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Orders & Product Help
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Placing Orders
Placing OrdersHow do I apply a discount code?
If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to do is enter the promo code in the field under the ‘total’ order amount and then select ‘Apply’.
If your order meets the requirement for the code the discount will be applied to your order and will show in the ‘order summary’:
Any other codes need to be added in the payment section.
Some of our offer codes require you to be logged in to your account online to receive the discount. Please make sure you've logged in using the email address which you received your offer.
Once you’ve selected your delivery option, you will be presented with all the payment options available for your order. Select ‘Apply Promo Code’ enter the code provided to you and then select ‘Apply'.
Please note:
Terms and conditions apply to all our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.
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What payment options are accepted?We accept most well known payment methods:
- Alipay
- American Express (AMEX)
- Apple Pay
- Bancontact
- Gift Cards
- Giropay
- iDEAL
- Maestro
- Mastercard
- P24
- PayPal
- SOFORT
- VISA
- VISA Debit
The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.
There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.
If you're using a gift card or eVoucher and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.
If you're using a gift card or eVoucher and you don't spend the whole amount, the remaining balance will be stored on that gift card or eVoucher.
You can't buy gift cards or eVouchers using gift cards or eVouchers as a payment option.
You can still pay using a gift card or eVoucher when using a promotional code.
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What is payment authentication?Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
How do I activate my card?
You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.Who do I contact for further information?
If you require more information around the payment authentication process, please contact your card issuer directly.If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
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Payment issuesIf you are getting error messages when making a payment using a card, please check the following:
- The address registered on your card matches the billing address in My Account/on your order
- You are entering the card details correctly e.g the expiry date and security code from the back of your card
- Has your bank declined the payment, you will need to contact your card provider as they will have more information.
- Try using a different card or payment method.
Once you've checked all of the above and you are still experiencing problems, please contact us and include as much detail as you can around the error:
- The error message you are seeing
- A description of the problem
- What payment method you are trying to use
- What the products are you’re trying to purchase
- What internet browser you are using or if you are using our app
- Any other details that could be useful
Please note: If you are experiencing problems whilst using PayPal or Frasers Plus to make a payment, you will need to contact them directly.
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Why is my bank showing two charges for my order?We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-5 working days.
In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
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Can I use my gift card online and in store?Yes, Gift cards and eVouchers can be used in UK branches of our stores as well as online, but only for the retailer where your gift card or eVoucher was purchased unless otherwise stated. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will see the options available to you during the checkout process.
You can use the full or part balance of your gift card. Any remaining value will be stored on the gift cards or eVouchers. You can also use your gift card or eVoucher as part payment, together with any other approved payment option.
Here are some further terms and conditions around our gift cards;
- Gift cards and eVouchers may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
- Gift cards and eVouchers should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
- Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
- Gift cards and eVouchers cannot be used to buy further gift cards.
- Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.
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Can I use my credit note online and in store?Yes, credit notes can be used in UK branches of our stores as well as online, but only for the retailer where your credit note was issued.
You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.
Here are some further terms and conditions around our credit notes;
- Gift cards and eVouchers may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
- Gift cards and eVouchers should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
- Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
- Gift cards and eVouchers cannot be used to buy further gift cards.
- Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.
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Can I cancel or make changes to my order?I need to cancel my order
Once you've placed your order, it immediately begins processing through the system so that we can get it to you as fast as possible.
Depending on the status of your order, we may be able to cancel it for you. Please contact Customer Service so we can check this further for you.
If your order has already been shipped or started going through our automated fulfilment process, we will not be able to cancel it for you. Please refer to our returns policy for details on how to return your order once received.I need to change the address
We cannot change your delivery address once your order is placed. If you're concerned about being unavailable, some delivery partners may leave your parcel with a neighbour or in a safe location. Use the ‘Click to track order’ button in your ‘Order shipped’ email to check if these options are available.
If you can no longer access the address you chose, please contact Customer Service and we will ask our delivery partner to return your order back to us for a full refund. Please note, if this is possible, it can take up to 14 days. If you still want your order, you will need to place it again as we can only ship to the address entered at checkout.I need to change my order
Once an order has been submitted, we cannot make any changes to it, this includes:
- Adding or removing items
- Changing colours or sizes
- Changing the delivery options
- Applying promotional discounts
- Changing the email address entered for this order
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Apply Gift Card, eVoucher or Credit NoteLove2Shop Vouchers
Love2Shop Vouchers are not accepted instore or online by Flannels.
Love2Shop Flexecash Gift Cards
Love2Shop Flexecash Gift Cards are not accepted instore or online by Flannels.
However, you can buy Flannels eVouchers using your Love2shop Flexecash Gift Card, via the Love2Shop Manage My Account page ( www.love2shop.co.uk/login ). To do this-
- Login to Manage My Account
- Select Exchange
- Select the value(s) and quantity and use the value on your Love2shop Gift Card to buy Flannels eVouchers.
You can then redeem the eVoucher online or in store at Flannels.
Gift Card/Store Credit Note
Once you’ve added your items to the basket and selected your delivery option you will be taken to the payment section. You will be presented with all the payment options available for your order. Select ‘Use Gift Card or eVoucher’ and enter your eVoucher/credit note code and pin number and then select ‘Redeem Gift Voucher’. If you are unsure where you can find your eVoucher code and pin, please check our FAQ - Where do I find my voucher code and pin?
You can add up to 10 codes, if you wish to apply more eVouchers/Gift cards/credit notes to the same order please follow the above steps again for each code.
