V12 Finance provide fixed-sum credit products which enables you to split the cost of your order into monthly instalments.
You'll now see V12 Finance as a payment option during checkout when you buy from us online. So if you'd prefer to split the cost of your order you can select V12 to apply for an account during checkout.
Complaints about your V12 Finance
We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. If you have a complaint about your V12 Finance product, we recommend you firstly contact V12.
Evans Cycles Limited act as a credit broker of the Frasers Plus and V12 Finance credit products and not a lender. We are an appointed representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority FRN 631736. The permissions of Consumer Credit Compliance Limited as a Principal firm allow Evans Cycles Limited to undertake credit broking activities. Evans Cycles Limited can be viewed on the FCA Register here, our FRN is 845262.
If you have a complaint about how your finance was introduced then please contact us directly and we will do everything we can to resolve the matter promptly. Contact details are below.
Please note: Any enquiries or complaints regarding purchases, including deliveries, should be directed to our customer services team here.
How to make a complaint about your V12 Finance?
Complaint type
Who should I contact?
My complaint is about: - The V12 Finance product - V12 payment - V12 terms and conditions - V12 communications
V12 Finance – via - Your V12 Self-Service Account - Telephone on 029 2046 8900 - Email [email protected] - By Post - V12 Retail Finance, 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ
My complaint is about:
- V12 marketing - The actions of one of our colleagues in conversation about V12
We take all complaints seriously and we will do everything we can to resolve them quickly.
We will acknowledge your complaint promptly and keep you updated. In most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.
What if I am unhappy with your final response?
If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer your complaint with the Financial Ombudsman Service who offer a free and independent review service. You can contact them by (1) post: Exchange Tower, London, E14 9SR, (2) telephone: 0800 023 4567, or (3) by sending an email to [email protected]. You'll need to contact them within 6 months of receiving our final response email.
