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Black Friday 2024
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FAQs
FAQs
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FAQs
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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Product Help
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Placing Orders
Placing Orders
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Completed Orders
Completed Orders
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Product Info
Product Info
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Bike help
Bike help
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Placing Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Brand Partner Returns
Brand Partner Returns
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Returns
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Stores & Services
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Store Information
Store Information
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Store Servicing
Store Servicing
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Store Information
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Ride To Work
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Understanding Ride to Work
Understanding Ride to Work
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Help for Employees
Help for EmployeesComplaints about the Evans Cycles Ride to Work Scheme
We always strive to provide an excellent experience but appreciate that sometimes things can go wrong.
If you have a complaint regarding any aspect of your participation in the Ride-to-Work Scheme operated by Evans Cycles on behalf of your employer, then please contact customer services.
How long will it take?
We take all complaints seriously and we will do everything we can to resolve them quickly.
We’ll keep you updated and in most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.
What if I'm unhappy about the outcome?
If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer the complaint to the Financial Ombudsman Service (FOS).
FOS is a free, independent service that looks into disputes between financial businesses and their customers. If you do refer to the FOS you should do so within 6 months of receiving our final response.
FOS Contact details
Telephone: 0800 023 4567
Email: [email protected]
Website: https://www.financial-ombudsman.org.uk/or you can write to:
The Financial Ombudsman Service
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Help for Employers
Help for Employers
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Understanding Ride to Work
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay
Studio Pay
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V12 Finance
V12 Finance
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Frasers Plus
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Site Policies
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Terms & Conditions
Terms & Conditions
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Our Responsibilities
Our Responsibilities
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Terms & Conditions