Pre-Paid Mastercard/3rd Party Contactless Gift Card
If you are using a Contactless Gift Card from a 3rd party retailer, please select ‘Credit/Debit Card’ and enter the details from your Contactless Gift Card like you would with a bank/credit card.
Please note: We are unable to add promotion codes or discounts once your order has been placed.
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Where do I find my voucher code and pin?eVoucher
If you are using an eVoucher the code and pin can be found in the grey box in the email received. It will looks something like this:
If you are using a Contactless Gift Card from a 3rd party retailer, these work like a bank/credit card. If you are struggling to use this please check: Apply Gift Card, eVoucher or Credit Note.
Gift Card
If you are using a Gift card purchased in store then the code and pin can be found on the back of your gift card under the bar code. To reveal the pin number you will need to scratch off the silver box.Store Credit Note
If you have previously returned an item to store and received a credit note these can only be used online if there is a 4 digit pin included on your credit note. This can be located on the credit note supplied with your refund receipt by the store.Did you find this article helpful? Yes No
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How do I check the balance on my Gift Card or eVoucher?To view your balance on a Gift card or eVoucher you will need to add your items to the basket first and then once you've selected your delivery option you will be taken to the payment section. You will be presented with all the payment options available for your order. Select ‘Use Gift Card or eVoucher’ and enter your eVoucher/credit note code and pin number and then select ‘Check remaining balance’, you will then be able to see your balance.
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I'm experiencing problems with my gift card or eVoucherIf you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:
- Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
- Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.
- The website crashing on a previous checkout attempt.
- If you were paying for part of the order with a different payment method (such as a credit or debit card) and then encountered an issue at your banks side relating to that payment attempt.
Sadly this means the Gift card/eVoucher will be temporarily frozen, please allow 48 hours for it to reset and then try again. Our customer service team are unable to speed this along.
Please note: If you have a Love2Shop flexecash gift card, you can buy Flannels eVouchers using your Love2Shop Flexecash Gift Card, via the Love2shop Manage My Account page ( www.love2shop.co.uk/login ).
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Do you offer Student or Blue Light discounts?We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or Blue Light. We would recommend you search for us directly on those platforms for further clarity and support as these codes are managed externally, and their terms and conditions can be found on the respective discount provider’s website.
For any issues related to third-party discount codes, we recommend reaching out directly to the discount provider for further support. To ensure you have the most accurate information, we also suggest searching for our offers directly on these platforms.
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Completed Orders
Completed OrdersI'm trying to return my order, but it's not accepting my payment
We're aware some customers are experiencing payment issues when trying to arrange a return.
This is a known issue, please be assured our technical teams are working on fixing this as soon as we can. Sorry for any inconvenience, if you encounter this issue we would recommend you try again after waiting a day.
If however, you don't have much time left to arrange your return, you can make your own return arrangements using your preferred postal service. To do so-
Please package up your parcel securely, ensuring the item is suitable to ship, with original packaging and labels intact.
Inside the parcel, please enclose a letter so the returns team can identify you and your order. On the letter, we need you to include your Order Number, Post Code and Reason for return.
Choose your preferred parcel service, and make arrangements for the parcel to be sent to the following address-
Frasers Group
Customer Returns
Unit D,
Brook Park East,
Shirebrook
NG20 8RYFor peace of mind, we would also encourage you to use a tracked postal service and to keep your proof of return in case you need it later.
IMPORTANT: Returns are inspected when received back, please check our returns policy online if you're unsure.
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I'm trying to return my order, but it's saying my order isn't foundWe're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error may look similar to this after entering your details:
The problem is related to email address and phone numbers. Please be assured our technical teams are working on fixing this issue. If you're seeing the above error - please instead try to enter your Order Number and Post Code to view your order.
If the problem persists, we recommend you make alternative arrangements using your preferred postal service. To do so-
- Please package up your parcel securely, ensuring the item is suitable to ship, with original packaging and labels intact.
- Inside the parcel, please enclose a letter so the returns team can identify you and your order. On the letter, we need you to include your Order Number, Post Code and Reason for return.
- Choose your preferred parcel service, and make arrangements for the parcel to be sent to the following address-
FRASERS GROUP
Customer Returns
Unit D,
Brook Park East,
Shirebrook
NG20 8RYFor peace of mind, we would also encourage you to use a tracked postal service and to keep your proof of return in case you need it later.
IMPORTANT: Returns are inspected when received back, please check our returns policy online if you're unsure.
Where can I find my order number? You can find this on the emails we send to you, or from your order history when you are logged in to the website.
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I've received the wrong itemIf the item you received differs to what you ordered or expected-
For orders placed online - Please contact our Customer Service team within 28 days from the delivery date with full details of the wrong item that you've received, and we will investigate this for you.
When contacting us, please also provide a clear image showing the tags and product code so we can better help you.
Please note that some items may be received in a slightly different colour or style to what is pictured online. These products will mention this on the product description, so we would recommend you check this before contacting to avoid disappointment.
For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.
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My item is faultyIf you've identified a fault with an item you ordered:
For orders placed online - please contact our Customer Service team with full details of the item and fault and we will investigate this for you.
When contacting us, please also provide clear images showing the fault so we can better help you.
Please note, all products will be inspected when returned and during cases where the item has been damaged, or caused by wear and tear, the products will be returned to you.
For orders bought in stores - please visit the store with the product and proof of purchase so they can try to help you.
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I'm missing an item from my orderWe’re sorry there’s items missing in your order.
Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing.
If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.
If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.
