this link and the discount will be automatically applied as part of your quote. If you’d prefer to get a quote over the phone, then call our specialist cycle team on 0333 004 3444 and quote EVANSCYCLE / EVANSCYCLESNEW.


      My bike isn’t brand new, is it worth me insuring it?

      Absolutely. Our cover is specifically designed to provide cover for bike owners, old and new, which is why all our cycle customers receive ‘genuine’ new for old cover. Unlike some other cycle insurance providers, we don’t reduce the bike value when you make a claim for bikes aged over 3 years, we provide new for old replacement on all bikes regardless of their age.


      Can I insure any bike or does it have to be new? 

      Yes, you can cover any type of bicycle, regardless of age, safe in the knowledge that we provide new for old replacement on bikes of all ages.


      How do I value my bicycle for a cycleguard insurance policy?

      The value should be the current, new undiscounted cost including VAT from a reputable dealer at the time you apply. End of season offers, and bargains do not count as the usual price.


      Do I have to be a certain age to be able to get cycleGuard insurance cover?

      The minimum age for the main policyholder is 18. Public Liability and Personal Accident cover (if you have chosen to include this on your policy) will only apply to anyone aged 16 or over at the time of any incident, and total permanent disablement cover is only available for anyone aged 65 or under.


      Why do I need proof of bike ownership for a cycleGuard insurance policy?

      It’s not uncommon for insurance providers to require proof of ownership when you make a claim and it’s important as it helps to speed up the claims handling process so we can get you back out riding as soon as possible.


      What proof of ownership do you accept for a cycleGuard insurance policy?

      It’s important that you have proof of ownership of any major bike parts and locks. Proof of this could be packaging, manuals or photos of all the relevant parts, clearly showing the make (and model if applicable) of that item. In addition, bank or credit card statements can be provided and, on some occasions, retailers may be able to provide duplicate receipts for larger purchases.


      How old do I have to be to take out a cycleGuard insurance policy?

      The minimum age for the main policyholder of a cycleGuard policyholder is 18 years of age.


      Do I need to use a specific bike lock to be covered with cycleGuard insurance?

      It is a condition of cycleGuard insurance that you use an approved lock appropriate with the value of the bike. You can find our approved lock list which details our requirements here.


      I have previously claimed for a stolen bike, will the cost of my cycleGuard insurance increase?

      You ned to tell cycleGuard about any cycle related losses or claims you have had within the last three years, whether insured or not. It is important that you make an honest disclosure of any previous claims or losses, as this could invalidate your cover.


      Does cycleGuard cover protect me when I am racing or taking part in an event?

      Your cycleGuard cover can be extended to cover you for amateur races and includes cover up to £750 in race fees and £500 in associated travel costs if you’re injured and can’t make the start-line.


      Can I insure my cycling clothing or bike accessories e.g. helmet, bike computer on a cycleguard policy? 

      It’s easy to cover your cycling accessories with us. We can cover up to £2,500 of your cycling equipment. Includes light sets, clothing, shoes and more. Mobiles and smartphones excluded.


      I purchased my bicycle through the Ride to Work scheme, can I still a cycleGuard insurance policy?

      Yes, every year we insure customers who have taken advantage of the Ride to Work scheme to either to take up cycling again or get themselves a new model.


      How do I go about cancelling my bicycle insurance policy?

      If you decide that for any reason the policy does not meet your insurance needs, then please tell us within 14 days of issue. On the condition that no claims have been made or are pending, we will then refund your premium in full. If you cancel the policy prior to the renewal date, you will receive a pro rata return of premium, less a £10 cancellation fee, provided that no claim has been made or is pending during the current period of insurance. To cancel, contact cycleGuard on 0333 004 3444.


      How do I make changes to my cycleGuard policy? 

      You can make changes to your policy by simply logging into your online account here, or by calling our specialist cycleGuard team on 0333 004 3444. You can add or delete insured items and change some aspects of your policy. Note that additions will incur additional costs. Additional premiums are charged on a pro rata basis from the data of change. Any cover options that you choose can only be added or removed when you first buy the policy or at renewal.


      How many bikes can I insure on one cycleGuard policy?

      You can insure up to a maximum of 10 bikes per household under one policy.


      Do you cover electric bikes on cycleGuard insurance?

      Yes, we can cover e-bikes that meet the following requirements.

      An electric bike, or an e-bike, is an ‘electrically assisted pedal cycle’ (or EAPC). An e-bike has a motor – usually either in the bottom bracket between the cranks or within the rear wheel hub – which is used to assist the rider when needed.

      In order to be classed as an electric bike, an e-bike cannot be subject to the UK Road Traffic Act requirements. We can cover e-bikes that meet the following specification:

      • Any electrically-assisted pedal cycle (EAPC) that must still be powered by human pedalling and is only being assisted by electrically-motored power.

      • Does not require any key or ignition switch.

      • Has a motor with a maximum continuous rated power of 250W.

      • Has a motor with a cut-off, when unassisted at 3.7mph.

      • Has a motor with a cut-off, when assisting whilst being pedalled at 15.5mph.

      We are unable to cover any form of speed pedelec, speed e-bike, e-scooter, e-moped or e-motorbike. We can only cover an EAPC / e-bike if it is being ridden by someone aged 14 or over.


      I live outside of the UK, can I still take out a cycleGuard policy?

      Unfortunately, at this moment in time, cycleGuard insurance is only available for UK residents, permanently domiciled in the United Kingdom.


      Does cycleGuard bike insurance cover me when I am abroad?

      Yes, your policy will cover you for 30 days in the EU as standard, with the option to extend to annual worldwide cover (maximum 60 days per trip). Please note that the Cycle Rescue cover, Claims Bike Hire and Public Liability cover option only applies to the United Kingdom. Public Liability cover is excluded from North America.


      What are the different types of cyleGuard bike insurance cover available?

      Our bike insurance includes cover for theft and accidental damage, as well as vandalism, fire and flood damage as standard whether inside the home or away from your home. Alongside this, you can add optional Global Travel and £5million Public Liability cover. Find out more here.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Stores Information
      Stores Information
      Can I have my order delivered to my local store?

      Yes. You can select Click & Collect when placing your order via our website. The store will inform you once the order has arrived and is ready for collection. If your order contains a bike, the store will ensure the bike is built up and ready to ride from the store.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Store Finder

      Click Here to visit our Store Locator.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Our Responsibilities
      Our Responsibilities
      Evans Cycles supports Cyclists Fighting Cancer

      With every in-store purchase you make you have the opportunity to round up the balance of your basket and help people coping with cancer enjoy the ride for themselves. All money donated will go to our charity partner, Cyclists Fighting Cancer. 

      CFC enables children and young people living with cancer across the UK to regain their physical fitness, strength and confidence by giving them new bikes, adapted trikes, tandems, as well as other equipment and support.

      What does CFC do?

      CFC assists children and young people living with cancer across the UK with their physical fitness, strength, mental wellness and confidence by giving them new bikes, specially adapted trikes, tandems, other equipment and support. They are passionate about sharing all the benefits of exercise and activity for people living with and beyond cancer.

      Exercise has been shown in numerous adult studies to be the single most effective way of improving both physical and mental wellness for people surviving cancer. Cycling as an activity is one of the best forms of exercise based rehabilitation, especially for children, as it provides all these benefits in a low impact, fun, sociable and exciting way.

      Taking part in activities with their family once again after what can be years of hospitalisation and upheaval has a considerable positive impact on these young people, and Evans Cycles is extremely proud to have the opportunity to support a cause so close to the heart.

      How you can donate

      Customers can donate by rounding up their in-store purchases to the nearest pound using Pennies, the digital charity box. Pennies are an independent registered charity that has created a new method for the old habit of dropping a few coins into a charity box on the shop counter. This system makes giving to charity quick, easy and affordable for customers paying by card. There is no commitment to give and Pennies makes sure that all donations are received by the charities named on the virtual tin. More information is available here. Please note that donations to CFC via Pennies cannot be refunded.

      For information on how to apply for a bike through CFC call 0300 500 4040 or email info@cyclistsfc.org.uk, for more information go to www.cyclistsfc.org.uk.

       

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Evans Cycles Modern Slavery Policy Statement

      Evans Cycles’ aim is to be at the heart of UK cycling - as both a retailer and a supporter of grassroots cycling. We are a keen, committed part of our community and we embrace the social responsibility that comes with this. One of our values is “doing what’s right”: we act with honesty and integrity at all times and we treat others as we expect to be treated ourselves. This is our expectation of our own people. It is also our expectation of those who work with us. 

      This commitment extends throughout our supply chain around the world. We are committed to ensuring that everyone involved with our suppliers works in a fair, safe and respectful environment. This is a mandatory element of our relationship with our suppliers. We include our “Evans Cycles’ Production Standards” as part of the Supply Agreement that we have in place with each supplier. These Production Standards extend to our suppliers’ suppliers – we expect this commitment to continue all the way to source. Our Production Standards have been developed using the Ethical Trading Initiative’s Base Code (which is derived from the International Labour Organization’s principals on ethical labour). We mandate an environment where hiring practices and employment practices are non-discriminatory; where working hours are not excessive; where no forced, compulsory or child labour is used; where people are paid fairly; where people are allowed representation; and where the environment is safe and healthy. We also make it clear that we can inspect our suppliers’ facilities at any time of our choosing. 

      A copy of our Production Standards can be found here. 

      We annually review our supply chain and supplier due diligence processes to ensure we remain at the forefront of this important initiative. We also subject each of our factories to multiple reviews each year. In the event that a supplier fails to meet our expectations, we will look to take corrective action and to develop a remedial action plan. We would seek to work with our partners to improve conditions for their people in preference to moving away from them. 

