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Delivery Options

You can choose between these delivery options:

Delivery option

Cut off

Delivery Times

Cost (£GBP)

Standard Delivery

23:59

3 to 7 days

4.99

Next Day Delivery

20:00

Next Day

9.99

Next Day Delivery by DPD (Carbon Neutral)

20:00

Next Day

11.99

Click & Collect
Spend £200 and receive £10 voucher to spend in-store. *Terms apply.
23:593 to 7 days6.99
Oversized Delivery23:593 to 7 days19.99
Specialist Delivery23:593 to 7 days19.99

Bank / Public holidays are not included.

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European Delivery Costs

Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.

Delivery will take been 3 - 14 Days, Public and Bank Holidays are excluded.

CountryCost from (GBP)CountryCost from (GBP)
Albania11.66Andorra9.99
Austria8.33Belarus11.66
Belgium5.83Bosnia and Herzegovina11.66
Bulgaria9.99Canary Islands21.66
Croatia9.99Cyprus10.83
Czech Republic9.99Denmark8.33
Estonia9.99Finland8.33
France5.83Germany5.83
Gibraltar8.33Greece9.99
Guernsey5.83Hungary9.99
Ireland5.83Italy8.33
Jersey5.83Latvia9.99
Liechtenstein8.33Lithuania9.99
Luxembourg5.83Malta10.83
Moldova11.66Monaco10.83
Montenegro11.66Montserrat21.66
Netherlands5.83Norway8.33
Poland9.99Portugal8.33
Romania9.99Serbia11.66
Slovakia9.99Slovenia9.99
Spain8.33Sweden8.33
Switzerland8.33Turkey11.66
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Click and Collect

You can get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel will take Three (3) to seven (7) working days  to be delivered to your chosen store for only £6.99


You will receive a £20 voucher to spend in-store if your order is above £400 (excluding the delivery charges) when you collect your order from your nominated store.

Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.

Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill

For under 18s:
• National Insurance Card
• Medical Card
• Savings Book

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

You have up to 28 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund.

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Where is my order?

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.

Click & Collect deliveries take three (3) to seven (7) days

Standard Delivery takes three (3) to seven (7) days

Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays).

You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.


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Webchat

Our Webchat is here to assist you.

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Email

We might take a day or two to answer your email.

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Facebook

Message us on Facebook. We will reply as soon as possible.

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Telephone

Call us for assistance with any queries you may have.

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Tracking delivery

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

Click & Collect deliveries take three (3) to seven (7) days

Standard Delivery takes three (3) to seven (7) days

Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays). 

You can also find that tracking reference number in your order history, to track the progress of your shipment.

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Can I track my delivery overseas?

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

Please use that tracking reference to keep tabs on the progress of your delivery.

Our international couriers deliver Monday to Friday.


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Why is my order late?

Depending on what delivery option you selected your order might still be out for delivery.

Click & Collect - delivery to your chosen store, three (3) to seven (7) days.

Standard Delivery - three (3) to seven (7) days.

Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays). 

You can also check the status of your order using your tracking number we sent you in the confirmation email.  

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Webchat

Our Webchat is here to assist you.

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Facebook

Message us on Facebook. We will reply as soon as possible.

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Twitter

Tweet us, and we will do our best to assist.

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Why has my order/item returned to sender?

Our delivery partners will attempt to deliver your order three times. 

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

Still need to contact us
Webchat

Our Webchat is here to assist you.

Start chat
Facebook

Message us on Facebook. We will reply as soon as possible.

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Twitter

Tweet us, and we will do our best to assist.

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