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Why have you cancelled my order or item?You're order may have been cancelled due to one of the following reasons:
- The items are out stock when it comes to packing your order
- The items are not available for shipping out of the UK
- The billing address doesn't match the details your payment provider has on records.
You will receive an 'Order cancelled' email to confirm which items have been cancelled and the pending payment amount will be released to your original payment methods. Please allow 2-5 working days for this to be cleared.
Please note: If your item included in a sale and then cancelled because the item was out of stock, we will not be able to honour this price if the item come backs in to stock after the sale has ended.
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My order has been cancelled, but it appears that I have still been chargedIf your order has been cancelled, you will be refunded to your original method of payment within 2-5 days.
The time might depend on your banks processes.
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I haven’t received my gift cardPlease check your or the recipient’s junk folder if you haven’t received your eVoucher.
If you still can’t find it, please contact us and we will be happy to help.
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My item is incomplete or missing partsIf your item has not arrived in a complete condition:
For orders placed online - Please contact our Customer Service team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.
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How can I get a VAT receipt?VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed' email.
If you haven't received this email, please check your junk folder.
How do I view my previous invoices online?
If you placed your order whilst logged in to your online account, all your orders will be saved in your 'Order history summary'. If your order is older than 6 months, please press 'Complete history' to view these orders.
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When will I receive my Pre-order item?Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change, please see the item product description on our website to check the latest pre-order date.
Once your order has been dispatched you will be sent an 'Order Shipped' email to let you know your order is on the way.
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Placing Orders
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Returns & Refunds
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Returns
ReturnsI need to return an item bought online
You have 28 days
to return your itemYou will have to cover the cost of the return postage Once returned, allow
14 days to be refundedReturning an item shipped by a Brand Partner?Please visit our Brand Partner Returns article as different instructions for return may be required.Items shipped by a Brand Partner will look like this on your emails:
How to return an online order
1 Securely repack your items so they are safe for shipping. Items must have not been used, worn, or washed & must be in a resalable condition, in their original packaging with all tags attached. 2 Items that were shipped from our warehouse, return your parcel to:
Evans Cycles,
Unit B,
Brook Park East,
Shirebrook, NG20 8RY3 Send your parcel back using your preferred postal or courier service, please note that postage will be payable. We do not offer a free returns service for unwanted items. 4 For peace of mind, we encourage you to keep a receipt of proof of return. Allow 14 days from the date of return for this to be credited back to your original payment method. If your item is faulty, please contact our Customer Service team and provide images of both the item and the fault. If you have a faulty bike you will be asked to provide the following photos:
- Whole bike
- Bike area with Fault / Damage
- Box showing any damage
- Box showing the shipping labels
During cases where the fault is difficult to demonstrate on a photo we may need you to send a short video demonstrating the fault.
Other important information related to returns
- All items are inspected upon return, if we don't find a manufacturing fault and is simply due to wear and tear, we will return the item to you.
- If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
- For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
- Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
- Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
- All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
- Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
- Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
- Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
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Return an item bought online, shipped from a brand partnerYou have 28 days
to return your itemYou will need to pay for the returns postage Once returned, allow
14 days to be refundedItems shipped by a Brand Partner will look like this on your emails:
What is a Brand Partner?
Some items sold on our website are shipped directly from one of our Brand Partners. In case of returns, it's important you send Brand Partner items to the correct address, so that they can be checked and refunded for you.
How to return a Brand Partner order
1 Identify the name of the Brand Partner by checking your emails to identify who shipped that item (if it doesn’t name a brand partner alongside the product, it was likely shipped directly from us) 2 Find your specific Brand Partner from the search tool below. This will give you an overview of how returns work, for that supplier. 3 Follow the instructions to arrange your return where this is possible. Other important information related to returns
- If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
- For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
- Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
- Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
- All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
- Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
- Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
- Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