      Finally, we ensure that Evans Cycles’ colleagues are aware of the ethics of our approach and understand about our supply chain standards and expectations. We provide regular training to our colleagues. We also provide regular training on our Anti-Bribery and Corruption policies. We are committed to ensuring there is no place for modern slavery or human trafficking in our supply chains and our business.

      Mike Tomkins, Chairman

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Gender Pay Gap

      At Evans Cycles, we are confident that men and woman are paid equally when working in equivalent roles. Although we believe that our Gender Pay Gap shows that we pay equally, we have taken steps to ensure that we are monitoring this regularly across the business, in more depth, to ensure that these results are consistent across all areas. Over the last 6 months we have also been monitoring the gender diversity throughout the business, particularly in our retail stores and have made steps towards creating a more gender balanced environment.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Being Green

      Evans Cycles are proud of our Green credentials. We have been a member of the Green Achiever Scheme since 2008 and have been continuously working to reduce our impact on the environment as a company as well as finding ways to support our customers in being Green.

      This is the sixth year that we have produced a Self Declaration of Environmental Commitment and have achieved a 5-star rating for the actions we’re taking to include:

      Evans Cycles as a Company:

      Have identified and are compliant with all environmental legislation relevant to our business activities and currently reduce our impact on the environment by:

      •  Using green energy generated from renewable sources such as wind farms.
      • Reducing our energy and resource use by insulating all new stores and Head Office; using e-invoicing and buying recycled cardboard and packaging.
      • Implementing a system for recycling a wide range of waste streams including paper, batteries, tyres, printer toners and fluorescent lamps. We also sell or donate unwanted IT equipment and redundant supplies.
      • Reducing our energy consumption through various means including putting timers on heaters and installing lighting control sensors.
      • Encouraging car-sharing and Ride2Work schemes for employees and use of public transport.
      • Ensuring a purchasing policy which considers the environmental impact of our decisions, so we purchase recycled materials and biodegradable cleaning supplies.
       •  Auditing suppliers to demonstrate their environmental credentials.

      For Our Customers:

      •  We encourage recycling wherever possible under the Waste Battery Regulations.
      • With proof of purchase our customers can return old or worn tyres and inner tubes where they have been replaced.
      • Evans Cycles are members of the Ride2Work Scheme and organise events to encourage people to get out and cycle.
      • Evans Cycles are already demonstrating a significant reduction in our environmental impact and over the next 12 months we are committed to a programme of improvement by continuing to monitor and enforce the above initiatives.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Product Recall Notices

      10/02/21 – Camelbak – Podium and Peak Fitness (water bottle caps)

      For details Click Here

      13/03/21 – Brompton Electric

      For details click here.

      10/02/21 – Schwinn Eco 100 & 200 E Scooter

      The handlebar grips on these scooters may become loose and or fracture during usage, we have contacted all customers directly who have purchased this product. Should you require further assistance please Contact Us

      14/07/20 – Cannondale Treadwell Front Rack Recall

      For details click here.

      02/07/20 – 2019/2020 Specialized Sirrus & Sirrus X Crank Recall

      For details click here.

      15/11/2019 - BMC Teammachine SLR01 Disc Bicycle & Framesets (Model Years 2018 & 2019) safety recall

      For details click here.

      01/11/2019 - Genesis 2016 - 2019 Day One Samox Chainset safety recall

      For details click here.

      25/07/2019 - Cannondale 2013 - 2016 CAADX safety recall

      For details click here.

      10/01/2019 - Specialized Roubaix, Ruby, Diverge, and Sirrus Steerer Tube Collar Recall

      For details click here.

      04/10/2018 - 2018 Specialized Öhlins Fork Recall

      For details click here.

      24/04/2018 - Pinnacle Laterite Quality Concern

      We are aware of a potential issue affecting some models of Pinnacle Laterite and as a result need to inspect potentially affected bikes. For more details click here.

      16/03/2018 - Louis Garneau Course Helmet LG1261 Recall

      Louis Garneau Sports Inc. of St-Augustin-de-Desmaures, Québec, is voluntarily recalling approximately 1008 units of the Course bicycle helmet LG1261, matte colors only. For more information please click here.

      21/12/2017 -Specialized Allez Recall

      After careful examination, it has been concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. For more information please click here.

      16/11/17 - Norco Youth Bike Crank Recall

      There is a possibility that the Samox AC-30 model crank with a 140 or 152 mm length can bend or break during normal riding. For more information please click here.

      10/11/17 - Arkose 4 Rear Wheel Recall

      We have had a few cases whereby the quality of the freehub on some Arkose 4 models is not up to the standard we expect. For more information please click here.

      19/10/17 - Energy Source Summer fruits containing dairy and soy ingredients Recall

      As a precautionary measure we are recalling a single batch of High5 Energy Source Summer Fruits 47g as it inadvertently contains dairy and soy ingredients not mentioned on the label. For more information please click here.

      19/10/17 - Avid® Single Digit® 7 mechanical rim brakes Recall

      SRAM, LLC has determined that some of the Avid Single Digit 7 brakes may have been manufactured with rivets which may work loose from the brake unit which can cause one of the two brakes to fail. For more information please click here.

      01/10/17 - Pinnacle Lithium & Kauri hanger bolt Recall

      We have identified a potential issue with the derailleur hanger bolts fitted to some 2017/18 Lithium 3, 4 & 5 hybrids and Kauri kid's bikes. For more information please click here.

      27/09/17 - Brompton Bottom Bracket Recall

      Through Bromptons warranty and quality assurance process, they have become aware of an issue affecting a component manufactured between April 2014 – May 2017. For more information please click here or visit Brompton directly.

      27/07/17 - Bianchi Carbon Forks

      Bianchi have detected a possible defect in the forks of a limited quantity of 2017 model year: Infinito CV, Infinito CV Dama Bianca, Intenso and Intenso Dama Bianca (non disc version) bikes and framesets. For more information please click here.

      07/07/17 - Clif Protein Bars

      As of July 5th, 2017 - Clif Bar & Company is initiating a voluntary recall in the UK and Ireland of CLIF® BUILDER'S® Bar Chocolate Mint flavour due to possible presence of undeclared peanuts and some tree nuts. For more information please click here.

      25/04/17 Pinnacle Arkose Freehub

      We are in the process of contacting customers who have purchased the Pinnacle Arkose 4 2017 Adventure Road Bike and the Pinnacle Wheelset for Arkose 4 Bolt Thru 2017. For more information please click here.

      28/02/17 Shimano Disc Brake Reminder

      Voluntary recall of Shimano mecanical disc brake calipers for road bikes:BR-CX75, BR-R515 AND BR-R315. For more information please click here.

      26/1/17 Trek 720 Wheel Recall

      We are in the process of contacting customers who have purchased a 2016 Trek 720 D, which is impacted by a voluntary safety recall.For more information please click here.

      Cannondale Lefty Fork Upgrade Notice

      We are in the process of contacting customers who are eligible for an upgrade on the Cannondale bike, fitted with a Lefty fork. For more information please click here.

      Racelight T Carbon Fork Recall

      A recall has been called for certain Racelight Carbon forks between 2003 -2009
      For more information click here.

      Thule Sprint Bike Carrier Recall

      The Thule Group has determined that a defect which relates to motor vehicle safety exists with the Thule Sprint bike carrier.
      For more information click here.

      Scott Syncros Offset Seatpost

      Scott have called for a voluntary recall which concerns the Syncros 2016 FL1.0 Offset Seatposts
      For more information click here.

      Specialized Flux, Stix Light Recall

      Specialized are calling a voluntary Safety Recall on their Flux and Stix Headlights and Taillights.
      For more information click here.

      SRAM/Zipp Skewer Recall

      SRAM/Zipp are recalling certain quick releases that are the subject of a safety recall.
      For more information click here.

      SRAM/Zipp Front Hub Recall

      SRAM/Zipp are recalling 88v6, 88v7 or 88v8 aluminium front hubs are the subject of a safety recall.
      For more information click here.

      Pinnacle BGRD-4 Hanger Safety Recall

      To ensure the continued safety of our customers, we are conducting a recall on models using this hanger and customers are being contacted via the email address we have on file or their mailing address.
      For more information click here.

      Tern Link Recall

      As a safety precaution for all Evans Cycles customers, Tern have issued an extension to a previous recall that took place in June of 2014 on certain Link models.
      For more information click here.

      Specialized Pedal Extender recall

      Specialized are recalling all pedal extenders sold. If you have bought this item please stop using immediately and return to an Evans cycles store where a full refund will be offered.
      For more information click here.

      Trek Quick Release recall

      Trek are recalling certain bikes that have a quick release front skewer fitted to a bike with a disc brake. To see if you have a bike affected by this recall please take your bike in store to be assessed. If your bike is affected we have the replacements in stock.
      For more information click here.

      FWE Front Light (EV215299-NA-CLR)

      Evans Cycles is recalling the FWE 3 LED front light (EV215299-NA-CLR). These lights were marketed as back-up front lights but are yellow/amber in hue when they should be white.
      For information on how to return this product click here.

      Quick Release recall

      Seventeen bike brands are participating in a joint voluntary recall involving certain bikes equipped with front-wheel quick-releases and disc brakes. Please visit the following website for information on how to check to see if you have an impacted bike and if so, please contact your nearest Evans Cycles so we can rectify the situation and get you back on your bike as quickly as possible.
      For more information please visit http://quickreleaserecall.com/

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Store Servicing
      Store Servicing
      Can I use my £50 ‘Fix Your Bike Scheme’ voucher at Evans Cycles?

