If your new bike needs to be exchanged for the same model, the bike can be returned.
Your voucher will then need to be 're-issued' to you via email, so you can order a replacement. Please allow 7 working days from the date your return has been received back to receive a re-issued voucher.
If your new bike needs to be exchanged for a different model, please be aware that if the new bike is a different price, you will need to return the original bike and cancel your voucher via your HR.
Once cancelled, you can then apply for a new voucher to order the replacement with. This is because the government guidelines require the agreements signed, to exactly match the value of the bike you are going to be riding.
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