[ { "id": "supid01", "name": "3P Enterprise Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire GL16 8PJ" }, { "id": "supid02", "name": "4Down Distribution", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "4Down Distribution Ltd, Unit 6 Northridge Business Park, Haywood Way, Hastings, East Sussex TN35 4PP" }, { "id": "supid03", "name": "Ace Casual", "returnsInstructions": "Pack securely and send via tracked mail. For any items delivered via Oversized Delivery please get in touch with our Customer Service team for assistance.", "returnsAddress": "Ace Casual, Bradford Road, Brighouse HD6 4DJ" }, { "id": "supid04", "name": "Agent Provocateur", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "For hygiene reasons, returns of underwear items will not be accepted unless the item is defective", "returnsAddress": "Agent Provocateur Returns, C/O Amethyst Group, Lodge Road, Staplehurst, Kent TN12 0QN" }, { "id": "supid05", "name": "Alan Symonds And Company", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Alan Symonds & Company Limited, Westminster House, Bakewell Road, Orton Southgate, Peterborough PE2 6WA" }, { "id": "supid06", "name": "Allison Baby", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Allison Baby UK Ltd, Unit 15-17 Canal View Business, Wheelhouse Road, Rugeley, Staffordshire WS15 1UY" }, { "id": "supid07", "name": "A-Mir And Co", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Amir, Amir house, Taylors Lane, Oldbury B69 2BN" }, { "id": "supid08", "name": "Arora Design", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Arora Design LTD, Buccleuch Mills, Langholm, Dumfriesshire DG13 0EB" }, { "id": "supid09", "name": "Aspire Furniture", "returnsInstructions": "Please contact our Customer Service team for further assistance.", "importantInfo": "For hygiene reasons, we are unable to accept returns on opened mattresses." }, { "id": "supid10", "name": "Aye Do", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "13 Murieston Green, Murieston, Livingston EH54 9EQ" }, { "id": "supid11", "name": "Babymore", "returnsInstructions": "Please contact our Customer Service team for further assistance.", "importantInfo": "For hygiene reasons, we are unable to accept returns on opened mattresses." }, { "id": "supid12", "name": "Baker & Taylor", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Baker & Taylor UK Ltd, Unit 13 Empire Road, Bicester OX26 2FL" }, { "id": "supid13", "name": "Beam Feature", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Studio Returns, Beamfeature Distribution, Lidice Road, Goole DN14 6XL" }, { "id": "supid14", "name": "Benross Marketing", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Benross Marketing Ltd 22 Goodlass Road, Liverpool L24 9HJ " }, { "id": "supid15", "name": "Bio-Synergy", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Bio-Synergy Ltd, 469 Finchley Road, London NW3 6HS" }, { "id": "supid16", "name": "Birlea Furniture", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid17", "name": "Bluestem Group", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "38 Bluestem Road, Ransomes Industrial Estate, Ipswich IP3 9RR" }, { "id": "supid18", "name": "Boxer", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Boxer Gifts, Swinnow Lane, Leeds LS13 4BS" }, { "id": "supid19", "name": "Brakeburn", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Jackson Distribution Ltd, Main Warehouse, 1 Willis Way, Poole BH15 3SS" }, { "id": "supid20", "name": "Bunty Pet Products", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Unit 1 St Mary's Industrial Park, Talbot Road, Newton, Hyde SK14 4HN" }, { "id": "supid21", "name": "Carte Blanche Greetings", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Carte Blanche Greetings Ltd, Unit 3, Chichester Business Park, Tangmere, Chichester, West Sussex PO20 2FT" }, { "id": "supid22", "name": "Cascade Holdings", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Cascade Holdings Ltd, Gorse Mill, Gorse Street, Chadderton, Oldham OL9 9RJ" }, { "id": "supid23", "name": "Character World", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid24", "name": "Charles Bentley", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Factory Outlet, Charles Bentley and Son Ltd, North Road, Loughborough LE11 1QJ" }, { "id": "supid25", "name": "Chicken Cyclekit / Go Cycle Shop", "returnsInstructions": ". Please contact our Customer Service team for further assistance." }, { "id": "supid26", "name": "Clair De Lune", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "For hygiene reasons, we cannot accept returns for Mattresses, Stands and High Chairs.", "returnsAddress": "Clair de Lune, Shentonfield Road, Sharston Ind Est, Manchester M22 4RW" }, { "id": "supid27", "name": "Comfy Living", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid28", "name": "Comfy Quilts", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "For hygiene reasons, we cannot accept returns of items that have been used.", "returnsAddress": "Comfy Quilts, Hanson Point, Hanson Close, Middleton, Manchester M24 2HD " }, { "id": "supid29", "name": "Crafters Companion", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Crafters Companion. St Cuthbert Way, Aycliffe Business Park, Newton Aycliffe DL5 6XW" }, { "id": "supid30", "name": "Craghhoppers", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Unit B, Brook Park East, Shirebrook NG20 8RY" }, { "id": "supid31", "name": "Create Your World", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham DL13 3BF" }, { "id": "supid32", "name": "Cube / Oneway Bikes", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Cube Store, Dobbies Garden Centre, Bath Rd, Gloucester GL10 3DP" }, { "id": "supid33", "name": "Dezac", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "The Dezac Group Ltd , Returns Department , Longhope Business Park , Monmouth Road, Longhope GL17 0QG," }, { "id": "supid34", "name": "Digitek Trading", "returnsInstructions": "Please contact our Customer Service team for further assistance.", "returnsAddress": "Digitek Trading Ltd, (S001 Returns), Unit 3 Rinus Business Park, Darwen, Lancashire BB3 2QX" }, { "id": "supid35", "name": "Dimension 6 Fitness", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "Items must be returned in original packaging and with tags attached.", "returnsAddress": "Nike Strength- PDS Direct, Halfords Lane units 1-7, West Midlands, B71 4LF" }, { "id": "supid36", "name": "Downland Bedding Co", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool L3 6ER" }, { "id": "supid37", "name": "Dreams N Drapes", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "JRS Online Returns, Unit 1-2 Cleggs Lane, Industrial Site, Ravenscraig Road, Little Hulton, Manchester M38 9PU" }, { "id": "supid38", "name": "DT Global / Scent International", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Unit 6, Dallas Court, Salford M50 2GF" }, { "id": "supid39", "name": "Endura", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Endura Ltd, 3 Starlaw Park, Livingston EH54 8SF" }, { "id": "supid40", "name": "Epe International", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid41", "name": "Eskuta", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Unit 5 Bermuda Innovation Centre, st Davids Way, Nuneaton CV107SD" }, { "id": "supid42", "name": "Esselle Retail", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Arthouse c/o Sambro International, Hardys Gate, Dumers Lane, Bury BL9 9UE" }, { "id": "supid43", "name": "European