      If you have a £50 ‘Fix your bike scheme’ voucher simply pop into your local Evans Cycles store with your bike, your voucher and your ID - and we’ll book you in. It couldn’t be easier. 

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      How do I book a service in my local store?

      To book your bike in for a service at your local Evans Cycles store simply follow this link: Book a Service. We have a comprehensive range of parts in stock and many jobs can be done while you wait.


      On the spot & quick fixesElectric Bike ServicingService Packages
      Puncture Repair£10(We service all types of motors that we sell including Bosch, Shimano, Bros and Brompton)

      E-bike servicing covers the same as our regular Gold and Silver servicing packages with the following extras being included:
      • Cleaning and resealing all connections
      • Cleaning and checking position of crank sensor
      • Testing and re-charging battery
      • Running diagnostic software and updating firmware if necessary
      Bronze
      We check and adjust brakes, gears, chain, wheels and tyres and lubricate chain
      £50
      Accessory Fitting (15min)£20
      Accessory Fitting (30min)£40Silver
      Bronze Service, plus:
      • Removing & cleaning drivetrain
      • Truing & tensioning wheels
      £80
      Cable Fitting (each)£15
      Silver Service£95

      Gold Service

      £155Gold
      Silver service, plus:
      • Full strip-down
      • Servicing hubs, bottom bracket & headset
      £140
      Brake Service (no bleed)
      £35Electric Bike extras
      Gear Service 
      £35Display Change
      £20
      Brompton Gold Service
      • Includes replacing rear hinge
      • New decals
      £175 +parts
      Battery Capacity Test£20
      Firmware Update£20
      Wheel Truing

      £18
      Motor Change
      £40
      Fault Diagnosis£40Suspension Service
      from £125
      Internal Wire Change£40




      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      How much will my service cost?

      Servicing is important to us – as cyclists we know that keeping a bike in tip-top condition and working as it should makes every ride more enjoyable. Here you will find all the information you need on bike servicing – you can book an appointment to have your bike serviced in store. From a quick check up to a full strip down or even a suspension service – whatever your needs, we’ve got it covered.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Evans Cycles Workmanship Guarantee

      We pride ourselves on doing a good job when you bring your bike in to be serviced.

      We are the only bike shop (as far as we know) with our own full-time workshop training team and in-house training facility. We have also developed our own OFQUAL-certified training programme that goes above and beyond industry standards - every Evans Cycles mechanic goes through this programme.
      To give you further peace of mind, we guarantee all parts fitted for 1 year - no questions asked.

      We will also guarantee any work we do on your bike for 30 days, such as:
      • Adjusting gears & brakes
      • Repairing punctures
      • Trueing wheels
      • Tightening bolts / bottom brackets

      Workmanship Guarantee FAQ

      How do I get something fixed when it’s under guarantee?
      Just bring your bike into any store with the receipt for the original work and we will fix any issues free of charge. If at all possible we will fix the problem on the spot, but sometimes that won’t be possible because of the nature of the issue or the availability of our mechanics.

      What if my bike is really old / in bad condition / didn’t come from Evans Cycles?
      It doesn’t matter – the Workmanship Guarantee applies to every bike that we service, no matter what. If we did the work / fitted the part, we guarantee it.

      What’s covered under the guarantee?
      If we fitted it, we will cover any problem in the component caused by a manufacturer’s defect – and fix it free of charge. This excludes the usual wear and tear.

      Does this affect the warranty that comes with my bike / the parts fitted?
      No, not at all.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Suspension Servicing

      Calling in the experts 

      Working on a suspension unit is no easy feat. In fact it’s a pretty specialist job, which is why we’ve got a purpose-built workshop where we get to grips with forks, shocks and all manner of fiddly suspension components. If you’d like to book your suspension in for a service, just pop into your local store or give them a call. We’ll give you all the details you need, including how to ship your suspension to and from our service HQ. 

      What does a suspension service involve?

      Who's going to remove your shock or fork? 

      Our mechanics will happily remove your suspension unit from your bike. However, if you’re up to the job, you can remove the suspension unit yourself. We recommend using one of the handy guides below as it won’t be the simplest of cycling maintenance tasks (but it’s good to learn new things, right?).

      How to remove suspension for servicing.

      What happens when you service my forks?

      A suspension forks service includes:
      • Comprehensive pre-service test
      • Cleaning of the unit
      • Full strip down
      • Inspection of internal parts
      • Replacing all seals as necessary
      • Re-building with new oil/lubricant
      • Re-pressurisation of air forks
      • A comprehensive post-service test

      If you need any replacement parts, our suspension technicians will contact you and talk over the extra cost of parts and labour BEFORE any work is carried out.
      Once the service is complete, your fork will be returned along with a technical report detailing the work undertaken.

      What happens when you service my rear suspension?

      Our suspension wizards can provide air can services on Manitou, FOX and RockShox air sprung rear shocks. A rear suspension service includes:
      • Full strip down, inspection and cleaning of the air canister
      • New seal kit fitted
      • Shock lubricated
      • Re-building of shock
      • Re-pressurisation of shock

      Once the service is complete, your shock will be returned along with a technical report detailing the work undertaken.

      Got a question about suspension servicing?

      No fear. Just give your local store a call and they’ll talk you through it.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      What is The New Bike Health Check?

      During the early weeks of riding a new bike, it will go through a 'bedding in' period. It’s essentially when all the new components settle into your riding style and might need a little adjustment to ensure everything continues to run smoothly.

      When you buy a new bike from us, we’ll give it a FREE bike health-check from one of our instore experts anytime during the first 12 weeks (we recommend around the 6 week mark).

      Simply drop in to your local store with your bike and proof of purchase and speak to the team.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      How do I book a New Bike Health Check?

      There's no need to book.

      Anytime, up to 12 weeks on the date of your receipt, simply drop into your local store with your bike and speak to the team (we recommend around the 6 week mark).

      Be sure to bring along your proof of purchase when you drop the bike off.

      Any bike accessories you buy instore on the day, we’ll happily fit for you free of charge*

      *excludes mudguards and racks.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      I Have Had my Bike For Over 12 Weeks Now, Can I Still Book in The New Bike Health Check?

      The first 6-8 weeks of use on a bike is a ‘bedding in’ period. This is to allow for things to settle and ensure that the bike functions correctly. We offer a free health check up to 12 weeks post-purchase to help make any adjustments required to keep things running well.  If the bike has been used for a longer period (12 weeks +), the checks carried out on the bike at the free health check are redundant.

      Please visit your local Evans Cycles store to discuss this further or book in a bike service here.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Do I Need to Book my Bike in For The New Bike Health Check?

      No booking required. If you have recently bought a new bike from us (up to 12 weeks), simply drop in to your local store with your bike and proof of purchase and one of the team will be happy to assist.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Careers at Evans Cycles
      Careers at Evans Cycles
      An Evans Cycles Career

      Bikes, bikes, bikes. That’s pretty much all we think about. And we’re passionate about making other people feel the same way – from the steely commuter to the mud-obsessed trail rider. It means we’re always on the lookout for people to join us who live life on two wheels and want to share their knowledge with our customers. So we’ve created a place to work that’s stacked full of opportunity, great benefits and the chance to Enjoy The Ride with us.

      The Evans Cycles story

      We’ve come a long way from the local shop in Kennington Road (London) 1921. Back then we made our own bikes, and even won awards for the quality of our service. It was (and still is) all about knowledge, passion and value. And now, despite our nationwide shops and huge online store, these three things are still part of our DNA – we’re still a local bike shop (we just happen to be able to ship the best cycling brands 7 days a week, to more than 200 countries). Today we stock exclusive brands like BMC and Norco. And we’ve been able to create our own cycling brands too with the likes of Pinnacle and FWE. We also work with the biggest names in cycling (like a certain Sir Chris Hoy), so it makes you wonder what’s next in store for us…

      What do we stand for...

      If our customers are happy, we sleep pretty well at night. So we put customer satisfaction as our top priority, whether it’s a conversation in store or dealing with a new bike delivery. We’re progressive too – happy to take on new innovation as long as it enhances the customer experience. It all comes down to our three core values:

       

      Want to be part of the team?

       

      What’s good about working for us…

      We love to reward our colleagues for the passion and enthusiasm they put into what they do.

      - We offer 28 days holiday (including Bank Holidays)

      - We offer a company pension scheme where we’ll match your contributions (subject to eligibility criteria)

      - We (unsurprisingly) offer a ride to work scheme

      - We offer childcare vouchers

      - We offer fantastic discounts on all our products, as well as Bike Insurance, British Cycling Council Membership, and Free Entry to our RIDEIT Events

      - Healthshields, a cash back health plan

      - Our colleague of the month award, the Yellow Jersey

       

      Discover your Evans Cycles adventure

      We give our colleagues all the support and training they need to develop their career. It’s about getting that perfect balance of working together, independent thinking and creating a sense of adventure (in whatever form that comes).

      How we support you

      Our Retail, Warehouse and Head Office colleagues are supported by:

      - A training plan when you join the business

      - Half yearly appraisals and a personal development plan review

      - Development days

      - Bespoke training for specialist roles

      - Opportunities to get involved in business-wide projects

      Our developmental goal

      People are at the centre of everything we do. So we want to give them the best development opportunities in the UK cycling industry. We provide specialist training for our Workshop teams, in-depth product knowledge courses for our Sales colleagues as well as enhancing our Manager’s leadership skills through our Business Leadership Programme.

      Our Training Academy

      It’s where we train colleagues to achieve the IAO qualification a nationally recognised qualifications as Bike Builders and Mechanics. We want you to feel more confident and empowered to improve your work and skills. Our trainer led sessions include theory, demonstrations and practical sessions. And you’ll leave each course with a training pack and action plans to guarantee the training is landed effectively back in your day job.

