How can we help you?

Placing Orders 13

• How do I apply a discount code?
• What payment options are accepted?
• What is payment authentication?
• Payment issues
• Why is my bank showing two charges for my order?

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Completed Orders 9

• I've received the wrong item
• My item is faulty
• I'm missing an item from my order
• Why have you cancelled my order or item?
• My order has been cancelled, but it appears that I have still been charged

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Product Info 6

• How do I find my size?
• Item out of stock?
• Is there a limit to how many products I can buy?
• Size Guide
• Product Information

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Bike help 7

• Assembling your bike
• Unboxing your new bike
• Setting the saddle height of your new bike
• Fitting pedals on your new bike
• Fitting the handlebars on your new bike

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