Merchandising Serv. UK", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "ATL Fulfilment - Unit 7a Moorlandgate Business Park, Cowling Road Chorley, Lancashire PR6 9FE" }, { "id": "supid44", "name": "Eurosonic", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "ESG, Sambro (Goods Out Bay 5) Dumers Ln, Bury BL9 9UE" }, { "id": "supid45", "name": "Exposure Lights", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Ultimate Sports Engineering, Unit 4 Bury Mill Farm, Pulborough RH20 1NN" }, { "id": "supid46", "name": "Extra UK", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough NN8 6XF" }, { "id": "supid47", "name": "Firelog", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Returns Dept at Studio, Willowtree Marina, West Quay Drive, Hayes, Middlesex UB4 9TA" }, { "id": "supid48", "name": "Fit @ Home", "returnsInstructions": "Please contact our Customer Service for further assistance." }, { "id": "supid49", "name": "Fizz Creations", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Fizz Creations, 6 Commerce Way, Lancing BN15 8TA" }, { "id": "supid50", "name": "Gablemere", "returnsInstructions": "Please contact our Customer Service for further assistance." }, { "id": "supid51", "name": "Gardeco", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster DY11 7QL" }, { "id": "supid52", "name": "Gardiner Bro's", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Gardiner Bros & Co Unit 4, St Modwen Park, Quedgeley, Gloucester GL10 3EZ" }, { "id": "supid53", "name": "Gem Order", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham B75 7BU" }, { "id": "supid54", "name": "Get The Label", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Returns department, Get The Label, 22 Leacroft Road, Birchwood, Warrington WA3 6PJ" }, { "id": "supid55", "name": "GFW ", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid56", "name": "Gift Republic", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Unit 1-5 Macrome Road, Wolverhampton WV6 9HG" }, { "id": "supid57", "name": "Gordon John Textiles", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "GJT Ltd, Springwell Mill, Church Street, Heckmondwike WF16 0LF" }, { "id": "supid58", "name": "Graham And Brown", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Shuttleworth Mead Distribution Centre, Unit 7, Padiham, Lancashire BB12 7NG" }, { "id": "supid59", "name": "Grange Communications", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Grange Communications, 22 Great king Street, Edinburgh EH36QH" }, { "id": "supid60", "name": "Gulcon", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Gul Watersports Ltd, Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon TQ4 7QR" }, { "id": "supid61", "name": "Gym Kit UK", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Gymkit UK, Unit 1, 130 Station Road, Whittlesey PE7 2EY" }, { "id": "supid63", "name": "Half Moon Bay", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Half Moon Bay Ltd, Unit 9 Hercules way, Bower hill Industrial Estate, Melksham SN12 6TS" }, { "id": "supid64", "name": "High Street TV Group", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "High Street TV Corby, PO Box 7903, Corby NN17 9HY" }, { "id": "supid65", "name": "Home Curtains UK", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "Both curtains must be sent back, Home Curtains won't accept part returns.", "returnsAddress": "Home Curtains, Stoney Street, Sutton in Ashfield, Nottingham NG17 4GH" }, { "id": "supid66", "name": "Hy-Pro", "returnsInstructions": "Please contact our Customer Service team for further assistance" }, { "id": "supid67", "name": "Ickle Bubba", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Ickle Bubba, Atlantic House, Swansea SA7 9FJ. " }, { "id": "supid68", "name": "IGSM ", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "1 Dewar Court, Astmoor, Runcorn WA71PT" }, { "id": "supid69", "name": "In The Style", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Heywood, Charles House, Pilworth Road, Heywood OL10 2TA" }, { "id": "supid70", "name": "International Bullion and Metal Brokers", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned, unless faulty or damaged. Personalised items cannot be returned for reasons relating to the bespoke nature of the goods.", "returnsAddress": "PO Box 64378, London, EC1P 1NE" }, { "id": "supid71", "name": "I-Ride", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex BN27 4EL" }, { "id": "supid72", "name": "J And R Sports", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty business park, Vesty Road, Aintree, Merseyside L30 1NY" }, { "id": "supid73", "name": "John Cotton Group", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "Perishable items cannot be returned.", "returnsAddress": "John Cotton Group Limited, Low Mill Lane, Ravensthorpe WF13 3LX" }, { "id": "supid74", "name": "Jon Richard", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned. All hair items have a tamper label, if this removed, the goods cannot be returned.", "returnsAddress": "Jon Richard, Tilson Road, Manchester M23 9GF" }, { "id": "supid75", "name": "JS International", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "JS International Ltd, Unit B 3 Regal Way, Watford WD24 4YJ" }, { "id": "supid76", "name": "JVL", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "JVL - Goods In, Orchard Business Park, Mytholmroyd HX7 5HZ " }, { "id": "supid77", "name": "Kandy Toys", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "KandyToys (Returns), Hill Barton Business Park, Sidmouth Road, Exeter, Devon EX51DR" }, { "id": "supid78", "name": "Kidderminster Footwear ", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid79", "name": "Kipfold", "returnsInstructions": "Please contact our Customer Service team for further assistance. " }, { "id": "supid80", "name": "Lakeland Fabrics", "returnsInstructions": "Please contact our Customer Service team for further assistance. " }, { "id": "supid81", "name": "Lassic", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Returns Department, Lassic Ltd, Dawson Lane, Bradford BD4 6HN" }, { "id": "supid82", "name": "Leeds Plywood And Doors", "returnsInstructions": "Please contact our Customer Service team for further assistance.", "returnsAddress": "Leeds Plywood And Doors LTD Midland Road, Leeds LS10 2RJ" }, { "id": "supid83", "name": "Levitex", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Greenheys, Pencroft Way, Manchester M15 6JJ" }, { "id": "supid84", "name": "Lifetime Brands", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid85", "name": "Living And Home", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Wenrit Global Ltd, Unit 1-3 Montague House, Mathews Street, Manchester M12 5BB" }, { "id": "supid86", "name": "Luceco", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Luceco UK Ltd, Stafford Park 1, Telford, Shropshire TF3 