      Our Business Leadership Programme

      This is a year-long programme that focuses on fundamental leadership skills and models such as; Situational Leadership, Teambuilding and Motivation, Commercial Awareness, Communication and Emotional Intelligence, Coaching, Problem Solving and Time Management.

      Bikes, bikes, bikes. That’s pretty much all we think about. And we’re passionate about making other people feel the same way – from the steely commuter to the mud-obsessed trail rider. It means we’re always on the lookout for people to join us who live life on two wheels and want to share their knowledge with our customers. So we’ve created a place to work that’s stacked full of opportunity, great benefits and the chance to Enjoy The Ride with us.

      The Evans Cycles story

      We’ve come a long way from the local shop in Kennington Road (London) 1921. Back then we made our own bikes, and even won awards for the quality of our service. It was (and still is) all about knowledge, passion and value. And now, despite our nationwide shops and huge online store, these three things are still part of our DNA – we’re still a local bike shop (we just happen to be able to ship the best cycling brands 7 days a week, to more than 200 countries). Today we stock exclusive brands like BMC and Norco. And we’ve been able to create our own cycling brands too with the likes of Pinnacle and FWE. We also work with the biggest names in cycling (like a certain Sir Chris Hoy), so it makes you wonder what’s next in store for us…

      What do we stand for...

      If our customers are happy, we sleep pretty well at night. So we put customer satisfaction as our top priority, whether it’s a conversation in store or dealing with a new bike delivery. We’re progressive too – happy to take on new innovation as long as it enhances the customer experience. It all comes down to our three core values:

       

      Want to be part of the team?

       

      What’s good about working for us…

      We love to reward our colleagues for the passion and enthusiasm they put into what they do.

      - We offer 28 days holiday (including Bank Holidays)

      - We offer a company pension scheme where we’ll match your contributions (subject to eligibility criteria)

      - We (unsurprisingly) offer a ride to work scheme

      - We offer childcare vouchers

      - We offer fantastic discounts on all our products, as well as Bike Insurance, British Cycling Council Membership, and Free Entry to our RIDEIT Events

      - Healthshields, a cash back health plan

      - Our colleague of the month award, the Yellow Jersey

       

      Discover your Evans Cycles adventure

      We give our colleagues all the support and training they need to develop their career. It’s about getting that perfect balance of working together, independent thinking and creating a sense of adventure (in whatever form that comes).

      How we support you

      Our Retail, Warehouse and Head Office colleagues are supported by:

      - A training plan when you join the business

      - Half yearly appraisals and a personal development plan review

      - Development days

      - Bespoke training for specialist roles

      - Opportunities to get involved in business-wide projects

      Our developmental goal

      People are at the centre of everything we do. So we want to give them the best development opportunities in the UK cycling industry. We provide specialist training for our Workshop teams, in-depth product knowledge courses for our Sales colleagues as well as enhancing our Manager’s leadership skills through our Business Leadership Programme.

      Our Training Academy

      It’s where we train colleagues to achieve the IAO qualification a nationally recognised qualifications as Bike Builders and Mechanics. We want you to feel more confident and empowered to improve your work and skills. Our trainer led sessions include theory, demonstrations and practical sessions. And you’ll leave each course with a training pack and action plans to guarantee the training is landed effectively back in your day job.

      Our Business Leadership Programme

      This is a year-long programme that focuses on fundamental leadership skills and models such as; Situational Leadership, Teambuilding and Motivation, Commercial Awareness, Communication and Emotional Intelligence, Coaching, Problem Solving and Time Management.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Our Vacancies

      We are currently working to upgrade our careers site and enhance your job seeker experience here at Evans Cycles.
      If you are keen to start your Evans adventure and want to see what vacancies we are currently recruiting for, pop over to our group partners careers portal using the link below.


      CLICK HERE TO VIEW OUR VACANCIES 

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
      Privacy and Cookie Policy

      Evans Cycles Limited - Privacy Policy

      We view the security of our customer's data as paramount. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data.

      We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards.

      Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

      So you only need to look in one place to find out all you need to know about how the Group collects and processes your personal information, this policy covers our Website (being any website operated by Evans Cycles Limited.), our stores, any correspondence you have with the Group in relation to our retail or repairs offering and any participation in our Evans RIDE IT (or other) events or any Ride to Work (or equivalent) scheme.

      Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.

      Who we are

      As set out in our terms and conditions, this Website and the App are operated by Evans Cycles Limited., whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company number: 11577650. Registered in England & Wales. ICO registration: ZA475277. Evans Cycles Limited is the data controller in respect of information collected when you browse this Website and the App and purchase our products. If you have any queries regarding our use of personal information or this privacy policy, you can write to Data Protection, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY.

      Information we may hold about you

      When you register to use our Website, purchase a product, register to receive our emails, register for our newsletter or any Customer Loyalty Programme that we may run from time to time, apply for a job, enter a competition or promotion run by the Group or contact us, personal data you provide, such as your name, address, date of birth, contact details (including social media accounts), telephone number, transaction history, log in and payment information, will be collected.

      When you browse our Website , whether or not you are registered, purchase a product, register to receive our emails, receive and open or click our emails, register for our Customer Loyalty Programme that we may run from time to time or make a job application, we and our partner advertising networks, advertisers and advertising affiliates (Third Party Advertisers), will collect user information such as your location, language, assumed gender, IP address, when you visited our Website , how you arrived on our Website , where you visit after our Website , the pages you visited, how long you spend browsing individual pages on our Website , any products you have viewed, purchased, or put in your basket, and the browser (where applicable) and device you used to access our Website .

      In our premises, including our stores, we use CCTV to monitor and record images for the purposes of security and health and safety, and store the images centrally.

      In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system.

      If you apply for a job via our Website, you will be directed to a third party site, PeopleBank, which will collect your application information on our behalf, including in relation to your right to work, unspent criminal convictions or pending prosecutions, that you are over 16 and have completed compulsory education, any CV you choose to upload, your contact details, log in information, date of birth, National Insurance number, driving licence status, and employment history. Please read and agree to PeopleBank's privacy policy which is available on its website.

      How we may use your personal data

      We may use your personal data in the following ways:

      • to fulfil your order - we require your identification, contact and payment information to enable the relevant Group company to enter into a contract with you and are unable to do so without this information (please note that your details may need to be passed to another company within the Group and/or a third party, such as one of our couriers or one of their customs clearance agents, in order for them to supply or deliver the product that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc and to meet any legal obligations for the retention of transactional data); Our list of third party processors can be accessed here.

      • to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms;

      • to provide you with services you request from us, including the administration of any Customer Loyalty Programme that we may run from time to time;

      • to register you on the Website (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your marketing preferences);

      • to administer our Website;

      • to analyse, and improve, the use of our Website and retail offering, including how you move around our Website, or retail stores;

      • to administer any competition run by the Group. Please refer to the specific terms and conditions for each competition;

      • to measure and analyse our advertising;

      • to make suggestions and recommendations to you, other users of our Website , and users of the services of our Third Party Advertisers about products or services that may interest you or them;

      • to keep in touch with you regarding your marketing preferences;

      • to keep our Website and network safe and secure;

      • to process payments, and detect and prevent fraudulent transactions and/or any other criminal activity (we may pass your details to a third party to carry out these functions);

      • to assess and process your job application.

      • to register you and update you in relation to our Evans RIDE IT (or other) events;

      • to register and update you if you become a customer of ours through your employer’s employee benefit scheme, including our Ride to Work Program;

      • to book a test ride or a service with us;

      • in order to carry out repairs to your bike;

      • when receiving a product review; and

      • when you make any communication with our contact centre or customer relations team by telephone, email or webchat.

      We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services.

      How long we keep your information

      We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose.

      We will retain the personal information you provided on registering an account on our Website or as part of any Customer Loyalty Programme that we may run from time to time, so long as that account remains in existence.

      In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed.

      On making a purchase through our Website , we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers. We retain transaction information for the longer of as long as you hold a Customer Loyalty Programme Account or required by law. We will retain information regarding your website browsing history for a similar period.

      If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited period of time, even after you have closed your account.

      We retain CCTV recordings centrally for up to 30 days, and for a longer period if they are relevant to an incident, complaint, investigation or legal proceedings.

      We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months. If your application is successful, your information will be retained in accordance with our staff privacy policy.

      We will retain your information for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place.

      How we might share your personal data

      We may share your personal data with:

      • Other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;

      • Our professional advisers, including, without limitation, our insurers;

      • Our suppliers, business partners and sub-contractors;

      • Our couriers and, where applicable, their customs clearance agents;

      • Our Third Party Advertisers;

      • Search engine and web analytics providers.

      • where you participate in a Ride to Work scheme (or equivalent), your employer

      You can find out more information about the third parties with which we may share your information here.

      In the event that we were to sell our business or assets, we may disclose your personal data to any prospective/actual purchaser and/or their advisers.

      We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

      You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.

      Our Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

      Where we store your personal data

      The information that we collect from you may be transferred to, and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place.

      Your rights

      You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, by accessing the customer preference centre or by contacting us.

      Where you have consented to us using your personal data, you can withdraw that consent at any time.

      If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.

      You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. If you chose to exercise this right, then in certain circumstances any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

      From 25 May 2018, if you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don't have a good reason to continue to use it, or we haven't handled your personal data in accordance with our obligations.

      To exercise these rights, we need to be suitably satisfied of your identity and so may request you provide identification documents or confirm other details we may hold about your (such as a recent delivery reference or address).

      If you have any queries or concerns regarding how we use your personal data, please write to Data Protection, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.uk

      Evans Cycles Limited - Cookie Policy

      This policy explains what cookies are, how we use them and how you can switch them off.

