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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Payments
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Placing Orders
Placing Orders
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Completed Orders
Completed Orders
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Product Info
Product Info
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Placing Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Brand Partner Returns
Brand Partner Returns
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Returns
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay
Studio Pay
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V12 Finance
V12 Finance
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Frasers Plus
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Ride To Work
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Employees
EmployeesIf I don’t redeem my certificate can I cancel and get a refund?
The Hire Agreement is covered by the Consumer Credit Act and such agreements cannot be cancelled after the 14 day cooling off period. When you sign the hire agreement, you are agreeing to make a salary sacrifice in exchange for hiring cycling equipment. It is important therefore that you use your Certificate to select the cycling equipment as part of the agreement with your employer.
You need to exchange the certificate for your selected equipment within 3 months from date of issue. Once your certificate has expired it cannot be re-issued or refunded.
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Employers
Employers
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Employees
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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About Us & Our Policies
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Terms & Conditions
Terms & Conditions
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Stores Information
Stores Information
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Our Responsibilities
Our Responsibilities
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Store Servicing
Store Servicing
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Careers at Evans Cycles
Careers at Evans Cycles
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Terms & Conditions