3BD" }, { "id": "supid87", "name": "Lucky Dip", "returnsInstructions": "Please contact our Customer Service team for further assistance.", "importantInfo": "Perishable items, such as confectionary cannot be returned." }, { "id": "supid88", "name": "Mashco", "returnsInstructions": "Please contact our Customer Service team for further assistance.", "importantInfo": "Any toiletries/consumables and spare parts are not returnable." }, { "id": "supid89", "name": "Melrose Textile Co", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid90", "name": "Merloni Domestic Appliances / Whirlpool / European Appliances", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid91", "name": "Meroncourt Europe", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire SG15 6SG" }, { "id": "supid92", "name": "Meyer", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Meyer Group Limited, Wirral International Business Park, Riverview Road, Bromborough, Wirral CH62 3RH" }, { "id": "supid93", "name": "Modrec International Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Modrec International Ltd, Gateway 2, Wesley Way, Benton Square Industrial Estate, Newcastle Upon Tyne NE12 9TA" }, { "id": "supid94", "name": "Momentum Hyper", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex CM2 7HY" }, { "id": "supid95", "name": "MV Sports", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid96", "name": "My Babiie Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "1 St. James Business Park, Henwood Ind. Estate, Henwood, Ashford TN24 8DH" }, { "id": "supid97", "name": "Nielsen Bainbridge Limited", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid98", "name": "Norcros Group T/A Croydex Limited", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Croydex, Central Way, Andover Hampshire SP10 5AW" }, { "id": "supid99", "name": "Nudea", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire SL7 3RZ" }, { "id": "supid100", "name": "Obaby", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid101", "name": "Optima Manufacturing Jewellers Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned.", "returnsAddress": "Optima Ltd, 124 Hockley Hill, Birmingham B18 5AN" }, { "id": "supid102", "name": "Oxford Products Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Priority Return, Oxford Products Ltd, De Havilland Way, Witney OX29 0YG" }, { "id": "supid103", "name": "Peers Hardy", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned.", "returnsAddress": "Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley Way, Solihull B37 7GN" }, { "id": "supid104", "name": "Personalised Memento", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid105", "name": "Pet Brands Limited", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Pet Brands, Paramount House, Gelderd Road, Birstall, Batley, WF179QD" }, { "id": "supid106", "name": "Phoenix Textiles Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Phoenix Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield HD8 9HH" }, { "id": "supid107", "name": "Plum Play", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Plum Products Ltd, Middle Street, The Cliff, Ingham, Lincoln LN1 2YQ" }, { "id": "supid109", "name": "Portmierion", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Portmeirion, PMGUK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire ST4 8GR" }, { "id": "supid110", "name": "Premier Decorations Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex HA4 0EJ" }, { "id": "supid111", "name": "Prestige Touch", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "Food, drink and cosmetics items cannot be returned. For hygiene reasons, we also cannot accept returns for any items where the seals/cellophane has been opened.", "returnsAddress": "Linmar House, East Portway Business Park, Andover SP10 3LU" }, { "id": "supid112", "name": "Product Care Group Trading Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "AP Taylor Ltd, 5 Arenson Centre, Arenson Way, Dunstable, Bedfordshire LU5 5UL" }, { "id": "supid113", "name": "Pure Electric", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid114", "name": "Raleigh", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid115", "name": "Rapport Home Furnishing", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Rapport Home Furnishings Ltd, Unit 23 Cosgrove Way, Luton LU1 1XL" }, { "id": "supid116", "name": "Rashmian Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip HA4 0EJ" }, { "id": "supid117", "name": "Rayware Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Rayware Limited, DD Returns, Mayflower Avenue, Hunts Cross, Liverpool L24 9BA" }, { "id": "supid118", "name": "Regatta", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Unit B, Brook Park East, Shirebrook NG20 8RY" }, { "id": "supid119", "name": "Rewards and Gifts Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "Any technology products will not be accepted with personal information on the item, such as iCloud locked, personal photos or any other personal information for return due to GDPR. Health & Beauty items will not be accepted if opened or partly used unless there is a problem or fault with the product.", "returnsAddress": "P1 4&5, Heywood Distribution Park, Heywood, Lancashire OL10 2TT" }, { "id": "supid120", "name": "Ricomex UK Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester M22 4ZS" }, { "id": "supid121", "name": "Riva Home Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Riva Paoletti Ltd Riva Home, Coal Road, Leeds LS14 1PS" }, { "id": "supid122", "name": "RKW Electrical Distributors", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid123", "name": "Robbie Toys Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, Minster, Ramsgate CT12 5EZ." }, { "id": "supid124", "name": "Rock Luggage", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "24 Wadsworth Road, Greenford, Middlesex UB6 7JZ" }, { "id": "supid125", "name": "Ryder Imports", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Ryder Hub, The Old Wagon Works, Mantle Lane, Coalville LE67 3DW" }, { "id": "supid126", "name": "S Green and Sons Limited", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "20 Commercial Rd, London N18 1TP" }, { "id": "supid127", "name": "S W Living Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "SW Living Ltd, Asia Mill, Bradford Road, Bolton BL3 2HE" }, { "id": "supid128", "name": "Sabichi Homewares Limited", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid129", "name": "Searchlight Electricals", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Searchlight Electric, 900 Oldham Road, Newton Heath, Manchester M40 2BS" }, { "id": "supid130", "name": "Second Chance Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Units 1-4 Pipers Court, Amy Johnson Way, Blackpool FY4 2RT" }, { "id": "supid131", "name": "Shankar (UK) Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Shankar UK, 63 Major