      What are Cookies and other tracking technologies?

      Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone) when you visit one of our websites, receive and open or click into our emails or see one of our adverts elsewhere on the internet. Cookies don't store personal details such as your credit card details, your name or your date of birth. They play an important role in helping us to enhance the usability and performance of our websites and your experience using them. Some cookies are also essential to enable you to move around our website and use its features. Other tracking technologies, like web beacons, clear GIFs, page tags and web bugs, are used to understand how people are using our services and to target advertising.

      As well as the cookies we use on our website, we use cookies and similar technologies in our emails. These help us to understand whether you’ve opened an email and how you’ve interacted with it. If you don't want to accept cookies in emails, you can set your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links.

      When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. If you continue to browse our website and don't take steps to change your preferences, you are consenting to our use of cookies.

      What types of Cookies do we use?

      Our Website uses session cookies and persistent cookies. Session cookies operate from the moment you enter the website until the moment you leave. Once you log off, session cookies are deleted. Persistent cookies will not be deleted after each session.

      Strictly necessary cookies are essential to our website. If these are disabled, your experience on our website may be interrupted and you may not be able to use a shopping basket or make payment.

      Performance cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.

      Functionality cookies customise the look and appearance of our Website. For example, a functionality cookie will remember your username and language preferences next time you visit.

      Targeting or advertising cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our website, and may share details of what you click on with other organisations (such as advertisers). These cookies can also help us to measure the effectiveness of an advertising campaign.

      Third party cookies may be used on our website by approved organisations to provide services on our website.

      A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list details below.

      How we use Cookies and other tracking technologies

      We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website to function efficiently. In particular, we use cookies to:

      • enable you to set up an account, place orders and make payments

      • remember items you place into your shopping basket

      • remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously

      • enhance and personalise your shopping experience

      The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. You can also choose which cookies the Group places on your computer when you access our website and can manage this in our preference centre. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. However, if you disable or delete certain cookies you may not be able to shop or access important parts of our website.

      Cookie List

      Cookie/tracking technology nameCategoryPurpose
      Facebook and GoogleThird PartyThese partners use cookies to provide you with personalised adverts when you visit other selected websites. Banner advertising appears on websites which we are affiliated with and we use the information we have learned from cookies to tailor this advertising to things we think you will like, based on your browsing history on our website.
      Rakuten and GoogleThird PartySometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
      EmarsysThird PartyEmail
      Google AnalyticsThird PartyGoogle Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at Evans Cycles and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website.
      Facebook, Twitter, Instagram, Pinterest, Tik Tok and YouTubeThird PartySocial sharing, social login and other social media services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
      Dynamic YieldThird PartyPersonalisation
      FreshdeskThird PartyCustomer services
      .ASPXANONYMOUS, SportsDirect_AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-CookieStrictly NecessaryThese cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers.
      AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, EvansCycles_AnonymousUserCurrencyFunctionalityThese cookies are used to remember your selected preferences and what messages you have already seen so they aren’t shown again.
      ak_bmsc, TS01a19d95FunctionalityThese cookies are used to protect our website against bots.

      For a list of third parties please view this page of third parties.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
  • Orders & Payments
    • Completed Orders
      Completed Orders
      Wrong/Faulty item received

      We’re sorry to hear there are issues with your order.

      Please use our contact form and attach images of the wrong/faulty items and we'll investigate this for you.

      Thank you for your patience while we put this right.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      I'm missing item(s) from my order

      We’re sorry there’s items missing in your order.

      Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. 

      If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not  have the stock of the item to send to you at the time of shipping.

      If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Why has my order/item(s) been cancelled?

      Sorry your order or item(s) have been cancelled.

      If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.

      An order will also be cancelled if the billing address details don't match the details your bank has on record.

      We send an email out to confirm the cancellation and you have not been charged.



      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      My order has been cancelled, but it appears that I have still been charged

      If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. 

      The time might depend on your banks processes. 

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      I haven’t received my gift card

      Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.

      If you still can’t find it, please contact us and we will be happy to help.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Placing Orders
      Placing Orders
      What payment options are accepted?

      We accept most well known payment methods:

      • Alipay
      • American Express (AMEX)
      • Apple Pay
      • Bancontact
      • Gift Cards
      • Giropay
      • iDEAL
      • Maestro
      • Mastercard
      • P24
      • PayPal
      • SOFORT
      • VISA
      • VISA Debit

      The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.

      There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.

      If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.

      If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card.

      You can't buy gift cards using gift cards as a payment option.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      What is payment authentication?

      Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.

      Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.

      How do I activate my card?

      You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.

      Who do I contact for further information?

      If you require more information around the payment authentication process, please contact your card issuer directly.

      If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.

      If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.

      We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.

      Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Payment issues

      If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card.

      If you’re still experiencing problems, please contact us and include as much detail as you can around the error:

      • The error message you are seeing
      • A description of the problem
      • What payment method you are trying to use
      • What the products are you’re trying to purchase
      • What internet browser you are using or if you are using our app
      • Any other details that could be useful

      If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us.

      Your card provider will have more information.

      If you are using PayPal, please contact them directly.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Why is my bank is showing two charges for my order?

      We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days. 

      In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Can I use my gift card online and in store?

      Gift cards can be used in UK branches of our Flannels stores as well as online. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will see the options available to you during the checkout process.

      You can use the full or part balance of your gift card. Any remaining value will be stored on the gift card. You can also use your gift card as part payment, together with any other approved payment option.

      Here are some further terms and conditions around our gift cards;

      • Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
      • Gift cards should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
      • Gift cards are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
      • Gift cards cannot be used to buy further gift cards.
      • Gift cards cannot be used by customers outside of the United Kingdom.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Can I use my credit note online and in store?

      Credit notes can be used in UK branches of our Flannels stores as well as online.

      You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.

      Here are some further terms and conditions around our credit notes;

      • Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.

      • Credit notes should be treated as cash: we will not accept liability for lost, stolen or damaged cards.

      • Credit notes are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.

      • Credit notes cannot be used to buy further gift cards.

      • Credit notes cannot be used to buy further gift cards.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Can I cancel or make changes to my order?

      Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.

      This means you can’t cancel your order or make changes to it. This includes adding or removing items, changing colors or sizes, changing delivery address, delivery option or email address on the order.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Apply Gift Card, eVoucher or Credit Note

      Select the items you wish to purchase and proceed to the checkout as normal.  

      When in the payment stage of checkout you will need to click ‘use Gift Card/eVoucher’ and follow the instructions. 

      If you wish to apply another voucher to the same order please follow the above steps again.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      How do I apply a discount code?

      Here are the steps to apply your promotional code or discount code to your order.

      1. Add your item(s) for the discount to your bag.

      2. Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button.

      3. Continue through the checkout process until you reach the payment page.

      4. Under the list of payment options you will see an option to "Apply Promotional/Discount Code":

      Select this option, input your code and then select "Apply.”

      If successful, you will see a discount applied to your order on the right-hand side in the "Order Summary.”

      Please note that terms and conditions apply to all of our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Product info
      Product info
      How do I find my size?

      Sizes vary with different brands and styles.

      We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Item out of stock?

      Sometimes you need to be quick! We only show items on our website that are in stock. Check back as we re-stock as well as getting new items regularly.

      Our Customer Service team will not know if an item is coming back in stock.

      Many of our online products are also available in some of our stores, but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Is there a limit to how many products I can buy?

      If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message:

      You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.

      If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase.

      Many of our online products are also available in some of our stores but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Size Guide

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
  • My Account
    • Getting Started
      Getting Started
      How do I register for an account?

      Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.

      When you create your account you can opt in to recieve our newsletters, keeping you up to date on the latest trends, special offers and promotions.

      To register with your active, valid email address, please click here.

      Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      How do I create or change my password

      Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.

      When you create your account you can opt in to recieve our newsletters, keeping you up to date on the latest trends, special offers and promotions.

      To register with your active, valid email address, please click here. You will be asked to create a password for your account.

      If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps.

      You can manage your account and your password in the My Account section.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      How do I change details such as my payment/contact preferences?

      You can manage your account and your password in the My Account section.

      You can update how you want us to contact you under ‘Contact preferences’

      You can update your payment details under ‘Manage cards’. 


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      How do I create or change my email address?

      For our customers’ security we don’t allow change of email address. 

      If you need to use an alternative email address, we’d ask you to create a new account.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      How do I buy online?

      You can search for items in a few different ways, to then add them to your shopping cart.

      There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.

      As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket.

      When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      How do I pre-order an item?

      Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.

      The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.

      We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.

      When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.

      We will only charge you once the order has dispatched.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Unsubscribe/Delete Account

      Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.

      If you want to deactivate your account, please contact us confirming your registered email address and name on the account. 

      Once we have cancelled your account you will receive an email confirmation.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Technical Issues
      Technical Issues
      Add to safe sender list

      Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.

      Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s white list then mail from the specific sender will be allowed.

      To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.

      Hotmail

      1. Open your inbox

      2. Click "Options" (at the top right hand corner of the screen) then "More Options" at the bottom of the dropdown list

      3. Select "Safe and Blocked senders" then click "Safe Senders"

      4. Copy and paste our email address into the box provided and click "add to list"

      5. Our email address has been successfully added to your safe sender list

      Microsoft Office Outlook 2003

      1. Open your inbox

      2. On the toolbar click "Actions"

      3. Select "Junk E-mail" from the drop down menu

      4. Select "Add sender to safe senders list"

      5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm

      6. The email address has now been entered into your Outlook contacts list

      Yahoo!

