Evans Cycles Help Centre

How does Early Ownership work? When the voucher has been full repaid, your pay will return to normal and you are able to continue using the bike and...

Who is responsible for maintaining the bike? It is your responsibility to maintain the bike but we do offer a free bike check after 6 weeks. We recommend you chec...

I need to change the Ride-to-Work voucher amount If by the time your Ride-to-Work voucher arrives, you change your mind and wish to redeem it for something of greater...

Where is my Ride-to-Work voucher? If you're trying to understand the current status of your Ride-to-Work voucher, please contact your employer in the f...

What happens if I change my mind? After signing the hire agreement, you have a 14 day cooling off period if you change your mind. After that, if you ha...

Can I extend the duration of my Ride-to-Work agreement? The maximum amount you can apply for, and the duration of how long it can be repaid over, is set by your employer.Ple...

If I return my Ride-to-Work order, what happens with the refund? If you return a bike ordered with a Ride-to-Work voucher, be aware that Evans are unable to provide a cash refund.As ...

How can I get an update on my application? Once you have applied for Ride-to-Work, your employer must review & approve before you will receive a voucher.Your em...

I want to discuss my experience at a store If you have a store experience you were unhappy with, the best solution is always to discuss your experience with the...

My Ride-to-Work voucher is expired When you receive a voucher, for security reasons, you are provided 3 months to redeem it for goods.If you wish to red...

I need to return my bike, what happens with my voucher? If your new bike needs to be exchanged for the same model, the bike can be returned.Your voucher will then need to be...

Complaints about the Evans Cycles Ride to Work Scheme We always strive to provide an excellent experience but appreciate that sometimes things can go wrong. If you have a ...

What happens if I leave my employer? If you leave your employer before you have completed the salary sacrifice term, any balance remaining must be repaid ...

If I don’t redeem my certificate can I cancel and get a refund? The Hire Agreement is covered by the Consumer Credit Act and such agreements cannot be cancelled after the 14 day coo...

I can't continue my application due to an error When applying for Ride-to-Work, if you exit the process before completion the application will pause, you will not be...

I need to cancel my Ride-to-Work order If you have placed an order but change your mind before receiving or using the bike, Evans may be able to cancel the ...

I need to change my name (Ride-to-Work) If your Ride-to-Work voucher arrives with a typo, please contact your HR team who can arrange for the voucher to be c...