Street, Wolverhampton WV2 2BL" }, { "id": "supid132", "name": "Shire Garden Buildings", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid133", "name": "Silverfish", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Silverfish UK Ltd, Units 3a-3c Woodacre Court, Saltash Parkway Industrial Estate, Burraton Road, Saltash, Cornwall PL12 6LY" }, { "id": "supid134", "name": "Sofa.com", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid135", "name": "Something Different Wholesale Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Something Different Wholesale, Upper Fforest Way, Enterprise Park, Swansea SA6 8PJ" }, { "id": "supid136", "name": "Spencer Grace Ltd", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid137", "name": "Spicers of Hythe Limited", "returnsInstructions": "Please contact our Customer Service team for further assistance.", "importantInfo": "All goods are non-returnable as they are perishable." }, { "id": "supid138", "name": "Sports Directory", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Unit 5, Butterly Avenue, Questor, Dartford, Kent DA1 1JG" }, { "id": "supid139", "name": "Sweatband.com", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid140", "name": "Team Tex (UK) Limited", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Merkan Transport, 33 Liliput Road, Brackmills, Northampton NN4 7DT" }, { "id": "supid141", "name": "Tee-Zed Products Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "JAS Contract Logistics, Thurrock Distribution Centre, Unit A Dolphin Park, Dolphin Way, Thurrock RM19 1NZ " }, { "id": "supid142", "name": "The Ace Supply Co. Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Warehouse, Unit A3/4 Southmoor, Industrial Estate, Southmoor Road, Wythenshawe, Manchester M23 9XD" }, { "id": "supid143", "name": "The Activity Superstore Limited", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "TAS (Studio Returns), Freepost RTZB-RRJT-ULYS, 1st Floor, 41-45 High Street, Saffron Walden CB10 1AR" }, { "id": "supid144", "name": "The Electric Incentive Company Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "Used bathroom products cannot be returned.", "returnsAddress": "RETURNS, Unit 12, Sixth Avenue Business Park, Bluebridge Industrial Estate, Halstead CO9 2GU" }, { "id": "supid145", "name": "The Mad Group HQ", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "430 Enterprise Way, Vale Park, Evesham, Worcestershire, WR11 1AD" }, { "id": "supid146", "name": "The Original Metal Sign Company", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "Unless faulty or damaged, personalised items cannot be returned for reasons relating to the bespoke nature of the goods.", "returnsAddress": "The Original Metal Sign Co, Royd Way, Keighley BD21 3LG" }, { "id": "supid147", "name": "Threadbare", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "For hygiene purposes we cannot accept returns of underwear, all swimwear must have their hygiene strip attached.", "returnsAddress": "Dimensions, 1 Glenburn Road, East Kilbride G74 5BA" }, { "id": "supid148", "name": "Transcontinental Snowtime", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire, FY4 4QE" }, { "id": "supid149", "name": "Treat Republic", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "FAO Returns: Unit 2, 6 Greycaine Road, Watford WD24 7GP" }, { "id": "supid150", "name": "Turner Bianca plc", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Turner Bianca, Bell Mill, Claremont Street, Oldham OL8 3EJ" }, { "id": "supid151", "name": "Tyrone Textiles Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "Curtains must be unused, unaltered and returned in their original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund.", "returnsAddress": "30-31 Riverwalk Business Park, Riverwalk Road, Enfield EN3 7QN" }, { "id": "supid152", "name": "Ultimate Home Living", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Unit 5, Froxmer Street, Manchester, Gorton, M18 8EF" }, { "id": "supid153", "name": "United Wheels", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid154", "name": "Unnu Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "UNNU Ltd, Unit B, Clifton Down Shopping Centre - Basement, Alma Vale Road, Bristol BS8 2NN" }, { "id": "supid155", "name": "Upgrade Bikes", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid156", "name": "Valbonne Lingerie (UK) Ltd T/A Cintamani", "returnsInstructions": "Pack securely and send via tracked mail.", "importantInfo": "Underwear sold with hygiene strips must be intact upon returning & products must be in their original packaging.", "returnsAddress": "54/56 Stocks Street, Cheetham Hill, Manchester M8 8QJ" }, { "id": "supid157", "name": "Vantona Home Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Unit 8a, Newby Road, Hazel Grove, Stockport SK7 5DA" }, { "id": "supid158", "name": "Velo Brands", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "VeloBrands Ltd, Copplestone Mills, Copplestone, Devon EX17 5NF" }, { "id": "supid159", "name": "Virginia Hayward Ltd", "returnsInstructions": "Please contact our Customer Service team for further assistance." }, { "id": "supid160", "name": "Weeride UK", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "WeeRide Returns, Silver X Group, Unit 2 & 3 Hamilton Road, Sutton in Ashfield NG17 5LD" }, { "id": "supid161", "name": "Weybury Hildreth Limited", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands DY6 7UZ" }, { "id": "supid162", "name": "Where's that from (AMH Brands)", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "1a Kent Street, Salford, M7 1UH" }, { "id": "supid163", "name": "Widdop Bingham & Co Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Widdop & Co, Broadgate, Broadway Business Park, Chadderton OL9 9X" }, { "id": "supid164", "name": "Wilton Bradley Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Frasers Returns, Wilton Bradley Ltd, Brooke House, Sabre Close, Heathfield Industrial Estate, Devon TQ12 6TW" }, { "id": "supid165", "name": "You Garden Ltd", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "You Garden RETURNS, Long Lane Nursery, Long Lane, Gedney Hill, Spalding PE12 0PP" }, { "id": "supid166", "name": "Zyro Fisher", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Zyro Fisher, Roundhouse Road, Faverdale Industrial Estate, Darlington DL3 0UR" }, { "id": "supid167", "name": "Brand Fusion", "returnsInstructions": "Pack securely and send via tracked mail.", "returnsAddress": "Unit 2, Oldbury Park, Popes Lane, Oldbury B69 4RG" } ]Loading supplier list...Did you find this article helpful? 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I need to return my order or item bought in storeTo return your item(s) bought in store for a credit note or where possible make an exchange, visit any Evans Cycles store within 28 days of purchase provided your item has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.