      1. Open your inbox.

      2. Navigate to an email from us and click the "Add" button next to our email address

      3. If not there already, copy and paste our email address into the email field and click "Save"

      4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box

      5. The email address has now been entered into your Yahoo! address book.

      Microsoft Office Outlook 2007

      1. Open your inbox

      2. Open the “Tools” menu and click "Options"

      3. On the “Preferences” tab under “Email” click “Junk Email”

      4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”

      5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK

      6. The email address has now been added to your contacts list.

      AOL Mail

      1. Open your inbox

      2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.

      3. Click “Add contact” to confirm

      4. The email address has now been added to your Contacts list

      Google Mail

      1. Open your inbox

      2. Navigate to an email from us

      3. Click on the "More options" link next to the date

      4. Click on "Add sender to Contacts list" in the options list

      5. The email address has now been entered into your Gmail contacts list.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      I’m having problems signing in. What can I do?

      If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.

      If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Click here to get to the sign-in page, and then follow the steps.

      If you don't have an account you can set one up here. This means you have all your order history and details in one place.

      If you're still having problems signing in to your account, please contact us and we'll be happy to help.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      I’ve found an issue with your website.

      Sorry you've had a problem with our website and thank you for letting us know so that we can fix it.

      It would really help us if you can let us know as many details as you can about the problem;

      • What the issue was

      • Link to the page where the problem happened

      • Screenshot of the issue if possible

      • Details on what should have happened

      • What browser you are using

      • Any error message that appeared on the screen

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
  • Returns & Refunds
    • Returns
      Returns
      Return - online

      For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.

      If your item is faulty, please complete and include the returns form with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.

      Here's the return address:

      Flannels

      Customer Returns
      Unit D
      Brook Park East
      Shirebrook
      NG20 8RY




      For yours and our safety; if your items are glassware or crockery, please email pictures to us and don't send anything back until we've been in contact with you.

      For any returns, the original packaging and swing tickets, where applicable, need to still be in place.

      Please note: Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Return - Bought in store

      To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase provided your item has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.

      If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase.

      Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Can I exchange an order?

      You can return an online item for an exchange. Please mark size required on the returns form.

      If we don’t have the item you want in stock, we will process a refund instead.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Can I return more than one order in the same parcel?

      Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.



      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Refunds
      Refunds
      How will I receive a refund?

      We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

      Any refunds will be refunded to the same payment method you used when you placed the order.

      If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Why have I been refunded for an item instead of it being exchanged?

      When you send back an item for an exchange it depends on stock availability at the time. If we don't have the item you want to exchange to, we will process a refund instead.

      You should receive an email with the details of your return and if we are providing you with an exchange or a refund.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      When will I receive a refund?

      We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.

      At certain times of the year, the process time will be longer, like around Christmas and public holidays.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      I can't see a refund on my bank statement

      Please allow 7 days for the refund to appear in your bank account.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Brand Partner Returns
      Brand Partner Returns
      RETURNS - BOUGHT FROM A BRAND PARTNER

      If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.

      Returns policy overview

      • Items must not be used, worn or washed
      • Items must be in original packaging and all tags attached
      • Personalised items will not be accepted unless text is incorrect, or the item is faulty
      • Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
      • Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
      BRAND PARTNERRETURNS INSTRUCTION
      Dare 2bPlease return items to the following address:
      Customer Returns,
      Unit B,
      Brook Park East,
      Shirebrook,
      NG20 8RY
      Design Travel Goods
      Please follow the returns advice on your dispatch note.
      GAMEPlease return items to the following address:
      Returns Department - Game Retail Limited
      Unity House, Telford Road,
      Basingstoke,
      Hampshire,
      RG21 6YJ
      GulPlease follow the returns advice on your dispatch note.
      Momentum HyperPlease return items to the following address:
      Customer Returns,
      Unit B,
      Brook Park East,
      Shirebrook,
      NG20 8RY
      PortmeirionReturns will be eligible for refund only, no exchanges are available for this product.

      If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to:

      PORTMEIRION
      PMGUK RETURNS, TRENTHAM LAKES SOUTH, STANLEY MATTHEWS WAY,
       STOKE ON TRENT, STAFFORDSHIRE, ST4 8GR

      Please note this product cannot be returned in store.

      It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. This means in all original packaging and with all labels attached.

      Regatta

      Please return items to the following address:
      Customer Returns,
      Unit B,
      Brook Park East,
      Shirebrook,
      NG20 8RY

      Virgin Experience DaysFor items purchased online please contact Customer Services stating your intent to cancel your voucher, including your Order Number starting HOF as well as your 8-digit VED Voucher Serial Number starting C. You can find your Order Number on your HOF order confirmation email and your VED Voucher Serial number on your physical voucher or your digital e-voucher sent to your email address.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
      WHO WE ARE

      If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

      You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Services.

      The following definitions are used in these terms:

      Customer, you

      You, the customer accessing and/or using the Website.

      Website

      www.flannels.com

      Seller, us, we 

      Wareshop2 Limited registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09870840 and VAT Number: GB 231 5087 33

      Website Operator

      The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number 03406347.

      Customer Services

      Contact Us

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      PLACING AN ORDER

      ADD TO BAG: Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order). Click 'Add to Bag'.

      CHECKOUT: Once you have added all of the products you wish to order, click on the ‘My Bag’ icon in the top right hand corner. Review the contents of your bag and make sure all specifications meet your requirements then, click "Continue Securely".

      ACCOUNT/GUEST: Enter your email address. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. If you do not have an account, you will be given the opportunity to register for an account or to continue as a guest. 

      DELIVERY: Select your preferred delivery method. Not all delivery options are available for all products.

      PAYMENT: Select your preferred payment type on our secure payment page. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). You should also enter any gift card/vouchers/promo codes on this page. On receipt of your order, an authorisation will be created on your account which will refer to the Website brand. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. In the event that your order cannot be fulfilled, a request will be sent to your bank to cancel the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment.

      ORDER ACKNOWLEDGEMENT: Following submission of your order you will be sent an automated order acknowledgement to the email address used to place the order. An order acknowledgement does not mean that your order has been accepted. All orders are subject to availability of the products and formal acceptance by the Seller (which is in the order confirmation). 

      ORDER CONFIRMATION: When your order has been picked, packed and is ready for delivery, you will receive an email confirming that the Seller has accepted your order. This is when a contract for you to purchase the goods from the Seller is formed. The contract to sell goods to you only relates to those goods listed in the confirmation email. By placing an order through the Website, you warrant that you are legally capable of entering into a binding contract.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      DESCRIPTION AND PRICING OF GOODS

      A description of the main characteristics and prices of goods are on the product pages of the Website.

      For Customers based in the UK and the EU: the price includes all applicable taxes.

      For Customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes. Please see Customs Charges and Import Duties for further details.

      Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.

      The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

      The Seller is under no obligation to sell incorrectly priced goods to you at the incorrect price.


      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      DELIVERY AND RETURNS

      Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

      If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

      Please note we are currently unable to deliver to PO Boxes.
      Some items cannot be cancelled or returned, click here for more details.

      Delivery options

      Click Here to view our UK delivery options.
      We always aim to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by We with you.

      Delivery of pre-order Items

      If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.

      Split delivery

      We may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".

      Cancellation period for online purchases

      In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days from the day after your items are delivered (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us.

      If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order)

      If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see the dropship /marketplace terms. 

      For all valid items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to. If you choose to do this, please contact us here or write to us by post at: 
      Customer Returns
      Unit B
      Brook Park East
      Shirebrook
      UNITED KINGDOM
      NG20 8RY

       

      Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

      You can also use the Returns Form , but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to us or post it to the address above.

      Returning items

      You must return your items by post to the Returns Address no later than 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us.

      If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

      Any returns are at your own risk. For your protection, We recommend that you return your items either by courier or by tracked post.

      You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.

      The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. 

      You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation. This applies to all items that are returned.

      Refunds

      We will refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

      If you are returning all items in your order, we will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. We will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be refunded to you.

      You will be refunded using the same payment method originally used to purchase the returned item(s) (unless you have expressly agreed otherwise). If you cannot be refunded using the original payment method then a cheque will be raised to the address on the order. You will be refunded no later than 14 days after the day we receive the items you are returning.

      Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back.

      Returning items that have been sent out incorrectly

      Please return to the Returns Address and clearly state the reason for return is that it has been sent out incorrectly and whether you require a refund or exchange. We are only able to exchange items for the same product.

      Defective items

      In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies: 

      Tier 1: within 30 days of receiving the defective item, you can choose to receive either:

      1. a repair; or 
      2. a replacement; or
      3. a full refund.

      The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

      Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

      Tier 3 if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

      1. keep the defective item and claim a price reduction (the amount of the price reduction will be determined by us depending on what is reasonable in the circumstances); or
      2. return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

      If you think you have received a defective item, please return the items back to us including details where possible of:

      • Your Order Number
      • Product Code/Product Name
      • Details of the fault
      • Whether you would prefer a refund or a repair or replacement

      We will examine the returned items and notify you of your refund or repair or replacement by email within a reasonable period of time.

      We will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day we confirm by e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

      Where an item is confirmed as faulty, we will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. We will not refund any Next Day, Express or other premium component of delivery.

      If you have a query about returning goods, please contact Customer Services.

      Returns and exchanges for in-store purchases

      For faulty or defective items that have been purchased in-store, please follow the guidance given above or return your item(s) in-person to one of our stores.

      If you change your mind and the item is not defective, please return your unwanted item(s) within 28 days of purchase to one of our stores, along with proof of purchase and you will be offered a credit note or exchange. We cannot accept returns after this period.

