Placing Orders
- Where do I find my voucher code and pin? eVoucherIf you are using an eVoucher the code and pin can be found in the grey box in the email received. It will loo...
- How do I apply a discount code? If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- What payment options are accepted? We accept most well known payment methods:AlipayAmerican Express (AMEX)Apple PayBancontactGift CardsGiropayiDEALMaest...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:Gift cards and...
- Apply Gift Card, eVoucher or Credit Note Gift Card/Store Credit NoteOnce you’ve added your items to the basket and selected your delivery option you will be t...
- Can I use my credit note online and in store? Yes, credit notes can be used in UK branches of our stores as well as online, but only for the retailer where your cr...
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- Can I use my gift card online and in store? Yes, Gift cards and eVouchers can be used in UK branches of our stores as well as online, but only for the retailer w...
- Payment issues If you are getting error messages when making a payment using a card, please check the following:The address register...