If a bike purchased from us becomes faulty, we will attempt to repair it or an exchange will be given. In the event we are unable to fix or exchange your bike we will then provide a full refund. Please provide a valid proof of purchase.
Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.
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If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
Can I exchange an order?No, we do not exchange items.
In the event you change your mind, you may be able to return an online item for a full refund. Please check our policies for further information.
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If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
Can I return more than one order in the same parcel?Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.
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If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
Can I return an online order to a store?No.
Stores are only able to accept and process returns for items that were bought from stores.
For returning items ordered online, you would need to arrange to send them to the appropriate returns address. Please note: additional policies apply.
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If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
The store staff refused my faulty item returnAll returns are inspected once received, this includes if you believe one of your items may have a manufacturing fault.
When returning a store purchase to store, a staff member will assess the item to determine whether the issue is a manufacturing defect or the result of normal wear and tear.
If the staff conclude that the fault is due to wear & tear, and you wish to challenge this further, you would need to arrange for the item to be inspected by a reputable third party. Upon providing a headed letter or email from the third party confirming a manufacturing fault, you can return to the store for further support.
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If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
I've lost my store receiptIf you no longer have your receipt or credit note for any reason, the store team may be able to reissue it for you.
To check this, you will need to:-
- Return to the store where you originally purchased the item within 6 months of the purchase date.
- Show the cashier your bank statement with the transaction on (amount, date & time).
If it is over 6 months, or you do not have proof of the payment details, sadly we will not be able to help you further.
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Returns
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My Account
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Technical Issues
Technical IssuesAdd to safe sender list
Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.
Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s whitelist then mail from the specific sender will be allowed.
To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.
Hotmail
1. Open your inbox
2. Click "Options" (at the top right-hand corner of the screen) then "More Options" at the bottom of the dropdown list
3. Select "Safe and Blocked senders" then click "Safe Senders"
4. Copy and paste our email address into the box provided and click "add to list"
5. Our email address has been successfully added to your safe sender listMicrosoft Office Outlook 2003
1. Open your inbox
2. On the toolbar click "Actions"
3. Select "Junk E-mail" from the drop-down menu
4. Select "Add sender to safe senders list"
5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm
6. The email address has now been entered into your Outlook contacts listYahoo!
1. Open your inbox.
2. Navigate to an email from us and click the "Add" button next to our email address
3. If not there already, copy and paste our email address into the email field and click "Save"
4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box
5. The email address has now been entered into your Yahoo! address book.Microsoft Office Outlook 2007
1. Open your inbox
2. Open the “Tools” menu and click "Options"
3. On the “Preferences” tab under “Email” click “Junk Email”
4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
6. The email address has now been added to your contacts list.AOL Mail
1. Open your inbox
2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
3. Click “Add contact” to confirm
4. The email address has now been added to your Contacts listGoogle Mail
1. Open your inbox
2. Navigate to an email from us
3. Click on the "More options" link next to the date
4. Click on "Add sender to Contacts list" in the options list
5. The email address has now been entered into your Gmail contacts list.Did you find this article helpful? Yes No
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If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
I’m having problems signing in. What can I do?If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Please visit the Sign-in page, and then follow the steps.
If you don't have an account you can set one up by visiting our Registration Page. This means you have all your order history and details in one place.
If you're still having problems signing in to your account, please contact us and we'll be happy to help.
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Send feedbackContact UsThanks for your feedback.
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If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
I'm experiencing issues using the websiteYou can refer to the product page and press deliveries to see what options are available.
We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help:
- Try opening a new browser session if this doesn't work open an incognito window (Google) or New InPrivate window (Edge)
- Clear your cache and cookies
- Deactivate any plugins
- Check your HTTPS settings
- Clear your temporary files
- Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet.
Some items cannot be delivered outside of the UK, if you see an error message saying 'The following products cannot be delivered to the country selected:' whist checking out, then we will not be able to proceed with your order. Please remove the item from your basket.
Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.
If you've tried all the above and are still struggling, please get in touch with our Customer Service team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
Did you find this article helpful? Yes No
Send feedbackContact UsThanks for your feedback.
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.
If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
I'm experiencing issues with the AppWe're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app.
If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.
If the problem persists, please get in touch with our Customers Service team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
Did you find this article helpful? Yes No
Send feedbackContact UsThanks for your feedback.
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.
If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
How can I change my details and marketing preferences?You can see and manage most of your details when you login.
Just head over to My Account to manage your account and password,
Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
The Manage Cards section allows you to update payment details.
Did you find this article helpful? Yes No
Send feedbackContact UsThanks for your feedback.
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.
If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
How do I change my details?Once you login to your account online, you'll be able to change some of your details including.
- First name
- Last name
- Telephone number
- Billing address
- Request shipping addresses
- Payment details
If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order. We also will not be able to retrospectively update your email address. During cases where you need to change your email address (as a result of a typo or if you have changed email addresses) we recommend you create a new login with your new/correct email address. We will also not be able to change the address, or add/remove items.
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Send feedbackContact UsThanks for your feedback.
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.
If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
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Technical Issues