      The same requirements regarding packaging and caring of items applies as mentioned above in the online returns section.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      GENERAL

      Limitation of liability

      1. The Seller shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of the Seller 's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
      2. The Seller will not be liable for the following types of loss:
        1. loss of income or revenue; or
        2. waste of management or office time.
      3. Nothing in these terms and conditions is intended to exclude or limit the Seller 's liability for:
        1. death or personal injury caused by the Seller's negligence;
        2. fraud or fraudulent misrepresentation;
        3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
        4. defective products under the Consumer Protection Act 1987; or
        5. any other matter for which it would be illegal for the Seller to exclude or attempt to exclude its liability.
      4. Whilst the Seller adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

      Events outside our control

      1. The Seller will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside the Seller 's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Seller 's reasonable control and includes (without limitation) the following:
        1. Strikes, lock-outs or other industrial action;
        2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
        3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;
        4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
        5. Impossibility of the use of public or private telecommunications networks; or
        6. The acts, decrees, legislation, regulations or restrictions of any government.
      2. In the event of a Force Majeure Event, the Seller 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and the Seller will have an extension of time for performance for the duration of that period. The Seller will use its reasonable endeavours to: bring the Force Majeure Event to a close; find a solution by which its obligations to you may reasonably be performed despite the Force Majeure Event; or provide a refund for any products/services that cannot be delivered due to a Force Majeure Event.
      3. In response to government guidance and local lockdown rules, the Seller reserves the right to vary its in-store returns and exchanges policy where Customer access to changing rooms may be prohibited or otherwise limited. Please see in-store for details.

      Written communications
      Applicable laws require that some of the information or communications the Seller sends to you should be in writing. By accessing the Website, you accept that communication with the Seller will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing. 

      Intellectual property rights
      Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

      Safety warning
      Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained.

      WEEE regulations
      1. The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
      2. The Seller is obliged under this Directive to offer its Customers free take-back of their WEEE on a like-for-like basis when you buy from the Seller a new electrical or electronic product. Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled.
      3. For example, if a Customer bought a new battery/stopwatch/pedometer from the Seller, the Seller would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to the Seller within 28 days of purchasing their new item.
      Our right to vary these terms and conditions
      1. The Seller reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from the Seller unless:
        1. any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
        2. the Seller notifies you of any changes to these terms and conditions before it accepts your order, in which case the Seller has the right to assume that you have accepted the change to the terms and conditions unless you notify the Seller to the contrary within seven (7) working days of receipt by you of the goods.

      Governing law and jurisdiction

      1. These terms and conditions are subject to English law.
      2. The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions.
      3. Nothing in these terms and conditions is intended to affect your statutory rights.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      COMPLAINTS

      We take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible.

      To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Services. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      GIFT CARDS

      Gift Cards can be used to purchase orders made on the Website being delivered within the UK and Ireland and for items purchased at one of our stores within the UK. Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 24 months from the date of purchase. Any balance remaining after expiration of the validity period will be cancelled.

      If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value first, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.

      Gift Cards cannot be used to buy further Gift Cards.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      FRAUD PREVENTION

      To help us to prevent fraud, We may require documentation to verify a Customer’s details or may require a landline telephone number. Card Fraud is illegal, and perpetrators will be prosecuted.

      The following documentation may be required to complete our due diligence checks –

      Personal identification - Photo ID - (Passport, Driving Licence or Birth Certificate)

      Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back)

      Failure to comply with the verification checks will result in the order being cancelled

      We reserve the right to cancel any order we do not believe to be genuine

      If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      PRODUCTS NOT ELIGIBLE FOR RETURN

      Unless they are defective, faulty or damaged, you may not cancel or return any of the following items:

      • Deposits;
      • Magazines;
      • Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture);
      • Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);
      • Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);
      • Any computer games where the seal on the wrapping has been broken; and
      • Any items that have been inseparably mixed after delivery.

      Refunds will only be offered in accordance with your statutory rights (which remain unaffected).

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      OFFERS, PROMOTIONS AND COMPETITIONS

      We occasionally have offers, promotions or competitions running on our Website and in our stores. This might include offers on “ex display” items which are marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks. Some offers carry a maximum quantity per Customer. If this is applicable, this is detailed on the individual offer.

      Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition and available to view in our Current Promotions.

      Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot usually be used in conjunction with any other offer, promotion or discount code.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      DROPSHIP PRODUCT TERMS

      When you select a product on the Website that will be delivered to you directly by a Brand (as shown in the table below), you will be notified of this ahead of your purchase.

      Brand

      Dropship product returns address

       

      Regatta

      Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY

       

      Dare 2B

      Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY


      Momentum Hyper

      Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY

       

      GAME

      Returns Department - Game Retail Limited, Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ

       

      Sports Directory

      Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG

       

      Gul

      Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR

      1. When you purchase a Dropship Product, the contract of sale is still between you and the Seller, and the Seller’s terms and conditions of sale will apply to this purchase, with the following differences: 
        1. The Brand will deliver Dropship Product(s) direct to you from their warehouse.
        2. Dropship Products are only available for standard delivery within the United Kingdom, Next Day Delivery or Click & Collect is not available. 
        3. Dropship Product(s) will be sent separately from other items in your order.
        4. If you need to return a Dropship Product, you must send this to the relevant returns address set out in the table above. Dropship Products cannot be returned to stores. 
        5. Returns for Dropship Products are eligible for refund only, no exchanges are available.
        6. Gift cards cannot be used as a method of payment for Dropship Products.
        7. Promotions and discount codes do not apply to Dropship Products.
      2. In accordance with the Seller’s Privacy Policy, we will share details of your order with the Brand to fulfil your order.
      3. Please also note the following additional terms, which are specific to GAME Dropship Products only:  
        1. You must be 12 or older.
        2. Certain GAME products are age restricted. Any product with a PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. For further information on age ratings, see the Video Standards Council Website, the PEGI website, or the Ask About Games Website. By placing order an order for the purchase of an age restricted products on this website, you confirm you are of the appropriate age to receive and view the specified certification of the title(s) so ordered. Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. The Seller reserves the right not to supply any age-restricted product where it reasonably believed that you are below the relevant minimum age.
        3. We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). Customers will be notified via the product display page or during check out, which product(s) these terms apply to. If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s).
        4. You cannot redeem or earn GAME Reward or GAME Elite Reward points on Dropship Products, and purchases of Dropship Products will not appear in your GAME Reward account or your GAME Elite membership purchase history.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      MARKETPLACE PRODUCT TERMS (ADIDAS AND REEBOK ONLY)

      When you select a product on the Website that will be sold to you directly by Adidas or Reebok (“Marketplace Product”), you will be notified of this ahead of your purchase and the contract of sale will be between you and Adidas (UK) Limited (company number 1075951 and registered office at Pepper Road, Hazel Grove Stockport, Cheshire, SK7 5SA) (“Adidas”).

      We sell some Adidas and Reebok products to you directly and where that is the case, these terms will not apply and your contract of sale will be between you and the Seller, in accordance with its terms and conditions. 

      The Seller’s terms and conditions of sale will still apply to the purchase of Marketplace Products, with the following differences:

