The Hire Agreement is covered by the Consumer Credit Act and such agreements cannot be cancelled after the 14 day cooling off period. When you sign the hire agreement, you are agreeing to make a salary sacrifice in exchange for hiring cycling equipment. It is important therefore that you use your Certificate to select the cycling equipment as part of the agreement with your employer.
You need to exchange the certificate for your selected equipment within 3 months from date of issue. Once your certificate has expired it cannot be re-issued or refunded.
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.
If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
