Completed Orders
- I've received the wrong item If the item you received differs to what you ordered or expected-For orders placed online - Please contact our Custom...
- My order has been cancelled, but it appears that I have still been charged If your order has been cancelled, you will be refunded to your original method of payment within 2-5 days. The time m...
- When will I receive my Pre-order item? Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change...
- Why have you cancelled my order or item? You're order may have been cancelled due to one of the following reasons:The items are out stock when it comes to pac...
- I'm trying to return my order, but it's saying my order isn't found We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error...
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
Product Info
- Why is the item price different to what I was expecting? You may be looking at a promotion price that has since expired.For online orders, we may occasionally adjust the pric...
- Size Guide
- Item out of stock? Our online Customer Service team don’t know when items will be back in stock. Please keep checking online, once stock...
- How do I find my size? Sizes vary with different brands and styles.We have a size guide that will show you clothing and footwear sizes to he...
- Product Information Most of our product information can be found on our website, when viewing the product page. This includes the images ...
- Is there a limit to how many products I can buy? If you are buying large quantities of one particular product or we are running low on the product that you are trying...
Placing Orders
- Where do I find my voucher code and pin? eVoucherIf you are using an eVoucher the code and pin can be found in the grey box in the email received. It will loo...
- How do I apply a discount code? If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- What payment options are accepted? We accept most well known payment methods:AlipayAmerican Express (AMEX)Apple PayBancontactGift CardsGiropayiDEALMaest...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:Gift cards and...
Bike Help
- Inflating the tyres of your new bike If you're needing a bit of help understanding how to inflate the tyres of your bike, please check this video-
- Bike Instruction Manuals Electronic copies of Evans Cycles bike manuals, please download the country version you wish to view.Please view the ...
- Assembling your bike If you've received delivery of your new bike and looking for some help on assembling it, please check the below video...
- Setting the saddle height of your new bike Please check out this video for help with adjusting saddle height on your bike-
- Fitting the front wheel on your new bike Please check out this video for support on assembling the front wheel of your bike-
- Fitting the handlebars on your new bike If you're needing help fitting your bikes handlebars, the following video should help-