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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Product Help
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Placing Orders
Placing Orders
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Completed Orders
Completed Orders
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Product Info
Product Info
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Bike help
Bike help
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Placing Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Brand Partner Returns
Brand Partner Returns
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Returns
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Stores & Services
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Store Information
Store Information
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Store Servicing
Store Servicing
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Store Information
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Ride To Work
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Understanding Ride to Work
Understanding Ride to Work
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Help for Employees
Help for EmployeesWhere is my Ride-to-Work voucher?
If you're trying to understand the current status of your Ride-to-Work voucher, please contact your employer in the first instance.
Once your application is approved and your employer has paid, we will email the voucher to you directly from [email protected]. As this email is automated, please check any junk or spam filters.
Please note – The above email address is for customer notifications only and cannot be used to contact the customer service team. You can find options on how to contact the Customer Service team by selecting ‘contact us’ on this help centre and then picking the topic you need help with.
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Help for Employers
Help for Employers
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Understanding Ride to Work
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay
Studio Pay
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V12 Finance
V12 Finance
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Frasers Plus
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Site Policies
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Terms & Conditions
Terms & Conditions
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Our Responsibilities
Our Responsibilities
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Terms & Conditions