      1. Contract formation
        1. To enter into a contract with Adidas, you must fulfill the following requirements:
          1. You must be above 16;
          2. You must not be a reseller; and
          3. You must guarantee that all information given is accurate.
        2. All information regarding Marketplace Products on the Website is an ‘invitation to treat’ only and is not an offer for sale or a binding contract. You placing an order is an offer to Adidas to purchase the listed Marketplace Product(s), which is subject to acceptance by Adidas. Adidas are entitled to verify or refuse to accept an order without providing reasons and with no liability to you or any third parties.
        3. Acceptance of your order and formation of a contract of sale between you and Adidas will not take place unless and until you receive confirmation that the Marketplace Product(s) have been shipped to you.
        4. If Adidas do not confirm acceptance of your order within ten working days, it is deemed to have been refused.
        5. Adidas may choose not to accept your order at their own discretion. Examples of when they may not accept your order are as follows:
          1. If Marketplace Product(s) are shown on the Website but are not or no longer available.
          2. If we are unable to obtain authorisation of your payment.
          3. If shipping restrictions apply to Marketplace Product(s).
          4. If Marketplace Product(s) shown on the Website contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described or shown.
          5. If Adidas are unable to process your order due to technical reasons.
          6. If Adidas know or reasonably suspect an order was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device.
        6. In the event that Adidas do not accept (part of) your order, Adidas shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. Following the cancellation Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order.
        7. Adidas reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale, for any of the reasons set out at Clause 1(e)(i)-(vi) above. Following the cancellation, Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order.
      2. Retention of Title
        1. Until you have paid all amounts owed to Adidas in full, the Marketplace Product(s) will remain the property of Adidas and you may not sell, dispose of or claim any right against the Marketplace Product(s) until all outstanding amounts have been paid to Adidas and full title in the Marketplace Product(s) has passed to you.
      3. Maintenance of products
        1. Adidas draws your attention to the washing and maintenance instructions printed on the labels of any Marketplace Product(s). Adidas are not liable for any damage resulting from the user’s incorrect handling of Marketplace Product(s) or not following the washing and maintenance instructions. 
      4. Liability for damage/defective goods
        1. Returned Marketplace Product(s) are inspected by the Adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. Adidas undertake to fully refund the cost of any defective products.
        2. If the problem was caused by reasons other than materials quality or assembly process, the original Marketplace Product(s) will be returned to you. Adidas do not refund Marketplace Product(s):
          1. obtained from a source other than the Website;
          2. that have been damaged by abuse or negligence (e.g. exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.); and/or
          3. that have been damaged by misuse or activities other than the intended purpose (e.g. use of running shoes for court sports or hiking footwear as work boots, etc.).
        3. Please note the life expectancy of Marketplace Product(s) depends on the individual using it, the conditions of use, and the characteristic wear patterns of the user. Damage resulting from normal wear and tear or where the reasonable lifespan of the Marketplace Product(s) has been exceeded are not replaceable or refundable.
      5. Payment methods
        1. When purchasing a Marketplace Product(s), this will be done through the third party payment processor Stripe Payments Europe Limited.
      6. Delivery
        1. Standard delivery is the only delivery method available for Marketplace Product(s).
      7. Statutory Right of Withdrawal
        1. You have the right to withdraw from your contract with Adidas within fourteen (14) days without giving any reason. Note that this right of withdrawal does not apply to Marketplace Product(s) not suitable to be returned for health or hygiene reasons and where a seal has been removed after delivery.
        2. The fourteen (14) day period shall start from the date you, or a third party named by you (who is not the courier), takes possession of the Marketplace Product(s), or, upon the delivery date of the final Marketplace Product(s) (where your order contained multiple products to be delivered separately) (“Withdrawal Period”).
        3. To implement your right of withdrawal, you must notify the Seller of this in writing before expiry of the Withdrawal Period by contacting Customer Services (“Withdrawal Notice”).
        4. You must send the Marketplace Product(s) in suitable packaging immediately after, but in any event no later than, fourteen (14) days from the date of the Withdrawal Notice, in accordance with the Adidas returns and withdrawal policy.
        5. As long as you comply with clauses 7(c) and (d) above, Adidas shall reimburse all payments received from you, including delivery charges (provided the returned product(s) represent(s) the complete order), within fourteen (14) days from the date of the Seller receiving the Withdrawal Notice. Adidas shall use the same method of payment used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. Adidas may withhold reimbursement until it has received the returned Marketplace Product(s), or until you have submitted proof that you have returned the Marketplace Product(s), whichever comes earlier.
        6. Where Adidas finds, upon inspection of the returned Marketplace Product(s), that improper handling by you or a third party on your behalf, has reduced its value, you shall pay for any diminished value of the Marketplace Product(s).
      8. Voluntary Return Guarantee (in addition to your Statutory Right of Withdrawal)
        1. In addition to and without affecting your right of withdrawal (and any other applicable statutory rights), Adidas grant you an additional Voluntary Return Guarantee. This allows you to withdraw from the contract of sale, without specifying any reasons, for an additional sixteen (16) days beyond the Withdrawal Period, so a total return period of thirty (30) days (“Voluntary Return Period”) is given as a contractual right of withdrawal.
        2. Adidas offer this Voluntary Return Guarantee during the Voluntary Return Period subject to the provisions of Adidas’s returns and withdrawal policy.
        3. The Marketplace Product(s) must not have been used or damaged beyond normal inspection use and must be returned in its original packaging. Returns of clothing items can only be accepted if the original label has not been removed (none of the aforementioned affect your legal statutory rights as described above, in particular your warranty rights and your right of withdrawal).
        4. Adidas must be in receipt of the Marketplace Product(s) you are returning prior to the end of the Voluntary Return Period (which shall be thirty (30) days from the delivery date of your Marketplace Product(s), or the delivery date of your final Marketplace Product(s), where your order contained multiple products to be delivered separately).
        5. Adidas reserve the right to reject the return and shall not give any compensation under this Voluntary Return Guarantee for returned Marketplace Product(s) that do not comply with these terms.
        6. If you withdraw from a contract of sale during the Voluntary Return Period, in accordance with Adidas’s returns and withdrawal policy and these terms, Adidas will reimburse all payments from you, including delivery charges (provided the returned Marketplace Product(s) represent the complete order, within fourteen (14) days after receipt of the Marketplace Product(s). For this repayment Adidas shall use the same method of payment that you used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances.
      9. Returns
        1. Links about how to return your Marketplace Product(s) can be found below. If you need any further assistance or help, please contact the Seller’s Customer Services team in the first instance.
          1. https://help.sportsdirect.com/en/support/solutions/articles/80000806420
          2. https://www.adidas.co.uk/help/what-is-the-return-policy.html
          3. https://www.adidas.co.uk/help/how-do-i-return-my-products.html
      10. Exchanges
        1. No exchanges are available for Marketplace Product(s).
      11. Gift cards
        1. Gift cards cannot be used for Marketplace Product(s).
      12. Subcontracting and assignment
        1. Adidas reserves the right to sub-contract, transfer, assign or novate all or any of their rights and obligations under these terms and conditions provided that your statutory rights are not affected. You may not sub-contract, assign or otherwise transfer any of your rights or obligations under these terms and conditions without Adidas’s consent in writing.
      13. Conflict
        1. Where there is a conflict between these terms and the Seller’s terms and conditions, these terms will apply. 
      14. Severance
        1. Each clause within these terms will interpreted separately and independently from the others. If any clause is considered invalid, void or otherwise unenforceable, it shall be removed from these terms and will not affect the enforceability of the other clauses in these terms.
      15. Applicable Law & Jurisdiction
        1. These terms will be governed by the laws of The Netherlands. Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). This does not affect the applicable statutory rights under the law of your country of residence.
        2. You may bring any dispute which arises under these terms and conditions, to either the competent court of Amsterdam, the Netherlands, or to a competent court of your country of habitual residence (for EU member states only), at your discretion. Adidas shall bring any dispute which may arise under these terms and conditions to the competent court of the your country of habitual residence (EU Member States only) or otherwise the competent court of Amsterdam, the Netherlands.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Other Policies
      Other Policies
      Third Parties

      Third parties with whom personal information is shared on The Flannels Group Ltd. and Group websites.

      Below is a non-exhaustive list of some of the key third parties with whom we may share your personal information in accordance with our privacy policy. This information will be updated from time to time:

       

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Fur Policy

      All fur, whether sourced from the wild or from fur farms must be responsibly sourced.

      If sourced from fur farms then the supplier must have a recognised EU accreditation in place that can identify:

      • The farm from which the fur is sourced.
      • A high standard of rearing conditions for the animals.
      • A high standard of farm hygiene.
      • Evidence of robust feed management and environmental management.

      The accreditation should come from local and national authorities in the country of origin.

      Tags evidencing the certification should be displayed on all garments containing fur.

      Where possible (e.g. Rabbit fur) this should be a by-product of the food industry.

      If fur is sourced from wild animals then the animals must only be sourced via regulated trappers.

      No fur should ever be sourced from endangered or threatened species.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Covid-19 Information

      COVID-19 Information for our customers

      Please check this page for the latest information as we continue to follow the Government's roadmap out of lockdown and we look forward to welcoming you back to our stores.


      In Store Safety

      Since our stores were instructed to close, we have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with Government guidelines when we reopen.

      All customers and staff members will be required to wear face coverings unless medically exempt.

      We regret that fitting rooms will initially remain closed.

      The safety and well being of our staff and customers remains our primary focus, and we have invested heavily to ensure social distancing and other recommendations will be followed. A dedicated, specialist team will be continually reviewing and, if necessary, adjusting all procedures once we re-open, so please be assured that we are doing all we can to protect you, your families and our in-store team.


      Store Returns

      To help at this uncertain time, we've extended our returns policy. We'll now be accepting late returns up to 28 days after stores reopen. This is subject to our usual exceptions. For more information about returns click here.


      Shopping Online

      You can still shop with us online and our home delivery services are running as usual.

      Click & Collect deliveries are currently unavailable but will resume on Monday 3rd May.

      British Forces Postal Office deliveries remain available.

      European and International deliveries remain available.

      Please check here for full delivery offer.


      Customer Services

      If you didn't find the answer to your query above, you can contact our customer service team here.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
      Guide To PEGI Ratings

      As of 30th July 2012, the PEGI Ratings on video games stopped being voluntary guidelines and are now legally enforceable ratings.

      The PEGI (Pan European Game Information) system was introduced several years ago as a way of indicating the age ranges that a game is suitable for. The PEGI System is now classified by the Video Standards Council, rating each game on its content, rather than its playability or difficulty.

      Each game is rated at one of five age levels, and like BBFC ratings, it is an offence to supply a game to anyone below the rightful age limit, and punishable by a fine up to £5000 or up to 6 months in prison. ID may be required to purchase higher age-rated games.

      The BBFC will continue to rate non-game footage in games, such as trailers, featurettes, and bonus DVDs. They will also remain responsible for classifying any games featuring pornographic material.

      So you can be sure the game you are choosing is appropriate for you or your child, the age logo will appear on the front cover, and on the listing page for the game on our website.

      #

      Suitable for children aged 3 and over

      #

      Suitable for children aged 7 and over

      #

      Suitable for children and teens aged 12 and over

      #

      Suitable for teens aged 16 and over

      #

      Suitable for adults aged 18 and over

      Content Descriptors

      PEGI also have a series of Content Descriptors, which provide extra information detailing what kind of content is in the game and why it has been given a particular rating. This should help customers make an informed decision whether the game is right for them.

      #

      Violence - Game contains depictions of violence, including fantasy violence

      #

      Bad Language - Game contains language that some may find offensive

      #

      Fear - Game may be frightening or scary, particularly for younger children

      #

      Sex/Nudity - Game contains nudity and/or sexual references or behaviour

      #

      Drugs - Game refers to or depicts the use of drugs

      #

      Gambling - Games that encourage or teach gambling

      #

      Discrimination - Game contains depictions of, or material which may encourage, discrimination

      #

      Online gaming

      These serve a useful purpose on a pan-European basis where there are different views on levels of acceptability in the matter of bad language, sex and nudity.

      To find out more about PEGI and PEGI ratings, or for any questions or comments regarding PEGI ratings, please visit www.pegi.info. To learn more about legal classification of games, please visit www.videostandards.org.uk.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.